Dadar, Mumbai, Maharashtra Guest service associate front office Jobs – 64 Open Jobs Today

AsstMgr-Front Office I
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
6d
Front Office Associate
Aralia hotels —Marol, Mumbai, Maharashtra
- Full-time
- Hospitality
- Customer service
- Front desk
- Health insurance
- Food provided
Quick apply
16h
Front Office Associate
Radisson® Hotel, Mumbai Andheri MIDC —Andheri, Mumbai, Maharashtra
- ₹17,000 - ₹20,000 a month
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Quick apply
Front Office Associate
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Supervising experience
5h
Front Office Associate
Suba Group Of Hotels —Mumbai, Maharashtra
- Up to ₹19,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Food provided
Quick apply
6d
Assistant Front Office Manager
Aralia hotels —Marol, Mumbai, Maharashtra
- Full-time
- Hospitality
- Customer service
- Leadership
- Health insurance
- Food provided
Quick apply
16h
Front Office Associate
Hilton —Mumbai, Maharashtra
- Weekend availability
- Hospitality
- English
- Guest services
- Flexible schedule
14d
Guest Service Associate (GSA) – Front Office
Venture Quest —Mumbai, Maharashtra
- ₹20,000 - ₹32,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Paid time off
- Food provided
Quick apply
Front Office Associate/Executive
Hotel Mumbai House —Navi Mumbai, Maharashtra
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Flexible schedule
- Food provided
Quick apply
Front Office Executive-At Your Service
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Supervising experience
- POS
11d
Front Desk Receptionist
Earnest John Group of Companies —Nariman Point, Mumbai, Maharashtra
- ₹21,000.64 - ₹30,000.22 a month
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
4d
Guest Service Associate (F&B Service) @IMV
AccorHotel —Mumbai, Maharashtra
- Full-time
- Management
Quick apply
6d
Front Office Associate
Lemon Tree Premier, Navi Mumbai —Vashi, Navi Mumbai, Maharashtra
- ₹18,000 - ₹20,000 a month
- Full-time
- Customer service
- Administrative experience
- Data entry
- Cell phone reimbursement
- Flexible schedule
Quick apply
7d
Front Office Associate
Meluha The Fern Series by Marriott —Powai, Mumbai, Maharashtra
- ₹16,500 - ₹18,500 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Commuter assistance
- Food provided
Quick apply
Assistant Front Desk Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Guest Service Associate- Front Office
Holiday Inn —Mumbai, Maharashtra
Front Office Executive
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Supervising experience
- POS
Front Desk Executive
Gold Coin Realty —Turbhe, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Front Office Executive
lizetta —Mumbai, Maharashtra
- ₹25,000 - ₹27,000 a month
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Community Associate - 695833
WeWork India Management —Mumbai, Maharashtra
- Full-time
- Hospitality
- Sales
- Customer service

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AsstMgr-Front Office I

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
6 days ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26103907
Job CategoryRooms & Guest Services Operations
LocationB-43 New Link Rd Andheri West, Mumbai, Maharashtra, India, 400053
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott, dünya çapında 1.000'den fazla konumla size seyahat ettiğiniz her yerde güzel ve sade bir konaklamayı garanti ediyor. Marriott aile çiftliği mirasımız sıcak misafirperverlik ile tanımlanan sakinleştirici, güvenilir bir deneyimi uygun bir fiyata sunuyor. Ekibimizin bir üyesi olarak, her misafirin otelden memnun ayrılması taahhüdümüz olan Fairfield Garantisini yerine getirmekten sorumlu olacaksınız. Fairfield olarak sizi otellerimizin ve sunduğumuz hizmetin en yüksek standartta olmasını sağlayan kariyer fırsatlarını keşfetmeye davet ediyoruz. Fairfield by Marriott'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.

Apply Now

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