chhattisgarh customer care Jobs – 125 Open Jobs Today

Customer Relationship Manager
Babulal Jewellers —Civil Lines, Raipur, Chhattisgarh
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- English
- Paid time off
Quick apply
Service Manager
Krishna Autoriders Pvt Ltd (Krishna Hyundai) —Korba, Chhattisgarh
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- Team management
Quick apply
9d
Service manager
Shivnath Motors (i) Pvt Ltd —Raipur, Chhattisgarh
- ₹14,352.05 - ₹47,303.16 a month
- Sales
- Customer service
- In-person
Quick apply
Customer Support Associate
Shivalik Commerce Pvt ltd. —Durg, Chhattisgarh
- ₹10,000 - ₹18,000 a month
- Part-time
- Remote
- English
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
13d
CRM Executive (Customer Relationship Management)
Jain Software —Raipur, Chhattisgarh
- ₹10,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Cell phone reimbursement
- Paid sick time
Quick apply
1d
Customer Care Executive
M/s R R MOTORS —Raipur, Chhattisgarh
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
8d
Medical Receptionist
Sankalp Life Medical Solutions Pvt. Ltd. —Ambikapur, Chhattisgarh
- ₹8,660.27 - ₹15,000.00 a month
- Full-time
- Nursing
- 12th Pass
- Bachelor's degree
Quick apply
Customer Relations Manager
Rathi Build Mart —Jagdalpur, Chhattisgarh
- ₹10,000 - ₹12,000 a month
- Full-time
- Microsoft Excel
- Computer skills
- In-person
- Cell phone reimbursement
Quick apply
Customer Relationship Manager
AZURE INTERIORS —Raipur, Chhattisgarh
- ₹20,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Conflict management
- In-person
Quick apply
Customer Relationship Manager
Make Your Own Meal —Raipur, Chhattisgarh
- ₹8,000 - ₹10,000 a month
- Full-time
- Customer service
- Business development
- In-person
- Flexible schedule
- Food provided
Quick apply
6d
sales consultant
Krishna Autoriders Pvt Ltd (Krishna Hyundai) —Mungeli, Chhattisgarh
- ₹12,000 - ₹25,000 a month
- Full-time
- Sales
- Bachelor's degree
- Computer skills
Quick apply
9d
Gym Receptionist
Gotmefit —Raipur, Chhattisgarh
- ₹7,000 a month
- Part-time
- English
Quick apply
5d
Front Office Manager
Shree Swaminarayan Gurukul International School Raipur —Berla, Chhattisgarh
- ₹15,631.86 - ₹19,931.93 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Cell phone reimbursement
- Food provided
Quick apply
Customer Service Representative (CSR)
DULHE SAHAB (RAHBAR FASHION PVT LTD) —Bhilai, Chhattisgarh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
10d
Customer Service Executive
www.omegafinancial.co.in —Bhilai, Chhattisgarh
- ₹16,500 - ₹25,000 a month
- Full-time
- Microsoft Word
- CRM software
- Customer service
- Health insurance
- Cell phone reimbursement
Quick apply
Front Office Executive (Receptionist)
Black Diamond Motors —Bilaspur, Chhattisgarh
- Up to ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Receptionist cum telecaller
www.omegafinancial.co.in —Bhillai, Chhattisgarh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Sales
- English
- Health insurance
Quick apply
Cashier
Shree Shivam Attires Pvt Ltd —Raipur, Chhattisgarh
- ₹12,000 - ₹18,000 a month
- Full-time
- Customer service
- Basic math
- 12th Pass
Quick apply
Sales Representative automobile
Shivnath Motors India Pvt Ltd —Raipur, Chhattisgarh
- ₹8,810.46 - ₹36,599.36 a month
- Full-time
- Sales
- Customer service
- Math
Quick apply
Customer Care Manager
Mahindra Last Mile Mobility Limited —Raipur, Chhattisgarh
- Bachelor's degree
- Diploma
- Mechanical knowledge

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Customer Relationship Manager

Babulal Jewellers
Civil Lines, Raipur, Chhattisgarh

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹25,000 a month

Benefits

Paid time off

Qualifications

Hospitality
Microsoft Excel
English
Bachelor's degree
Hospitality Management
Customer relationship management
Relationship management
Purchasing
Hindi
Diploma
Marketing

Full job description

JOB PROFILE - Customer Relationship Manager (CRM)

Jewellery Retail Division | Babulal Jewellers | Raipur, Chhattisgarh

Department - Customer Experience & Relationship Management

Location - Raipur

Employment Type - Full-Time, Permanent

Experience Required - 2–5 years

Joining - Immediate / As early as possible

About Babulal Jewellers

Soni Kishor Kumar Babulal Jewellers is one of Raipur's most trusted jewellery institutions, established in 1946 and now in its 80th year of operations. We operate across gold, diamond, and silver jewellery from our showroom with a structured team spanning Sales, Accounts, CRM, Inventory, and Operations.

Key Responsibilities

▸ Coordinate between the customer and the sales team — bridge any gaps in communication or product knowledge

▸ Ensure customers who leave without purchasing feel positive about the visit and are entered into the follow-up pipeline

▸ Manage waiting time professionally during peak hours — ensure no customer feels ignored or neglected on the floor

▸ Handle customer complaints, returns, and exchange requests on the floor — resolve at the first touch where possible, escalate only when necessary

▸ Maintain a complete, accurate, and up-to-date customer database — contact details, purchase history, occasions (birthdays, anniversaries, wedding dates), preferences, and segment (gold/diamond/silver/bridal)

▸ Categorise customers by value tier — HNI (High Net-worth Individual), regular, occasional, one-time — and manage communication strategy accordingly

▸ Record every customer interaction — floor visit, call, WhatsApp — in the CRM system with notes and next steps

▸ Identify lapsed customers (no purchase in 12+ months) and flag for re-engagement campaigns

▸ Maintain clean data — no duplicate entries, no outdated numbers, no missing occasion dates

▸ Generate weekly and monthly reports on customer activity, loyalty programme participation, and outreach outcomes for MD review

▸ Support the Golden Circle Loyalty Programme — enrolments, point tracking, tier communications, and benefit fulfilment

▸ Make personalised outbound calls for: birthday and anniversary greetings, new collection launches, festival offers, exclusive event invitations, and post-purchase follow-ups

▸ Script and deliver calls with warmth, confidence, and clarity — never reading robotically, always personalising based on the customer's history

▸ Handle objections and queries on call professionally — convert interest into showroom visits

▸ Record call outcomes, callbacks scheduled, and customer responses in the CRM system

▸ Follow up on customers who expressed interest in a specific piece, collection, or occasion — no hot lead to go cold

▸ Coordinate with the sales team before calls to understand what is available, what is new, and what offers are live

▸ Manage the business WhatsApp account — respond to all customer messages within 2 hours during working hours

▸ Send personalised WhatsApp messages for occasions, collection updates, scheme launches, and event invitations — not bulk broadcast templates, but contextual communication

▸ Maintain the WhatsApp drip communication calendar — plan and schedule messages 2 weeks in advance in coordination with the MD

▸ Create and send image-based catalogues, new arrival highlights, and festive offer cards via WhatsApp — with appropriate personalisation

▸ Qualify inbound WhatsApp enquiries — understand the customer's need, provide initial information, and convert to floor visit or call

▸ Monitor message delivery, open rates, and response patterns — share insights with the MD monthly

▸ Never share content that is not approved — maintain brand tone and communication standards at all times

▸ Support the creation of social media content by providing customer stories, product highlights, and occasion-based angles — working with the content team or MD

▸ Monitor Babulal Jewellers' Instagram and Facebook pages — respond to comments and DMs within the same business day

▸ Identify customers who tag the brand or post about purchases — acknowledge, engage, and flag to MD for potential ambassador outreach

▸ Stay current on jewellery trends, competitor campaigns, and what is working on Instagram — share relevant observations with the team

▸ Assist in identifying and coordinating customer testimonials and reviews for the business's online reputation

▸ Coordinate customer outreach for all campaign activations — Akshaya Tritiya, Dhanteras, Diwali, wedding season, and new collection launches

▸ Prepare and maintain invitation lists for exclusive in-store events and customer preview evenings

▸ Support scheme enrolments — explain schemes to customers clearly, answer questions, and ensure paperwork is complete

▸ Track scheme maturity dates and proactively contact customers before their scheme matures

▸ Coordinate with accounts for scheme-related queries and with operations for event-related logistics

Who We Are Looking For

Qualifications & Experience

Education

Graduate in any discipline; diploma or degree in hospitality, communications, or marketing is a plus

Experience

2–5 years in a customer-facing role; jewellery retail experience strongly preferred; hospitality or luxury retail also considered

Language Skills

Excellent Hindi (mandatory); conversational English (mandatory);

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid time off

Education:

Bachelor's (Required)

Experience:

Customer relationship management: 2 years (Required)

Location:

Civil Lines, Raipur, Chhattisgarh (Required)

Work Location: In person

Quick apply

Refine Your Search

customer care jobs in chhattisgarh

Customer Relationship Manager

Service Manager

Service manager

Customer Support Associate

CRM Executive (Customer Relationship Management)

Customer Care Executive

Medical Receptionist

Customer Relations Manager

Customer Relationship Manager

Customer Relationship Manager

sales consultant

Gym Receptionist

Front Office Manager

Customer Service Representative (CSR)

Customer Service Executive

Front Office Executive (Receptionist)

Receptionist cum telecaller

Cashier

Sales Representative automobile

Customer Care Manager

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