Chennai Tamil Nadu Crm Jobs – 1476 Open Jobs Today

CRM Head
Elephantine Enterprises Private Limited —Chennai, Tamil Nadu
- ₹75,000 - ₹1,00,000 a month
- Full-time
- Leadership
- Health insurance
- Work from home
Quick apply
CRM Banking Manager
Elephantine Enterprises Private Limited —Chennai, Tamil Nadu
- ₹50,000 - ₹70,000 a month
- Full-time
- Leadership
- Health insurance
- Work from home
Quick apply
CRM
Health Assist Insurance TPA Pvt. Ltd —Anna Salai, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
Quick apply
Assistant Manager - CRM
JONES FOUNDATIONS PVT LTD —Chennai, Tamil Nadu
- ₹35,000 - ₹40,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Chat associate
Shopping zone india tv pvt ltd —Chennai, Tamil Nadu
- ₹10,021.77 - ₹48,541.01 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Paid time off
Quick apply
email process executive
SONATA SOFTWARE LTD —Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Part-time
- Customer service
- Salesforce
- English
Quick apply
Executive CRM
Namma Family Group —Chennai, Tamil Nadu
- ₹20,000 - ₹50,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Health insurance
- Life insurance
Quick apply
11d
CRM Executive
JOYALUKKAS INDIA PVT LTD —Chennai, Tamil Nadu
- ₹20,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
File Verification Specialist
Golden Bit Technologies —Chennai, Tamil Nadu
- ₹18,455 - ₹28,755 a month
- Part-time
- In-person
Quick apply
13d
Customer Relationship Manager (CRM) - Intern
The Nth Senze —Chennai, Tamil Nadu
- ₹3,000 a month
- Microsoft Excel
- English
- Master's degree
Quick apply
2d
CRM Trainee
Pro Code work IT Solutions Pvt Ltd —Chengalpattu, Chennai, Tamil Nadu
- From ₹5,000 an hour
- Full-time
- CRM software
- Microsoft Excel
- Marketing
Quick apply
non voice process executive
Crest climber software solution pvt ltd —Chennai, Tamil Nadu
- ₹10,091.56 - ₹32,483.02 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Food provided
Quick apply
MS Dynamics CRM Developer
Futuretech corporate solutions —Thousand Lights, Tamil Nadu
- ₹5,40,213.76 - ₹19,08,279.30 a year
- Full-time
- Software troubleshooting
- SQL
- JavaScript
Quick apply
CRM Executive
South India Shelters Private Limited —Guindy, Chennai, Tamil Nadu
- ₹20,000 - ₹24,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
- Health insurance
- Cell phone reimbursement
Quick apply
CRM Tester
Futuretech corporate solutions —Thousand Lights, Tamil Nadu
- ₹2,49,263.75 - ₹12,36,805.94 a year
- Full-time
- Azure
- Salesforce
- APIs
Quick apply
9d
CRM Executive- Real Estate
Amarprakash & Sons Pvt Ltd —Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Call employer
- CRM software
- Microsoft Excel
- Customer service
Quick apply
Assistant Manager - CRM
Sarvajith Infotech —Chennai, Tamil Nadu
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
6d
Business Analyst
Kelevo Software Private Limited —Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
RHS Support - Application Support Engineer – Microsoft Dynamics CRM
Alight —Chennai, Tamil Nadu
- Weekend availability
- Azure
- Computer Science
- DevOps
6d
Business Development Associate
Ashtrix Robotics and Research Centre —Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Business development
- Paid time off
- Cell phone reimbursement
Quick apply
1d

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CRM Head

Elephantine Enterprises Private Limited
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹75,000 - ₹1,00,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance
Work from home
Life insurance
Paid sick time

Qualifications

Adobe Photoshop
Typography
Colour theory
Graphic design
Customer relationship management
Leadership

Full job description

We are hiring CRM Head for ELephantine Enterprises Private Limited located at Adyar, Chennai

Note: We are looking candidates from Real Estate Industry Background

Job Description

The CRM Head is responsible for leading the Customer Relationship Management function by ensuring exceptional customer experience throughout the customer lifecycle—from booking to possession and post-handover services. The role involves managing CRM operations, customer retention, collections coordination, customer communication, complaint resolution, documentation, registration support, and team performance while ensuring adherence to company policies and service standards.

Key Roles & Responsibilities1. CRM Operations

Lead and manage the end-to-end CRM department.
Develop and implement CRM policies, SOPs, and customer service standards.
Ensure seamless coordination between Sales, Legal, Finance, Projects, Marketing, and Registration teams.
Monitor daily CRM activities and improve operational efficiency.

2. Customer Lifecycle Management

Oversee customer engagement from booking to possession.
Ensure timely issuance of booking confirmations, allotment letters, agreements, demand letters, and possession documents.
Maintain complete customer records in the CRM software.
Track customer milestones and ensure timely communication.

3. Customer Service & Grievance Handling

Handle escalated customer complaints and resolve issues within defined TAT.
Ensure prompt responses to customer queries through calls, emails, WhatsApp, and customer meetings.
Maintain high customer satisfaction levels.
Conduct customer feedback and satisfaction surveys.

4. Registration & Documentation

Coordinate with Legal and Registration teams for documentation.
Ensure registration schedules are planned and executed efficiently.
Monitor document collection and verification.
Ensure compliance with regulatory and company documentation requirements.

5. Collections Coordination

Coordinate with customers regarding payment schedules.
Follow up on outstanding dues before milestones.
Work closely with Finance for collection updates.
Ensure demand notices are issued on time.

6. Customer Retention & Relationship Management

Design customer engagement and loyalty initiatives.
Manage referral programs.
Improve repeat business opportunities.
Conduct periodic customer interaction programs.

7. Team Management

Recruit, train, mentor, and evaluate CRM staff.
Set KPIs and monthly performance targets.
Conduct regular team meetings and performance reviews.
Build a customer-centric culture within the department.

8. MIS & Reporting

Prepare daily, weekly, and monthly CRM reports.
Monitor KPIs including:
Customer Satisfaction (CSAT)
Complaint Resolution TAT
Collection Status
Registration Progress
Customer Retention
Customer Response Time
Team Productivity
Present reports to senior management with recommendations.

9. Process Improvement

Identify gaps in CRM operations.
Implement automation and digital CRM solutions.
Standardize workflows and documentation.
Continuously improve customer experience through process enhancements.

10. Compliance

Ensure adherence to company policies and SOPs.
Maintain confidentiality of customer information.
Ensure compliance with applicable real estate regulations and internal quality standards.

Pay: ₹75,000.00 - ₹100,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Work from home

Work Location: In person

Quick apply

Refine Your Search

crm jobs in chennai tamil nadu

CRM Head

CRM Banking Manager

CRM

Assistant Manager - CRM

Chat associate

email process executive

Executive CRM

CRM Executive

File Verification Specialist

Customer Relationship Manager (CRM) - Intern

CRM Trainee

non voice process executive

MS Dynamics CRM Developer

CRM Executive

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CRM Executive- Real Estate

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