Gulabai Tekra Ahmedabad Gujarat Customer service manager Jobs – 328 Open Jobs Today

Customer Service Manager (CSM)
Electrobotic Manufacturing Pvt Ltd —Changodar, Ahmedabad, Gujarat
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Customer Support Manager
KMK Ventures Private Limited —Ahmedabad, Gujarat
- ₹90,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Commuter assistance
- Health insurance
Quick apply
4h
Resturant manager
Royal Sports & Fitness Pvt Ltd —Ahmedabad, Gujarat
- ₹22,000 - ₹55,000 a month
- Full-time
- Customer service
- English
- In-person
- Commuter assistance
- Health insurance
Quick apply
Business Development Manager (BDM)
DHS Multispecialty Hospital —Vastrapur, Ahmedabad, Gujarat
- ₹45,000 - ₹50,000 a month
- Part-time
- Sales
- Business development
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
Senior Wealth Manager
MITVA ENTERPRISE —Ahmedabad, Gujarat
- ₹50,000 - ₹2,00,000 a month
- Part-time
- Hybrid work
- Internship
- Health insurance
- Work from home
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Senior Operations Executive
Deltahome Intelligent System Private Limited —Prahlad Nagar, Ahmedabad, Gujarat
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Flexible schedule
Quick apply
12d
Regional Sales Manager -Ahmedabad
System5S India Private Limited —Ahmedabad, Gujarat
- ₹60,000 - ₹70,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Cell phone reimbursement
- Work from home
Quick apply
7d
General Manager (Sales & Service)
TURQUOISE AUTOBOTS LLP —Ahmedabad, Gujarat
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Customer Support Executive (CSE)
EIE Instruments Pvt. Ltd. —Ellisbridge, Ahmedabad, Gujarat
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Service Coordinator
ProTech ITS —Navrangpura, Ahmedabad, Gujarat
- ₹44,000 - ₹47,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Food provided
Quick apply
Admission Counselor
Akwinder Kaur —Sarkhej, Ahmedabad, Gujarat
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- CAD
- Paid time off
Quick apply
6h
Branch Sales Manager
CESTOVAT SOLUTION —Ahmedabad, Gujarat
- ₹50,000 - ₹85,000 a month
- Full-time
- Hospitality
- Sales
- Master's degree
Quick apply
13d
Customer Service Manager
Lubi Electronics —Ahmedabad, Gujarat
- Full-time
- Microsoft Excel
- Customer service
- Engineering
Head of Sales
Phoenix Business Advisory —Ahmedabad, Gujarat
- ₹90,373 - ₹1,70,000 a month
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Paid time off
Quick apply
14d
Area Sales Manager
Ecommex Elite Logistics pvt ltd —Ahmedabad, Gujarat
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Manager - Customer Service
Carrier —Ahmedabad, Gujarat
- Full-time
- Bachelor's degree
- Flexible schedule
7d
Store Manager
Avasara Consulting —Ahmedabad, Gujarat
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Bachelor's degree
- POS
Quick apply
Hospitality/Admin Manager
SAMSARA BUILDTECH PVT. LTD. —Thaltej, Ahmedabad, Gujarat
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
4d
Business Development Manager (BDM)
Shanti Educational Initiatives Ltd —Navrangpura, Ahmedabad, Gujarat
- ₹45,000 - ₹50,000 a month
- Full-time
- Sales
- English
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
Business Development Manager (Inside Sales)
American Ratings India Private Limited —Ahmedabad, Gujarat
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
- Cell phone reimbursement
Quick apply

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Customer Service Manager (CSM)

Electrobotic Manufacturing Pvt Ltd -
Changodar, Ahmedabad, Gujarat

Quick apply

Job details

Permanent | Full-time
₹7,00,000 - ₹10,00,000 a year

Qualifications

CRM software
Customer service
ERP systems
English
Hindi
Communication skills

Full job description

Apply: electrobotic.frappe.cloud/jobs

About NOT Drones

NOT Drones (Electrobotic Manufacturing Pvt. Ltd.) is one of India's emerging drone technology companies, designing and manufacturing advanced consumer and defence drones from its 50,000 sq ft facility in Ahmedabad. Our products — including the NOT ORO series and NABHYAN Pro — serve consumers, travel creators, and defence and institutional buyers across India. We are in a high-growth phase and building the operational backbone to support our expanding customer base.

About the Role

We are looking for a Service Manager to own and build our customer service function from the ground up. This is a high-impact, hands-on role — you will be the first formal leader of our service team, responsible for transforming an operationally active but informally structured function into a process-driven, data-backed service operation.

You will work directly with the Founder and leadership team. You will manage a team of Customer Service Agents and a Service Technician Lead (who oversees 2 technicians), and be responsible for the end-to-end warranty claims and service delivery process across all NOT Drones products.

This role is for someone who thrives in building — not just maintaining. If you are energised by taking ownership of a function, fixing what is broken, and building what does not yet exist — this role is for you.

What You Will Own

Process & Operations:

Own the end-to-end warranty claims and service delivery process — from claim intake to resolution, across all channels (WhatsApp, email, phone, walk-in)
Enforce ticket discipline across the customer service team — every customer interaction must be logged and tracked in Zoho Desk
Configure and optimise Zoho Desk and ERPNext for the service function — automation rules, SLA configurations, and reporting dashboards
Define and implement Standard Operating Procedures (SOPs) for claim handling, repair execution, escalation management, and customer communication
Manage the SDR framework (Symptom, Defect, Repair, Action Outcome) for consistent defect documentation and resolution tracking

Team Management:

Manage a team of 4 Customer Service Agents and a Service Technician Lead (who oversees 2 technicians)
Conduct daily ticket queue reviews, weekly team performance reviews, and monthly reporting to leadership
Build a culture of accountability, ticket discipline, and customer-first thinking in the team

Customer Experience:

Ensure all warranty claims are acknowledged within 2 hours and assessed within 48 hours
Own the escalation decision for complex or high-value claims — FOC vs Paid, refund approvals, etc.
Maintain CSAT across all closed tickets
Reduce inbound call volume by improving WhatsApp and self-service resolution capability

Reporting & Governance:

Produce weekly and monthly service performance reports for leadership — ticket volume, TAT compliance, CSAT, defect analysis, repair cost
Feed service defect data back to the product and manufacturing team via a structured quality feedback loop
Review and update the warranty and service policy as products evolve, DGCA regulations change, or customer patterns shift

What We Are Looking For

Must Have:

6–10 years of experience in customer service management — consumer electronics, consumer durables, or e-commerce strongly preferred
Hands-on experience with a CRM tool — Zoho Desk preferred; any structured CRM is acceptable
Demonstrated ability to build and enforce process in a team that currently operates informally
Strong written and verbal communication in English and Hindi
Comfort with data — must be able to read and act on ticket reports, defect trends, and TAT dashboards

Good to Have:

Working knowledge of ERPNext or any ERP system
Prior experience in a startup or growth-stage company where processes needed to be built from scratch
Understanding of consumer electronics or drone technology — technical knowledge is a plus, not a prerequisite
Experience managing a repair or service centre operation alongside a customer-facing team

Who You Are:

You take ownership — you do not wait to be told what to do
You are disciplined about documentation — if it is not in the system, it did not happen
You can balance empathy with process — warm with customers, firm with the team on standards
You are comfortable with ambiguity — this role requires building a lot from scratch
You communicate upward clearly — leadership will rely on your weekly and monthly reports to make decisions

What You Will Not Be Doing

This is not a call centre management role — we are building a structured service function, not managing a high-volume inbound queue
This is not a purely administrative role — you will be making judgment calls on warranty claims, escalations, and team structure
You will not be managing a large, established team — you will be building one

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Ability to commute/relocate:

Changodar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What is your expected CTC?

Work Location: In person

Quick apply

Refine Your Search

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