Kolkata West Bengal Customer success Jobs – 154 Open Jobs Today

Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Customer Success Manager- US Clients
Hudson Manpower —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Bachelor's degree
M365 Client Success Specialist
Salescom Services —Salt Lake, Kolkata, West Bengal
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
- Health insurance
Quick apply
1d
Escalation Prevention Specialist
IFS —Kolkata, West Bengal
- Full-time
- Hybrid work
- Communication skills
Quick apply
2d
Sales & Customer Success
RidenRoll —Kolkata, West Bengal
- Full-time
- Remote
- Sales
- Analysis skills
- Negotiation
Quick apply
Customer Success Manager
Infilect —Kolkata, West Bengal
- Project management
- Agile
Quick apply
12d
Consulting Analyst
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
Customer Success Representative
Drivado Transfers Pvt Ltd —Salt Lake City, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
Partner Success Associate
FusionStays —Salt Lake, Kolkata, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
3d
Quality Analyst|International|29082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Kolkata|GWS|EA|Voice|25-Apr-26
DIBS India Intelenet Business Services Ltd —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Customer Success Manager | Commerce India
Fynd —Kolkata, West Bengal
Quick apply
Executive - Customer Success Specialist
SKICORP MARKETING VENTURES LIMITED —Kolkata, West Bengal
- ₹2,75,000 - ₹3,00,000 a year
- Full-time
- CRM software
- English
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Microsoft 365 Client Success Specialist
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Azure
- Computer Science
- Health insurance
Quick apply
ERP Sales
eDominer Technologies PVT LTD —Kolkata, West Bengal
- ₹12,544.70 - ₹58,544.45 a month
- Full-time
- Master's degree
- In-person
- MBA
- Cell phone reimbursement
- Paid sick time
Quick apply
1d
Team Leader – Customer Operations – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Management
- Team management
- Organizational skills
Customer Specialist
mPokket —Kolkata, West Bengal
- Full-time
- CRM software
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Customer Success Executive
VComply Technologies —Kolkata, West Bengal
- Presentation skills
- Bachelor's degree
- Agile
Escalation Prevention Specialist
Copperleaf Technologies Inc. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Communication skills
2d
Systems Analyst
Xerox —Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree

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Customer Success Associate

ZINFI Technologies -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

CRM software
Customer service
Lead generation
Bachelor's degree
Organizational skills
Customer support
Affiliate marketing
Communication skills

Full job description

What you will be doing:

We are seeking a proactive and versatile Ticket Support and Feedback Specialist to manage customer service support tickets and drive user feedback initiatives. In this role, you will ensure prompt resolution of support tickets while engaging with customers to gather valuable insights and reviews that can help enhance our products and services.

Responsibilities & Deliverables:

Act as the primary point of contact for vendor-clients, managing and resolving service support tickets while adhering to SLAs.
Monitor and track tickets, ensuring due-soon and overdue issues are addressed promptly.
Communicate with customers to clarify issues and collect additional information necessary for ticket resolution.
Keep customers informed on the progress and outcome of their tickets.
Follow established Standard Operating Procedures (SOPs) to address bugs, issues, and general inquiries.
Collaborate with cross-functional teams (Customer Success, Professional Services, Account Management, Engineering) to resolve tickets effectively.
Escalate unresolved tickets or critical incidents to the appropriate stakeholders when necessary.
Build strong relationships with customers to improve satisfaction and encourage participation in feedback processes.
Reach out to portal users through phone and email to gather reviews, success stories, and feedback about their experience.
Post feedback and reviews on the company’s website, social media, review sites, and online marketplaces.
Document and categorize user feedback, ensuring accuracy and proper organization.
Provide insights based on feedback and ticket trends to help improve products and services.
Participate in regular interlock meetings with clients and internal teams to ensure smooth operations.
Ensure compliance with company guidelines and relevant regulations (e.g., GDPR) when collecting and posting feedback.
Stay up to date on internal processes, technologies, and best practices by completing required training and certifications.

Requirements:

Proven experience in customer service, technical support, telephonic sales, lead generation, or customer success roles.
Strong understanding of SLA management, ticketing systems, and customer support processes.
Familiarity with social media platforms, review sites, and online marketplaces.
Exposure to GDPR and other regulations related to customer communication.
Excellent verbal and written communication skills, with the ability to build rapport and engage customers.
Strong problem-solving abilities, organizational skills, and attention to detail.
Ability to collaborate with cross-functional teams and manage multiple tasks simultaneously.
Experience with CRM systems and review management tools is a plus.
Willingness to undergo training and certification to enhance technical and business acumen.

Benefits:

Competitive salary.
Opportunities for professional growth and development
Comprehensive training and certification programs.
Collaborative and supportive work environment.

Reporting To:

Head of Customer Success

Qualification:

Bachelor’s Degree in technical field of study or equivalent work experience.

About ZINFI

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Partner Management (UPM) solutions, enables vendors and their channel partners to seamlessly collaborate in a virtual environment to achieve profitable growth on a global SaaS platform.

Headquartered in Silicon Valley, USA, we at ZINFI see an immense opportunity to build high- performing sales channels by deploying a powerful virtual collaboration platform that has been rated #1 by leading analyst firms for simple to complex enterprise channels.

ZINFI’s state-of-the-art SaaS Unified Partner Management (UPM) automation platform allows brands and their global partner networks to work together remotely throughout the entire partner lifecycle via three core state-of-the-art SaaS applications—partner relationship management, partner marketing management and partner sales management. ZINFI’s UPM is super easy to use and affordably priced, and it comes with a complete set of do-it-yourself tools in multiple languages.

This is a special opportunity for someone who wants to grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Apply Now

Refine Your Search

customer success jobs in kolkata west bengal

Customer Success Associate

Customer Success Manager- US Clients

M365 Client Success Specialist

Escalation Prevention Specialist

Sales & Customer Success

Customer Success Manager

Consulting Analyst

Customer Success Representative

Partner Success Associate

Quality Analyst|International|29082025

Kolkata|GWS|EA|Voice|25-Apr-26

Customer Success Manager | Commerce India

Executive - Customer Success Specialist

Microsoft 365 Client Success Specialist

ERP Sales

Team Leader – Customer Operations – Kolkata, India

Customer Specialist

Customer Success Executive

Escalation Prevention Specialist

Systems Analyst

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