Mumbai Maharashtra Quality coordinator Jobs – 216 Open Jobs Today

IT Helpdesk Specialist - Lead
Conference Technologies, Inc. —Mumbai, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Proposal Manager
approach —Vikhroli, Mumbai, Maharashtra
- ₹18,00,000 - ₹24,00,000 a year
- Full-time
- Bachelor's degree
- Computer networking
- In-person
Quick apply
16h
Project Coordinator
Inovant Solutions for Websites PVT. LTD —Mumbai, Maharashtra
- ₹10,000 - ₹25,000 a month
- Full-time
- Computer Science
- B.Sc
- Project management
- Paid time off
- Paid sick time
Quick apply
Project Coordinator eLearning
Violet Infosystems Private Limited —Malad, Mumbai, Maharashtra
- ₹4,00,000 - ₹8,00,000 a year
- Computer Science
- Project management
- Bachelor's degree
Quick apply
8d
Senior QA QC Manager
CHANAKYA INTERNATIONAL —Mumbai, Maharashtra
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- In-person
- Health insurance
- Paid time off
Quick apply
Consultant, District Programme Coordinator, Infectious Diseases - Tuberculosis, India Country Program
PATH —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Analysis skills
PROJECT COORDINATOR
Network Techlabs —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Project management
- Organizational skills
Senior Project Coordinator
Kran Consulting —Mumbai, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Travel
Project Co-ordinator - Signage (Night Shift)
Visual Citi —Mumbai, Maharashtra
- ₹50,000 - ₹80,000 a month
- Email
- AutoCAD
- Google Suite
- PMP
Quick apply
17h
Healthcare Process Coordinator
LMT Glocal Services —Thane, Maharashtra
- ₹25,000 - ₹30,000 a month
- Email
- Customer service
- B.Sc
- English
- Health insurance
Quick apply
2d
Academic Coordinator
Future Varsity —Malad, Mumbai, Maharashtra
- ₹25,000 - ₹42,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Organizational skills
Quick apply
RM Coordinator (Warehousing Coordination)
Generic Engineering Constructions and Project LTD —Unknown, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- ERP systems
Senior Sales Coordinator
Damati Plasticss —Andheri East, Mumbai, Maharashtra
- ₹45,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Health insurance
Quick apply
14d
Administration Officer
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Doctoral degree
- Customer service
Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- Master's degree
- Presentation skills
- Accounting
Assistant Project Manager - Retail
Visual Citi —Mumbai, Maharashtra
- ₹40,000 - ₹80,000 a month
- Email
- Microsoft Excel
- PMP
- English
Quick apply
8d
Patient Support Coordinator
Cuddles Foundation —Mumbai, Maharashtra
- ₹22,000 - ₹28,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Data entry
- Health insurance
- Paid time off
Quick apply
Operations Coordinator [Panel Relations Coordinator II]
The Nielsen Company —Mumbai, Maharashtra
- ₹0 a year
- Full-time
- Google Suite
- English
- Microsoft Office
Quick apply
Training Coordinator
EduRamp —Wagle Estate, Thane, Maharashtra
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Operations Coordinator
Source Born Ventures —Mumbai, Maharashtra
- From ₹20,000 a month
- Part-time
- Hybrid work
- English
- Project management
- AI
- Cell phone reimbursement
- Work from home
Quick apply

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IT Helpdesk Specialist - Lead

Conference Technologies, Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

Description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications

Apply Now

Refine Your Search

quality coordinator jobs in mumbai maharashtra

IT Helpdesk Specialist - Lead

Proposal Manager

Project Coordinator

Project Coordinator eLearning

Senior QA QC Manager

Consultant, District Programme Coordinator, Infectious Diseases - Tuberculosis, India Country Program

PROJECT COORDINATOR

Senior Project Coordinator

Project Co-ordinator - Signage (Night Shift)

Healthcare Process Coordinator

Academic Coordinator

RM Coordinator (Warehousing Coordination)

Senior Sales Coordinator

Administration Officer

Manager

Assistant Project Manager - Retail

Patient Support Coordinator

Operations Coordinator [Panel Relations Coordinator II]

Training Coordinator

Operations Coordinator

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