kerala customer support coordinator Jobs – 125 Open Jobs Today

ServiceDesk Coordinator (Helpdesk coordinator)
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹3,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Team Leader (TL)
MALABAR WORLD WIDE LOGISTICS —Tiruvalla, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Inventory control
- Microsoft Office
- Analysis skills
- Health insurance
- Flexible schedule
Quick apply
13d
Client Service Managers (US Healthcare) – Trivandrum
Ecorgy Solutions —Thiruvananthapuram, Kerala
- Urgently hiring
- Sales
- English
- Analysis skills
Event Team coordinator
Madhyamam Daily —Calicut, Kerala
- Weekend availability
- English
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
6d
Exam Coordinator Assistant
Hirix —Calicut, Kerala
- From ₹18,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Cell phone reimbursement
Quick apply
4d
Customer Care Coordinator
Affix Display System —Eranhipalam, Calicut, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Quality Coordinator
NOV Inc. —Kochi, Kerala
- Full-time
- Conflict management
- Communication skills
Tele Caller Executive
Rewaq International Institute —Kollam, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
Quick apply
8d
Area Sales Manager
Ashlyn Chemunnoor Instruments Pvt. Ltd. —Thrissur, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Sales
- 12th Pass
- Business development
- Commuter assistance
- Health insurance
Quick apply
2d
Customer Relation Officer
Floreo Evolved ventures —Calicut, Kerala
- ₹15,500 - ₹20,000 a month
- Overnight shift
- Customer service
- English
- Computer skills
- Work from home
Quick apply
Front Office Coordinator / Receptionist
Denoise India Private Limited —Balarampuram, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
Delivery Coordinator (Thamarassery)
ADITHYA HONDA —Thamarassery, Calicut, Kerala
- ₹10,000 - ₹13,000 a month
- Full-time
- 12th Pass
- Driving
- Computer skills
Quick apply
Sales Co-ordinator
POPEES BABY CARE PRODUCTS LIMITED —Malappuram, Kerala
- ₹17,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Food provided
- Paid sick time
Quick apply
4d
Tuition Coordinator
Competitive Cracker —Kakkanad, Kochi, Kerala
- Full-time
Service Coordinator
IGA TECH Industrial Electronics —Kochi, Kerala
- Customer service
- English
- Bachelor's degree
Project Coordinator
Consilium Safety —Kochi, Kerala
- ERP systems
- English
- Bachelor's degree
Front Office Executive
ABC Group —Perintalmanna, Kerala
- ₹13,000 - ₹18,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
ACCOUNTS CUM STUDENT COORDINATOR
SLBS MARKLANCE —Calicut, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Sales Co-ordinator
Ponkathir —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Master's degree
- Analysis skills
Quick apply
2d
Overseas Recruitment Coordinator
Educan Global Operations Pvt Ltd. ( Licensed Recruitment Company) —Kottayam, Kerala
- ₹12,000 - ₹20,000 a month
- Full-time
- Customer service
- Computer skills
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply

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ServiceDesk Coordinator (Helpdesk coordinator)

Soffit Infrastructure Services Pvt Ltd -
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
Up to ₹3,00,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Word
Microsoft Excel
English
Microsoft Office
Bachelor's degree
ITIL

Full job description

Job Summary:

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of

the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical

support requests are addressed promptly and efficiently.

Main Responsibilities:

Team Supervision:

· Manage a team of service desk technicians or support staff.

· Provide guidance, coaching, and training to team members.

· Monitor team performance and ensure adherence to service level agreements (SLAs).

Ticket Management:

· Receive, prioritize, and assign service requests and incidents to appropriate team members.

· Ensure accurate and timely documentation of all tickets.

· Monitor ticket queues to ensure timely resolution and escalation as needed.

Customer Support:

· Act as the point of contact for customers and end-users seeking technical assistance.

· Respond to customer inquiries and resolve technical issues promptly.

· Maintain a high level of customer satisfaction through effective communication and problem-

solving.

Process Improvement:

· Identify opportunities to improve service desk processes and workflows.

· Implement best practices to enhance efficiency and customer service.

· Document and update standard operating procedures (SOPs).

Technical Knowledge:

· Stay up-to-date with IT industry trends and technologies.

· Provide technical guidance and expertise to team members when needed.

· Assist with complex technical issues and escalations.

Reporting and Metrics:

· Generate reports on service desk performance, including ticket volumes, response times, and

resolution rates.

· Analyze data to identify trends and areas for improvement.

· Prepare regular reports for management. Vendor and Asset Management: · Manage relationships with IT vendors and service providers. · Assist in procurement and asset management activities as necessary. Security and Compliance: · Ensure compliance with security policies and procedures. · Assist in incident response and security-related tasks as required. General Responsibilities: · Maintain and update configuration documents. · Maintain assets and software licenses/subscriptions. · Vendor coordination and support· Graduate or above · 1+ years of total experience · ManageEngine service desk application (Optional) · Proficient in Microsoft Office (Excel, Word) · Familiarity with the ITIL (Information Technology Infrastructure Library) framework is a plus. · Confidentiality · Work Ethics · Handling any service desk ticketing tool. · Ticket registration via Phone and email · Logging and categorization of tickets · Assign the engineers. · Prepare and submit monthly reports. · Maintain SLAs and do timely escalations. · Proficient in Microsoft Office (Excel, Word) · Ability to speak and write clearly and accurately in English.

Job Types: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

Benefits:

Health insurance
Provident Fund

Application Question(s):

How many years of experience in Service desk coodinator?
What is your current CTC?
What is your expected CTC?

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in kerala

ServiceDesk Coordinator (Helpdesk coordinator)

Team Leader (TL)

Client Service Managers (US Healthcare) – Trivandrum

Event Team coordinator

Exam Coordinator Assistant

Customer Care Coordinator

Quality Coordinator

Tele Caller Executive

Area Sales Manager

Customer Relation Officer

Front Office Coordinator / Receptionist

Delivery Coordinator (Thamarassery)

Sales Co-ordinator

Tuition Coordinator

Service Coordinator

Project Coordinator

Front Office Executive

ACCOUNTS CUM STUDENT COORDINATOR

Sales Co-ordinator

Overseas Recruitment Coordinator

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