Guindy Chennai Tamil Nadu Support engineer Jobs – 2994 Open Jobs Today

Support Engineer, IP 1 1
SES —Chennai, Tamil Nadu
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
System Engineer
PSP MEDICAL COLLEGE HOSPITAL AND RESEARCH INSTITUTE —Oragadam, Chennai, Tamil Nadu
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health insurance
Quick apply
Application Support Engineer
QualityKiosk Technologies —Chennai, Tamil Nadu
2d
IT Head
Manju Groups —Ashok Nagar, Chennai, Tamil Nadu
- ₹72,000 - ₹80,000 a month
- Full-time
- Azure
- Computer Science
- Master's degree
Quick apply
1d
Application Engineer
ZF —Chennai, Tamil Nadu
IT Support Engineer
RCG Global Services —Chennai, Tamil Nadu
Quick apply
10d
IT Support Engineer
Kerakoll India Pvt Ltd, Chennai —Chennai, Tamil Nadu
- ₹10,682.70 - ₹39,362.36 a month
- Part-time
- In-person
Quick apply
Support Engineer
aurionPro Solutions —Chennai, Tamil Nadu
- Software troubleshooting
- Bachelor's degree
- Communication skills
Software Engineer - Java, Springboot
Optum —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
2d
Desktop Support Engineer L1
Vatanix Technologies Private Limited —Kattupakkam, Chennai, Tamil Nadu
- From ₹18,000 a month
- Full-time
- Windows
- Microsoft Office
- Linux
Quick apply
16h
Technology Support Engineer
Accenture —Chennai, Tamil Nadu
- Full-time
Application Support Engineer
Accenture —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
IT Support Engineer
RLT INSTRUMENTATION PVT LTD —Chennai, Tamil Nadu
- ₹9,486.92 - ₹40,430.93 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Commuter assistance
- Food provided
Quick apply
20h
Field Service Engineer
ARIHANT MAXSELL TECHNOLOGIES PVT LTD —Nungambakkam, Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,50,000 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Application testing
Zensar Technologies —Chennai, Tamil Nadu
- Salesforce
Lead - Desktop Engineer
Neurealm —Chennai, Tamil Nadu
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- Azure
- Software troubleshooting
- Inventory management
1d
Senior Engineer
Lubdub Medical Technologies Pvt Ltd —Perungudi, Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Project management
- In-person
- Health insurance
Quick apply
IT Infrastructure Engineer / IT Support Executive
SJS TECH PTE. LTD. —Madipakkam, Chennai, Tamil Nadu
- ₹10,851.84 - ₹33,133.79 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
IT Technical Support Engineer
Solve Corp —Keelkattalai, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- In-person
Quick apply
Desktop Support Engineer
VKAN V SOLUTIONS PVT LTD —Chennai, Tamil Nadu
- ₹8,086.00 - ₹32,875.84 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Food provided
Quick apply

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Support Engineer, IP 1 1

SES -
Chennai, Tamil Nadu

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Job details

Permanent
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Incident management
CCNP
Software troubleshooting
OSPF
Disaster recovery
Visio
Technical support
Network infrastructure
Change management
Firewall
Bachelor's degree
Network management
BGP
Computer networking
MPLS
ServiceNow
EIGRP
Cisco ASA
Communication skills
Juniper
Information Technology
VPN

Full job description

Senior Support Engineer (IP)

Role description summary

The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement.

primary responsibilities / key result areas

Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance.
Incident Management (Shared Responsibility): Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed.
Customer Support (Shared Responsibility): Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience.
Change Management (Shared Responsibility): Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance.
Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities.
SAS L1 Support (Shared Responsibility): Deliver 24/7 first-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents.

competencies

Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms.
Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series.
Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts.
Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure.
Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions.
Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment.

Qualifications & Experience

Required

2-5 years of technical support experience in satellite, wireless communications, or network operations environments
Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN.
Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series.
Experience in network troubleshooting, load balancers, VPNs, and firewalls.
Familiarity with network management systems (e.g., Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools.
Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments.
ITIL Certification or demonstrated equivalent experience with incident and change management processes.

Preferred

Bachelor’s degree in Telecommunications, Information Technology, or related field.
CCNP or equivalent certification.
Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives.

Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here.

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