Karnataka Technical support analyst Jobs – 2481 Open Jobs Today

L2 Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
Client QA & Operations Analyst
Rifa AI —Bengaluru, Karnataka
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Remote
- English
- AI
Quick apply
11d
Business Analyst
SeeKNEO —Bangalore City, Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Analyst | ITSM (IT Service Management) | Bengaluru | ServiceNow
Deloitte —Bengaluru, Karnataka
- Bachelor's degree
- Communication skills
- Analytics
Quality Assurance Analyst
Zebra Technologies —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Support Services Analyst
Deltek, Inc. —Bengaluru, Karnataka
- Remote
- Oracle
- Windows
- Bachelor's degree
L2 Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Cyber Security Analyst
SR Enterprises —Bangalore City, Bengaluru, Karnataka
- ₹4,70,800 - ₹7,40,500 a year
- Full-time
- Hybrid work
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Analyst | Wintel | Bengaluru | Engineering | Hybrid Cloud Engineering
Deloitte —Bengaluru, Karnataka
- Azure
- Engineering
- Windows
Consultant Business Systems (Revenue Cycle Applications Analyst)
Optum —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- Customer service
- Health insurance
Udaan Data Analytics
Myntra —Bengaluru, Karnataka
- Part-time
- Microsoft Excel
- Computer Science
- Databases
Data Analyst
2053 DXC Technology India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Azure
- DevOps
- SQL
MIS Executive- Bangalore
Apna —Bengaluru, Karnataka
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Data analysis skills
Quick apply
Business Analyst
Techvaria —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Digital Technology Junior Analyst
NTT Ltd —Bengaluru, Karnataka
- Azure
- Data analysis skills
- Databases
21h
Business Analyst
Nuchange Informatics —Bengaluru, Karnataka
- ₹4,00,000 - ₹9,00,000 a year
- Agile
- SDLC
Business Analyst
Techwurkz —Bengaluru, Karnataka
- ₹18,00,000 - ₹26,00,000 a year
- Email
- Analysis skills
- Bachelor's degree
- Agile
Quick apply
Data Analyst
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Python
IT Internal Audit Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
- Work from home
- Flexible schedule
System Analyst
ASCENT CYBER SOLUTIONS —Bengaluru, Karnataka
- Email
- Remote
- English
- SQL
- Analysis skills
- Work from home

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L2 Technical Support Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Qualifications

Jira
BCS
Microsoft Excel
Computer Science
Slack
Technical support
Microsoft Office
Bachelor's degree
Zendesk
Confluence
REST
Computer Information Systems
SharePoint
APIs
Customer support
Application support
SaaS
Requirements gathering
Communication skills
Information Technology

Full job description

Job Summary

We are looking for an experienced L2 Technical Support Analyst to provide advanced technical and application support for enterprise SaaS products. The ideal candidate should have 2+ years of experience in Technical Support, Application Support, Product Support, SaaS Support, or Implementation Support, along with strong troubleshooting abilities, excellent communication skills, and hands-on experience managing support tickets in a fast-paced environment.

This role involves investigating and resolving complex technical issues, performing root cause analysis, collaborating with cross-functional teams, documenting solutions, and ensuring timely resolution while maintaining high customer satisfaction and SLA compliance.

Key Responsibilities

Receive, triage, and manage technical support tickets through Zendesk for enterprise products, including APIs, EasyPay, FSM, Data Direct, and related platform services.
Monitor assigned support queues, prioritize inbound requests, and provide timely updates to customers and internal stakeholders.
Troubleshoot customer-reported issues using product documentation, API documentation, system logs, support history, and internal knowledge resources.
Perform initial investigation and root cause analysis to determine whether issues are customer-side, configuration-related, product-related, integration-related, or require escalation.
Communicate directly with customers via email and virtual meetings to clarify issues, provide status updates, explain next steps, and guide them toward resolution.
Advise customers and internal teams on product updates, known issues, configuration changes, process improvements, and recommended troubleshooting steps.
Collaborate with Support, Professional Services, Customer Success, Product, Engineering, and Management teams to resolve complex or recurring issues.
Escalate product defects, recurring issues, and system failures to Engineering or Product teams with complete documentation, supporting evidence, business impact, and reproduction steps.
Build, maintain, and improve internal knowledge articles, troubleshooting guides, support playbooks, and process documentation.
Identify trends and recurring issues across APIs, EasyPay, FSM, Data Direct, and other supported products to recommend process improvements.
Document issue details, customer communications, root cause analysis, resolution steps, and escalation history within Zendesk, Jira, Confluence, and related systems.
Meet SLA response and resolution targets while managing multiple support cases simultaneously.
Recommend preventive actions, automation opportunities, documentation improvements, and operational enhancements to reduce repeat incidents.

Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, or a related field.
Minimum 2+ years of experience in Customer-Facing Technical Support, L2 Technical Support, SaaS Support, Application Support, Implementation Support, or Product Support.
Strong functional understanding of SaaS products, API documentation, technical troubleshooting workflows, customer support operations, and escalation management.
Experience using Zendesk or similar ticketing platforms to manage support tickets, SLAs, and customer communications.
Ability to troubleshoot API CRUD operations, payment workflows, FSM activities, reporting, data delivery, user access, configurations, file processing, and system behavior.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Experience conducting customer meetings, gathering requirements, explaining technical findings, and driving issues toward resolution.
Strong documentation skills with experience creating knowledge base articles, troubleshooting guides, escalation summaries, and technical documentation.
Analytical mindset with the ability to identify recurring issues, trends, and process improvement opportunities.
Ability to prioritize and manage multiple support cases in a fast-paced environment.
Strong collaboration skills with cross-functional teams including Support, Professional Services, Product, Engineering, Customer Success, and Management.

Preferred Technical Skills

Zendesk
Jira
Confluence
Slack
Microsoft Teams
Microsoft Office Suite
SharePoint
Microsoft Excel
Support Monitoring Tools
Product Documentation & Internal Knowledge Bases
APIs and REST-based Integrations

What We Offer

Competitive salary of ₹8 LPA – ₹10 LPA.
Opportunity to work with enterprise SaaS applications and global customers.
Exposure to modern support technologies and API-driven platforms.
Professional learning and career growth opportunities.
Collaborative, technology-focused, and supportive work environment.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 2+ Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support analyst jobs in karnataka

L2 Technical Support Analyst

Client QA & Operations Analyst

Business Analyst

Analyst | ITSM (IT Service Management) | Bengaluru | ServiceNow

Quality Assurance Analyst

Support Services Analyst

L2 Support Analyst

Cyber Security Analyst

Analyst | Wintel | Bengaluru | Engineering | Hybrid Cloud Engineering

Consultant Business Systems (Revenue Cycle Applications Analyst)

Udaan Data Analytics

Data Analyst

MIS Executive- Bangalore

Business Analyst

Digital Technology Junior Analyst

Business Analyst

Business Analyst

Data Analyst

IT Internal Audit Analyst

System Analyst

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