hyderabad telangana campus manager Jobs – 79 Open Jobs Today

Manager – Training & Quality Reporting to: Associate Director – Digital Learning
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- CRM software
- Sales
- Marketing
Teachers Required Hafeezpet Campus
(Unicent International School - Kondapur Br) —Hyderabad, Telangana
- Email
- English
- Master's degree
- Education
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Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Powerpoint
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Blueberry Labs Private Limited —Hyderabad, Telangana
- Management
- Research
- Master's degree
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SSC Credit Controller-4
Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health insurance
Credit Controller-1
Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Commuter assistance
- Health insurance
Regional Security Manager
Securitas —Hyderabad, Telangana
- Weekend availability
- Customer service
- English
- 12th Pass
Senior Financial Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Associate – Academic and Student Affairs - Hyderabad
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Training and E-Learning Analyst
Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- SharePoint
- Training & development
- AI
- Commuter assistance
- Health insurance
Assistant Programme Manager - Digital Learning
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- Salesforce
- Bachelor's degree
- Communication skills
Corporate Sales Executive
ELMOT ALTERNATORS PVT LTD —Nacharam, Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Sales
- Master's degree
- Bachelor's degree
Quick apply
M RTR
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Intern – Office of Alumni Engagement
Indian School of Business —Hyderabad, Telangana
- Weekend availability
- Internship
Sr. Principal Engineer - Lilly Medicine Foundry
Lilly —Hyderabad, Telangana
- Full-time
- Medicine
- Computer Science
- Analysis skills
Institutional SaaS Sales Manager
Ixyle. Ai —Hyderabad, Telangana
- ₹50,000 a month
- Full-time
- Travel
- AI
- Communication skills
Quick apply
Senior Data Engineering Lead - Snowflake, Data Bricks, Azure Data Factory
Optum —Hyderabad, Telangana
- Full-time
- Azure
- Project management
- Bachelor's degree
- Health insurance
Government Partnerships Manager (AI & Health Systems)
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- Research
- Master's degree
- Project management
Admission Executive
The Indian Public School- Hyderabad —Hyderabad, Telangana
- ₹16,923.91 - ₹35,000.00 a month
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Senior Associate - B2C
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- CRM software
- Bachelor's degree
- Communication skills

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Manager – Training & Quality Reporting to: Associate Director – Digital Learning

Indian School of Business -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

CRM software
Six Sigma Certification
Sales
Marketing
Customer service
Salesforce
Six Sigma
Analysis skills
Quality assurance
Bachelor's degree
Telemarketing
Communication skills
Marketing

Full job description

Job Summary

The Training and Quality Manager for Telesales and Service is responsible for driving performance excellence by designing and executing impactful training programs and quality assurance frameworks for inside sales teams and customer service representatives. This role will ensure consistent delivery of high-quality learner interactions that improve conversions, retention, and customer satisfaction in a fast-paced EdTech environment.

Key Responsibilities

Training & Development:

Develop and deliver structured onboarding and refresher training programs for telesales executives and service representatives.
Train teams on EdTech product knowledge, CRM usage, pitch structuring, objection handling, compliance, and soft skills.
Conduct regular training needs analysis (TNA) based on call audits, sales data, and feedback from team leads/managers.
Create training content (scripts, roleplays, microlearning modules) tailored to different customer profiles and sales cycles.
Drive performance enablement initiatives such as coaching clinics, mock calls, and product updates.

Quality Management:

Define and implement call quality parameters, SLAs, and evaluation rubrics for telesales and customer service calls.
Conduct regular audits of inbound and outbound calls to assess compliance, customer centricity, and communication quality.
Provide actionable feedback and improvement plans to underperforming team members in collaboration with team leads.
Ensure adherence to sales ethics, regulatory compliance (if applicable), and internal SOPs.
Publish periodic quality scorecards and reports to leadership.

Performance Analysis & Reporting:

Track KPIs such as conversion rates, talk-to-sale ratios, call handling time, first-call resolution (FCR), CSAT, and QA scores.
Maintain training calendars, attendance, assessments, and post-training performance improvement tracking.
Recommend targeted interventions to improve conversion, reduce churn, and enhance learner engagement.

Collaboration & Communication

Liaise with Sales, Customer Experience, Product, and Marketing teams to stay aligned on campaigns, messaging, and updates.
Assist managers in identifying high-potential agents and planning career development roadmaps.
Organize train-the-trainer programs for internal leads and senior agents.

Key Skills & Competencies:

Strong training facilitation and coaching skills for adult learners in telesales/service environments.
Proven experience in setting up and scaling quality assurance processes in high-volume call centers.
Knowledge of sales techniques (SPIN, BANT, consultative selling) and customer service best practices.
Familiarity with CRM tools (e.g., Salesforce, Leadsquared), LMS platforms, dialers, and QA systems.
Analytical skills to interpret performance metrics and derive actionable insights.
Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications:

Bachelor’s degree in Business, Marketing, Communications, or a related field.
5+ years of experience in telesales/customer service training and quality management (preferably in EdTech, BPO, or Inside Sales roles).
Certifications in Training, Coaching, Quality (Six Sigma/Lean), or Contact Center Management are a plus.

Success Metrics:

Improvement in agent sales performance and productivity post-training
Higher QA compliance and call quality scores
Increase in conversion rates and customer satisfaction (CSAT)
Reduction in ramp-up time for new hires
Enhanced agent retention and engagement

Any Other Significant Input

To apply, please write to [email protected].

Hyderabad Campus

Indian School of Business

Gachibowli, Hyderabad - 500111

Timings : Monday- Friday, 08:00 AM IST to 06:00 PM IST

Mohali Campus

Indian School of Business

Knowledge City

Sector 81, SAS Nagar ,Mohali - 140 306

Apply Now

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campus manager jobs in hyderabad telangana

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