Senior Customer Service Engineer
GE HEALTHCARE —Chennai, Tamil Nadu
- Weekend availability
- English
- Bachelor's degree
- Communication skills
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Senior Customer Service Engineer

GE HEALTHCARE -
Chennai, Tamil Nadu

Apply Now

Job details

6 days ago

Qualifications

Electronics Engineering
English
ISO 9001
Bachelor's degree
MRI
Communication skills
Mechanical knowledge

Full job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Technical: Maintaining all models specific to MRI Modality Equipment in the assigned area.
Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing MRI equipment. (preferably GE HealthCare platforms)
Understanding of magnet safety and cryogen handling procedures.
Experience collaborating with internal team members and engaging with external customers as part of a solution-oriented service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

Good oral and written communication skills.
Ability to document, plan, market, and execute programs
Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
Sought by others for guidance and advice.
Proficiency in English.
Ability to work independently with minimum direction.
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

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Additional Information

Relocation Assistance Provided: Yes

Apply Now

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