Delhi Ticket manager Jobs – 54 Open Jobs Today

Ecommerce Operations Manager (BizOps) — GridRay
Gridverse Innovations (P) Ltd —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Relationship Manager / Senior Relationship Manager - Sales
Rapsys Technologies —Delhi, Delhi
- Up to ₹5,50,000 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
Manager | ITSM (IT Service Management) | Delhi | ServiceNow
Deloitte —Delhi
- Computer Science
- Analysis skills
- Bachelor's degree
Relationship Manager / Senior Relationship Manager – Sales
Rapsys Technologies —Delhi
- Rotational shift
- Sales
- Bachelor's degree
- Communication skills
Project Engineer
One Up Power Systems —Delhi
- ₹14,134.58 - ₹25,264.21 a month
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
Quality manager
Tata Consultancy Services —Delhi
- Bachelor's degree
Admin Manager
Rapsys Technologies —Delhi
- ₹20,000 - ₹30,000 a month
- Microsoft Excel
- English
- Microsoft Office
Assistant Vice President - Key Account Manager
AxisMaxlife —Delhi
- Master's degree
- Business Administration
- MBA
8d
Community Lead - 688029
WeWork India Management —Delhi
- Full-time
- Hospitality
- Sales
- Bachelor's degree
Senior Manager
ECHO India —Delhi, Delhi
- Management
- English
- Bachelor's degree
Quick apply
Franchise Brand Servicing Manager- Franchise Sales
AntWork Consultants —Sultanpur, Delhi, Delhi
- ₹20,000 - ₹60,000 a month
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
Quick apply
Marketplace Manager (Amazon/Flipkart)
CareFone —Gujranwala Colony, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Showroom Manager
STJ Groups —Delhi, Delhi
- ₹45,000 - ₹65,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Bachelor's degree
Quick apply
Ticketing Team Member-India
Ascend —Delhi
- ₹700 - ₹800 a month
- Weekend availability
- Hospitality
- Master's degree
- Leadership
- Health insurance
Quick apply
Sales Manager
A Forean —Rohini, Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- Social media management
- English
Quick apply
Infosec_Sr. Executive/Assistant Manager - SOC Analyst L2 (Mumbai & Delhi)
Metropolitan Stock Exchange of India —Mandhela Kalan, Delhi
- Computer Science
- B.Sc
- Bachelor's degree
Branded Content Sales Manager
Hubhopper —Delhi
- Full-time
- Communication skills
Executive / Junior Executive – Refunds & Airline Operations (Travel Industry)
Trident HRM Services Pvt Ltd —Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- Bachelor's degree
- In-person
Quick apply
Performance Marketing Manager
MiM-Essay —Delhi, Delhi
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- In-person
- AI
- Marketing
Quick apply
12d
Business Analyst – Product Support Specialist
InApp —Delhi
- Analysis skills
- Agile
- Communication skills

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Ecommerce Operations Manager (BizOps) — GridRay

Gridverse Innovations (P) Ltd
Delhi, Delhi

Quick apply

Job details

Fresher | Full-time | Internship
₹25,000 - ₹30,000 a month

Qualifications

Jira
Microsoft Excel
Git
English
Microsoft Office
Bachelor's degree
GitHub
APIs
Digital Marketing
Hindi
Order fulfilment

Full job description

About GridRay (and Gridverse)

Gridverse is building foundational infrastructure for the global multi-channel commerce ecosystem. It's the parent company behind a portfolio of products that collectively address how products are distributed, discovered, and sold across channels — Amazon, Flipkart, D2C, offline, social commerce, and more — at a global scale.

GridRay is one core product in this infrastructure layer. We're a B2B2C distribution network platform that connects brands with resellers, manages authorization (who sells what, where, at what price), and handles fulfillment and payments.

Unlike a marketplace (where sellers compete), GridRay is network building — brands authorize individual resellers, set dealer pricing, and control which channels they sell on. Resellers get zero-inventory access to authorized products.

We're scaling with real brands and real resellers, and building for global expansion.

This isn't a side project — it's foundational infrastructure for how commerce works globally.

The Role

You'll help GridRay shape how operational decisions are made at scale — by building and testing Claude-powered workflows that handle routine decisions, so our team can focus on judgment calls and strategy.

You're not managing a team; you're managing workflows and processes. You'll learn how to integrate AI into ops, design decision logic, and watch it work in production.

What You'll Do

1. Design Claude prompts that evaluate reseller applications, categorize support inquiries, and propose return/refund decisions

→ You write the logic; Claude executes it at scale

2. Own ops metrics

→ Reseller approval SLA, same-day dispatch rate, brand satisfaction, return trends

3. Make judgment calls
→ When to approve/reject resellers, when to escalate, when a brand's policy is unclear

4. Build repeatable processes
→ SOPs for reseller onboarding, brand authorization, order disputes, return management

5. Work cross-functionally
→ With Brands (on authorization), Finance (on wallet settlements), Tech (on integrations), Support (on escalations)

What We're Looking For

You have 1–3 years of ops experience, ideally in:

Fulfillment / Order processing
Customer support / Ticket management
Marketplace seller operations
Logistics / Supply chain
SaaS operations (if you've handled workflows)
OR — Any operations role where you managed processes and data

AND you've experimented with Claude or LLMs in the last 6–12 months:

You've written prompts to solve real work problems
You understand what Claude is good for (summarizing, categorizing, drafting) and what it's not (interpreting new legal frameworks, making high-stakes decisions alone)
You're self-taught in this space — not waiting for a course

AND you have good judgment:

You've made decisions with incomplete information and learned from outcomes
You know when to escalate vs. when to decide
You ask "why" before implementing anything

Honest note: You don't need to be an AI expert. You need to be curious, willing to learn, and ready to help build something new.

What We Value

Learning Agility
You teach yourself new domains, tools, frameworks. We'll throw unfamiliar problems at you (GST edge cases, logistics exceptions, reseller disputes); you figure it out.

Ownership
You own outcomes, not tasks. If a reseller is unhappy, you care and fix it. If a workflow breaks, you debug it.

Clarity
You communicate complex ops decisions to people who aren't ops experts — brands, resellers, executives.

Healthy Skepticism About AI
You're excited about Claude but also cautious. You know when to trust it and when not to.

Day-to-Day Realities

Zoho ecosystem: CRM, Desk, Books (reseller/brand management, support tickets, financials)
Claude: Via web + API for workflow automation
JIRA: Ops ticket tracking and prioritization
MS365: Excel, Teams for workflows and communication
GitHub: Prompt templates, SOPs, runbooks

You'll:

Review reseller applications and make approval recommendations
Analyze support tickets and categorize them for routing
Propose return/refund decisions based on brand policy
Monitor and improve ops SLA metrics
Collaborate with brands on authorization workflows
Escalate edge cases to appropriate teams

Who We Are

Gridverse is building foundational infrastructure for the global commerce ecosystem. We're a product company (not a consulting shop or agency) focused on solving systemic problems in how products are distributed and sold across multiple channels worldwide.

GridRay is one of our core infrastructure products — a platform we're scaling with real brands and real resellers, currently operating at scale in India and soon expanding globally. You're joining an early-stage team where:

Decision-making is fast (infrastructure problems don't wait)
Ambiguity is normal (you learn to navigate it quickly)
You own your domain (ops) and impact the broader global ecosystem
You use AI as a tool, not a buzzword
Your work is foundational — it shapes how commerce infrastructure operates at global scale

Compensation & Growth

Monthly Salary: ₹20,000–30,000/month (₹3–4.2L/year)

Entry level (1–1.5 yrs ops): ₹20,000–25,000
Mid-level (1.5–3 yrs ops + some Claude experience): ₹25,000–30,000

Job Types: Full-time, Fresher, Internship

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

Have you managed customer support, order processing, or internal operations using CRM and ticketing tools? If yes, which platforms have you used?
Have you created or followed SOPs?
Have you used automation tools? If yes, which ones?

Education:

Bachelor's (Preferred)

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

Quick apply

Refine Your Search

ticket manager jobs in delhi

Ecommerce Operations Manager (BizOps) — GridRay

Relationship Manager / Senior Relationship Manager - Sales

Manager | ITSM (IT Service Management) | Delhi | ServiceNow

Relationship Manager / Senior Relationship Manager – Sales

Project Engineer

Quality manager

Admin Manager

Assistant Vice President - Key Account Manager

Community Lead - 688029

Senior Manager

Franchise Brand Servicing Manager- Franchise Sales

Marketplace Manager (Amazon/Flipkart)

Showroom Manager

Ticketing Team Member-India

Sales Manager

Infosec_Sr. Executive/Assistant Manager - SOC Analyst L2 (Mumbai & Delhi)

Branded Content Sales Manager

Executive / Junior Executive – Refunds & Airline Operations (Travel Industry)

Performance Marketing Manager

Business Analyst – Product Support Specialist

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