Uran Navi Mumbai Maharashtra Operations assistant manager Jobs – 134 Open Jobs Today

Team Lead - Customer Support
ODeX India Solutions Pvt. Ltd. —Vikhroli, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
Quick apply
7h
Assistant Outlet Manager
Team HR —Kharghar, Navi Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Hospitality
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
1d
CHA Assistant Manager Import Customer Service
Nagarkot Forwarders Pvt Ltd —Chembur, Mumbai, Maharashtra
- ₹90,000 - ₹1,00,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Assistant Project Manager
IPS-Integrated Project Services —Vikhroli, Mumbai, Maharashtra
- Full-time
- Word processing
- Engineering
- Bachelor's degree
11d
Store excutive
Placement Local Services —Navi Mumbai, Maharashtra
- ₹30,000 - ₹40,000 an hour
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply
9d
Team Leader - Billing (Car rental)
Aurafox Solutions Private Limited —Vashi, Navi Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Accounting
- In-person
- Health insurance
- Paid time off
Quick apply
Assistant Manager – Account Management
Viral Fission —Ghatkopar West, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Project management
- Communication skills
Assistant Marketing Manager
Carnival by Tresind —Santacruz, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- In-person
- Restaurant experience
- Paid time off
- Cell phone reimbursement
Quick apply
Hotel Manager
SGNR Ventures Pvt.Ltd (Anandam Palace Hotel & Dine) —Navi Mumbai, Maharashtra
- ₹20,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Inventory control
- Computer literacy
- Commuter assistance
- Flexible schedule
Quick apply
14d
Accounts Assistant (Jewellery Retail Operations)
Antara Jewellery Pvt Ltd —Dadar, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
- Paid time off
Quick apply
Finance Program Manager and Business Analyst (Assistant Manager)
BNP Paribas —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- PMP
- English
Project Manager – Home Interior Projects
D'LIFE Home Interiors —Navi Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Civil engineering
- Project management
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Assistant Store Manager
Lloyds Luxuries —Lower Parel, Mumbai, Maharashtra
- Hospitality
- Microsoft Office
- Communication skills
Assistant Store Manager
Salad Days —Navi Mumbai, Maharashtra
- 12th Pass
- Leadership
- Kitchen experience
Quick apply
Assistant Restaurant Manager
Zane's Hospitality —Lower Parel, Mumbai, Maharashtra
- Full-time
- Customer service
- Restaurant management
- English
- Food provided
Quick apply
Deputy Project Manager
Neptunus Power Plant Services —Navi Mumbai, Maharashtra
- English
- Master's degree
- Bachelor's degree
Personal Executive Assistant
Corporate Services Provider —Mumbai District, Maharashtra
- From ₹35,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
F&B Captain
Peninsusla Redpine Hotel —Mumbai District, Maharashtra
- ₹22,000 - ₹24,000 a month
- Weekend availability
- Hospitality
- Sales
- 12th Pass
- Food provided
Quick apply
1d
Guest Services - Assistant Manager
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Accounts AM - General Accounting AP AR & Tax
Search Synergy —Dadar, Mumbai, Maharashtra
- ₹8,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Accounting
Quick apply
5d

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Team Lead - Customer Support

ODeX India Solutions Pvt. Ltd. -
Vikhroli, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹40,000 a month
7 hours ago

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Marathi
English
Quality assurance
Bachelor's degree
Hindi
Document management systems

Full job description

Dear Folks,

We have an urgent opening for the position of Team Leader at ODeX India Solutions Pvt Ltd.

Job Title: Team Leader – Support and CRM

Reporting to: Assistant Manager

Division/Department: Support & CRM

Location: Mumbai (HO)

Experience: 2-4 Yrs

Education: Graduation

Language: English, Hindi, Marathi

Job Responsibilities:

1. Team Management:

· Lead a team of support staff, including assigning tasks, monitoring workloads, and ensuring the timely completion of tasks.

· Provide guidance, training, and mentorship to team members to enhance their skills and professional development.

· Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement.

· Positive and collaborative team culture, promoting teamwork, morale, and a customer-centric approach.

2. Issue Resolution:

· Ensure prompt and accurate resolution of customer problems, escalating complex issues when necessary.

· Monitor and analyze customer feedback to identify recurring issues and develop strategies for improvement.

· Maintain a high level of customer satisfaction by delivering excellent support services and managing customer expectations.

3. Process Improvement:

· Continuously evaluate existing support processes and workflows to identify areas for improvement.

· Streamline support procedures to enhance efficiency, reduce response times, and increase customer satisfaction.

· Collaborate with other departments, such as product, development or quality assurance, to address recurring customer issues and drive improvements in products or services.

· Implement appropriate tools and technologies to automate support processes and enhance productivity.

4. Knowledge Management:

· Develop and maintain a comprehensive knowledge base or documentation system to ensure accurate and up-to-date information for the support team.

· Provide training and resources to team members to enhance their product/service knowledge and troubleshooting abilities.

· Identify knowledge gaps and work with relevant authorities to fill those gaps through training programs or resource development.

5. Reporting and Analytics:

· Collect and analyze support-related data, such as ticket volumes, response times, resolution rates, and customer feedback.

· Prepare regular reports and metrics to track team performance, identify trends, and provide insights to management.

· Utilize data-driven insights to make informed decisions, optimize resource allocation, and improve overall support operations.

6. Team Building and Team Retention:

· To possess strong team-building skills.

· To foster collaboration, promote a sense of unity and camaraderie within the team, and leverage individual strengths to create a high-performing team.

· To build/promote a sense of unity and mutual understanding within the team and should be good at retention of any team member if needed.

7. Collaboration:

· Collaborate with other departments, such as sales, marketing, or product teams, to share customer insights and contribute to product/service enhancements.

· Connect on regular basis with other team leaders or managers to ensure seamless coordination, knowledge sharing, and alignment of goals.

· Effectively communicate updates, changes, and best practices to the support team, ensuring clear and consistent messaging.

8. Emotional Intelligence and Decision Making:

· To empathize team members, create positive work environment and supportive environment.

· To analyze information, consider various perspectives, evaluate risks, and make sound decisions in a timely manner.

9. Adaptability and Time Management:

· Should be open to change, able to adjust plans and strategies as needed, and support team members in navigating transitions.

· Should be able to allocate resources efficiently and manage their own time as well as that of the team members.

10. Grievances Handling:

· Should be an active listener and able to create an open communication environment ensuring that team members know they can approach the team leader with any issues they may have.

· Offer support to the team member raising the grievance, ensuring they feel heard/understood and determine appropriate actions based on the findings of the investigation and the nature of the grievance.

· If necessary, should be able to escalate the matter to higher management or HR, following established protocols and procedures very diligently.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

Team Leader : 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

operations assistant manager jobs in uran navi mumbai maharashtra

Team Lead - Customer Support

Assistant Outlet Manager

CHA Assistant Manager Import Customer Service

Assistant Project Manager

Store excutive

Team Leader - Billing (Car rental)

Assistant Manager – Account Management

Assistant Marketing Manager

Hotel Manager

Accounts Assistant (Jewellery Retail Operations)

Finance Program Manager and Business Analyst (Assistant Manager)

Project Manager – Home Interior Projects

Assistant Store Manager

Assistant Store Manager

Assistant Restaurant Manager

Deputy Project Manager

Personal Executive Assistant

F&B Captain

Guest Services - Assistant Manager

Accounts AM - General Accounting AP AR & Tax

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