Chennai Tamil Nadu Customer service team lead Jobs – 2104 Open Jobs Today

Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Team management
- Mentoring
4d
Team Lead Customer Service
DHL —Chennai, Tamil Nadu
- Customer service
- Salesforce
- Analysis skills
- Health insurance
Senior Expert - Customer & Employee Experience
DHL —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Finance
- Master's degree
Sr Manager - Service Delivery & Management
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Project management
Head of Operations - Business Support
Fusion My Business —Chennai, Tamil Nadu
- ₹4,80,000 - ₹7,80,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
Lead(voice process team)
Mahavir computer spares —Chennai, Tamil Nadu
- ₹17,053.30 - ₹28,850.66 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Commuter assistance
- Cell phone reimbursement
Quick apply
6d
Lead I - AML KYC
UST —Chennai, Tamil Nadu
- English
- Communication skills
Quick apply
Sales Team Leader
Trikon Telesoft Solutions Pvt. Ltd. —Chennai, Tamil Nadu
- ₹7,50,000 - ₹9,00,000 a year
- Part-time
- CRM software
- Management
- Sales
Quick apply
13d
Senior Manager-Bank Segment Sales
Mongoose Minds Private Limited —Chennai, Tamil Nadu
- ₹10,00,000 - ₹15,00,000 a year
- Sales
- Salesforce
- Business development
Quick apply
Customer Relationship Manager - Finance
BlackBird Solutions —Vadapalani, Chennai, Tamil Nadu
- ₹55,688.91 - ₹65,683.62 a month
- Full-time
- Finance
- Business development
- Bachelor's degree
Quick apply
14d
Regional Sales Manager
Vatech India Private Limited —Chennai, Tamil Nadu
- Up to ₹80,000 a month
- Full-time
- Management
- Marketing
- Microsoft Office
- Health insurance
Quick apply
3h
Regional Sales Manager
Career Baskets Services Pvt Ltd —Chennai, Tamil Nadu
- From ₹45,000 a month
- Full-time
- Sales
- Business development
- Travel
- Paid time off
- Flexible schedule
Quick apply
Operations Team Lead
Govche India Pvt Ltd —Adambakkam, Chennai, Tamil Nadu
- ₹25,000 - ₹50,000 a month
- Full-time
- Master's degree
- Business development
- Project management
- Food provided
- Paid sick time
Quick apply
Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Plumbing
Quick apply
7d
Lead Logistics Customer Experience & Operations Team Lead - USA
Maersk —Chennai, Tamil Nadu
- Full-time
- Management
- Continuous improvement
- Team management
Deputy General Manager / Asst. General Manager - Marketing
Sri Agarwal Ispat (Chennai) Private Limited —Chennai, Tamil Nadu
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- Microsoft Office
- Master's degree
Quick apply
General Manager – Finance & Operations
Spartek Ceramics India Ltd —Chennai, Tamil Nadu
- ₹18,00,000 - ₹21,00,000 a year
- Full-time
- Management
- Inventory management
- Finance
Quick apply
5d
Assistant Manager - Sales
Fretlog India Pvt Ltd —Chennai, Tamil Nadu
- ₹50,000 - ₹80,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Cell phone reimbursement
Quick apply
Learning & Delivery Operations Lead
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Microsoft Excel
- English
- Microsoft Office
- Flexible schedule
4d
Chat Support Executive
EITB global info solutions —Chennai, Tamil Nadu
- ₹10,264.19 - ₹32,508.40 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- No experience needed
Quick apply

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Senior Team Lead, Managed Services Operations

NTT DATA -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
4 days ago

Qualifications

Data centre experience
ITIL Certification
Change management
Bachelor's degree
Team management
Mentoring
Computer networking
IT
Communication skills
Time management
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Team Lead, Managed Services Operations is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
Provides support to all escalated incidents.
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.
Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.
Performs quality audits, covering process, service experience, ticket updates as required.
Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Implements training and development initiatives for direct reports.
Engages with clients for technical operations as part of routine operations.
Constantly measures and analyses team’s delivery capabilities.

To thrive in this role, you need to have:

Good organizational and team management skills.
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Seasoned understanding of budgets and cost management.
Good time management, prioritization and delegation abilities.
Good focus on client centricity.
Highly focused on business outcomes.
Ability to guide the team through transformational objectives set out by the business.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.

Required experience:

Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
Solid demonstrated experience in organizational change management (transformational experience).
Solid demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

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