Maharashtra It support manager Jobs – 627 Open Jobs Today

Major Incident Manager
Rockwell Automation —Pune, Maharashtra
- Weekend availability
- English
- Windows
- Bachelor's degree
- Paid time off
Assistant Manager IT
Magna —Maharashtra
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Lead Product Manager - Technical
Mastercard —Pune, Maharashtra
- Full-time
- Product management
- Software development
- APIs
Dy. Manager - IT Support
Mahindra & Mahindra Ltd —Pune, Maharashtra
- CRM software
- Computer Science
- B.Sc
IT Team Lead
MGS Group —Pune, Maharashtra
- ₹15,00,000 - ₹16,00,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Flexible schedule
Quick apply
Manager IT
Goel Ganga Developments —Camp, Pune, Maharashtra
- ₹7,50,000 - ₹9,50,000 a year
- Full-time
- Computer science
- Software troubleshooting
- Project management
Quick apply
Country-Specific IT Manager
Walter P Moore —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- English
Mgr IT Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Computer Science
- Customer service
- Windows
IT Project Manager
Allied Digital Services Ltd —Aurangabad, Maharashtra
- ₹10,50,000 - ₹12,50,000 a year
- Full-time
- Computer Science
- PMP
- English
- Health insurance
- Life insurance
Quick apply
4h
Cyber Agile Delivery Manager - VOIS
Vodafone —Pune, Maharashtra
- Full-time
- Azure
- PMP
- DevOps
Manager | IT Service Management | Mumbai | ServiceNow
Deloitte —Mumbai, Maharashtra
- Bachelor's degree
- IT
- Communication skills
14d
Service Process Lead_Senior Incident Manager
Fujitsu —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Analysis skills
13d
Sr IT Manager - ERP and Functions
MiniMed —Pune, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Sr. IT Project Delivery Manager
Code Decode Labs Pvt. Ltd. —Baner, Pune, Maharashtra
- ₹40,000 - ₹65,000 a month
- Full-time
- PMP
- Project management
- Bachelor's degree
Quick apply
14d
Manager - IT Support
Mahindra & Mahindra Ltd —Pune, Maharashtra
- CRM software
- Computer Science
- Master's degree
Infrastructure Delivery Lead / Manager
Codvo.ai —Pune, Maharashtra
- Azure
- PMP
- Engineering
Manager-D&IT GCC Governance and Operations
Black & Veatch Family of Companies —Pune, Maharashtra
- Full-time
- PMP
- Engineering
- Analysis skills
- Health insurance
- Paid time off
Network & Enterprise Cybersecurity Engineering and Architecture Services Manager
Fujitsu —Pune, Maharashtra
- Project management
- Travel
- Computer networking
5d
Sr IT Manager
MiniMed —Pune, Maharashtra
- Full-time
- Management
- Computer Science
- PMP
Cloud Services Delivery Manager
SAS —Pune, Maharashtra
- Weekend availability
- PMP
- Project management
- Presentation skills

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Major Incident Manager

Rockwell Automation -
Pune, Maharashtra

Apply Now

Job details

Full-time

Benefits

Paid time off

Qualifications

ITIL Certification
Incident management
UNIX
English
Windows
Bachelor's degree
Computer networking
Agile
Problem management
Leadership
Communication skills

Full job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Major Incident Manager

Pune-India

Rockwell seeks a proactive IT professional to lead a technical support team in resolving major IT incidents. Key duties include managing incident bridge calls, coordinating resources, ensuring service level agreements, and communicating with IT leadership and customers. The role also focuses on improving incident and root-cause analysis processes, collaborating with investigation and problem management teams to implement corrective actions. This position reports to the Team Lead (Reporting Manager) and follows a hybrid schedule in Pune , India.

You will Report to the Team Lead.

Your Responsibilities:

Lead and manage bridge calls to expedite incident resolution.
Provide regular status updates to IT leadership and customers regarding current IT issues and actions taken.
Work to reduce Mean Time to Detect (MTTD) and Mean Time To Resolve (MTTR), while increasing Mean Time Between Failures (MTBF).
Facilitate daily operations meetings to review major incidents, emergencies and scheduled changes, and activities influencing IT services.
Identify and implement opportunities to optimize incident and problem management for performance and cost efficiency.
Collaborate with IT Service Management (ITSM) teams to coordinate responses to Priority 1 and 2 incidents (P1/P2) and perform administrative tasks across various technological platforms.
Maintain disciplined ticketing practices for Incident, Change, and Problem Management.
Escalate major P1, P2, and P3 incidents as needed and coordinate with the CISO on security operations.
Partner with management to implement initiatives that drive process effectiveness and improve customer experience.
Participate in an on-call rotation with other Incident Managers to provide coverage during off-hours, weekends, or employee absences.
Perform additional duties assigned in support of IT Service Management and the Rockwell Virtual Integrated Command Center (VICC).

The Essentials - You Will Have:

ITIL Foundations V3 or V4 Certification.
Proven leadership abilities in managing cross-functional tasks, including working with vendors and managed service providers.
At least 3-5 years'equivalent experience managing IT incidents, changes, or problems within a global organization.
Proficient in analytical tools related to Incident, Change, and Problem Management.
Solid understanding of IT Operations and core systems.
Excellent verbal and written English communication skills.

The Preferred - You Might Also Have:

Bachelor's Degree or equivalent; minimum of 5 years and maximum 7 years' relevant experience in IT incident management.
Ability to approach incidents from diverse perspectives and collaborate with teams to determine appropriate interim and permanent solutions.
Working knowledge of networking, Windows and UNIX operating systems, servers, databases, application development, and identity access management.

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm

Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-SM1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Apply Now

Refine Your Search

it support manager jobs in maharashtra

Major Incident Manager

Assistant Manager IT

Lead Product Manager - Technical

Dy. Manager - IT Support

IT Team Lead

Manager IT

Country-Specific IT Manager

Mgr IT Support

IT Project Manager

Cyber Agile Delivery Manager - VOIS

Manager | IT Service Management | Mumbai | ServiceNow

Service Process Lead_Senior Incident Manager

Sr IT Manager - ERP and Functions

Sr. IT Project Delivery Manager

Manager - IT Support

Infrastructure Delivery Lead / Manager

Manager-D&IT GCC Governance and Operations

Network & Enterprise Cybersecurity Engineering and Architecture Services Manager

Sr IT Manager

Cloud Services Delivery Manager

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