Porur Chennai Tamil Nadu Customer service manager Jobs – 785 Open Jobs Today

Customer Support Manager/Team Lead
Wedtree eStore Private Limited —Guindy Industrial Estate, Chennai, Tamil Nadu
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health insurance
- Food provided
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2d
Director - Customer Success
Neurealm —Chennai, Tamil Nadu
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- Master's degree
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Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
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Assistant Manager - CRM
S&P Foundation Pvt Ltd —Chennai, Tamil Nadu
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Sr. HR Manager
ICARE —Chennai, Tamil Nadu
- ₹40,000 - ₹60,000 a month
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Customer Service Manager
International Workplace Group plc —Chennai, Tamil Nadu
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8d
Branch Operation Manager
Sri Krishna Sweets —Chennai, Tamil Nadu
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HR Recruiter
Gayathri & Associates —Virugambakkam, Chennai, Tamil Nadu
- ₹20,000 - ₹40,000 a month
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Center Manager
ScopeHR Services —Chennai, Tamil Nadu
- ₹30,000 - ₹45,000 a month
- Full-time
- Nursing
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8d
Customer Success Manager
Caprics Learning Lab —Kottivakkam, Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,20,000 a year
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Store Manager
Amadora Gourmet Ice Cream Private Limited —Chennai, Tamil Nadu
- ₹45,000 - ₹50,000 a month
- Full-time
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Front Office Manager
Shilton Dee Cee —T Nagar, Chennai, Tamil Nadu
- ₹35,000 - ₹40,000 a month
- Full-time
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- Supervising experience
- Commuter assistance
- Cell phone reimbursement
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1d
Training and Quality Manager
Datamark, Inc. —Chennai, Tamil Nadu
- ₹9,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Office
- Analysis skills
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Customer Support Executive – Freshers welcome
FreeElective —Chennai, Tamil Nadu
- Full-time
- English
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Contact Centre Team Leader
ITechEdge LLC —Sholinganallur, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Management
- Customer service
- English
- Work from home
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10d
Customer Success & Operations Manager - UK Voice
GNB Property —Chennai, Tamil Nadu
- ₹90,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Management
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- Food provided
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8d
Senior service manager
Alight —Chennai, Tamil Nadu
- Management
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12d
Head - Prayer Tower Operations
Jesus Calls —Chennai, Tamil Nadu
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Management
- Customer service
- Business development
- Health insurance
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10d
Relationship Manager
POCKETFUL FINTECH CAPITALS PVT LTD —Ambattur, Chennai, Tamil Nadu
- ₹16,000.00 - ₹68,260.10 a month
- Full-time
- Customer service
- Business development
- In-person
- Paid time off
- Cell phone reimbursement
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12d
Relationship Manager
Shriram —Chennai, Tamil Nadu
- ₹25,000 - ₹50,000 a month
- Full-time
- Customer service
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- In-person
- Health insurance
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Customer Support Manager/Team Lead

Wedtree eStore Private Limited
Guindy Industrial Estate, Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹35,000 - ₹50,000 a month
2 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Food provided

Qualifications

Microsoft Powerpoint
CRM software
Microsoft Excel
Telugu
Management
Customer retention
Customer service
Call centre
English
Microsoft Office
Tamil
Analysis skills
Customer support
Hindi
Leadership
Communication skills

Full job description

Job Description

Job Title

Customer Support Team Lead / Manager - In Bound – Voice & Non-Voice Operations

Experience Required: 4–7 Years

Location: Chennai Guindy

Employment Type: Full-Time | Permanent

Shift – Standard Monday to Saturday 10:00 AM to 7:00PM with Sunday Off

Candidate: Male or Female

Language: English/Tamil and others Language is Advantage

System: MS Office with Excellent Reporting skill with Excel and PPT (Expert Level)

Skill Set: Sales /Customer Support Driven Manager. Driving Sales Numbers

Role Overview

We are seeking a smart, energetic, and performance-driven Customer Support Team Lead / Call Center Manager to lead our customer service operations for a leading premium saree and ethnic wear e-commerce and retail business.

The role will be responsible for managing a team of approximately 8 customer support executives handling both Voice and Non-Voice channels, ensuring exceptional customer experience, service excellence, operational efficiency, and revenue contribution through customer engagement.

The ideal candidate should possess strong leadership capabilities, excellent communication skills, advanced reporting and analytical abilities, and hands-on experience in managing customer support operations across calls, emails, WhatsApp, social media, and online customer interactions.

This role requires an individual who can balance people management, customer satisfaction, operational excellence, and business growth while maintaining premium service standards.

Key Responsibilities

Team Leadership & People Management

Lead, coach, and manage a team of Customer Support Executives handling Voice and Non-Voice processes.
Monitor team productivity, attendance, schedule adherence, and overall performance.
Conduct daily huddles, feedback sessions, coaching discussions, and performance reviews.
Drive employee engagement, motivation, and a high-performance culture.
Identify training needs and ensure continuous skill development within the team.
Manage manpower planning, shift schedules, leave management, and workload allocation.

Customer Experience & Service Excellence

Ensure exceptional customer experience across all communication channels.
Manage and monitor customer interactions through:
Inbound Calls
Outbound Calls
Emails
WhatsApp
Instagram DMs
Facebook Messages
Website Queries
Customer Reviews
Handle customer escalations and ensure timely resolution.
Maintain service quality standards and customer communication etiquette.
Drive improvements in Customer Satisfaction (CSAT), response times, and resolution quality.
Ensure premium customers receive personalized and professional support.

Operational Management

Manage daily operations for Voice and Non-Voice customer support functions.
Ensure SLA adherence across all communication channels.
Monitor queue management, backlog clearance, and same-day response compliance.
Improve process efficiency and reduce customer effort.
Coordinate with stores, warehouse, logistics, e-commerce, and corporate teams for issue resolution.
Ensure accurate documentation and process compliance.

Reporting & MIS Management

Prepare and publish daily, weekly, and monthly operational reports.
Analyze customer support performance and identify improvement opportunities.
Monitor key operational metrics including:
Service Levels
Response Time
Resolution Time
CSAT
Productivity
Backlog
Quality Scores
Escalations
Repeat Contacts
Present actionable insights and recommendations to management.
Maintain dashboards and reporting trackers using Excel and customer support platforms.

Customer Retention & Business Support

Identify opportunities for customer retention and repeat purchases.
Support festive campaigns, promotional activities, and customer engagement initiatives.
Work closely with retail and e-commerce teams to improve customer journey and sales conversion.
Provide customer insights and recommendations that support business growth.
Act as the voice of the customer within the organization.

Quality & Continuous Improvement

Conduct regular quality audits of calls, emails, chats, and social media interactions.
Ensure adherence to SOPs, communication standards, and service guidelines.
Identify recurring customer concerns and drive corrective actions.
Implement best practices to improve customer experience and operational efficiency.

Qualifications & Skills

4–7 years of experience in Customer Support, Contact Center Operations, Customer Service, BPO, E-commerce Support, Retail Customer Care, or CRM Operations.
Minimum 1–2 years of experience in handling a team.
Strong exposure to both Voice and Non-Voice customer support processes.
Excellent communication skills in English and Tamil.
Knowledge of Hindi and Telugu will be a strong advantage.
Advanced proficiency in Microsoft Excel, reporting, and MIS preparation.
Strong analytical and problem-solving abilities.
Experience in SLA management, quality monitoring, and performance management.
Ability to manage escalations and difficult customer situations professionally.
Good understanding of customer journey, customer retention, and service excellence.
Familiarity with CRM systems, ticketing platforms, and omnichannel customer support tools.

Ideal Candidate Profile

We are looking for a young, energetic, and highly driven leader who combines operational excellence with customer-centric thinking.

The ideal candidate should be:

Strong in reporting, analytics, and Excel.
Highly organized and detail-oriented.
Customer-obsessed and solution-focused.
Proactive and responsive.
Strong in people management and coaching.
Comfortable working in a fast-paced retail and e-commerce environment.
Capable of handling pressure, escalations, and multiple priorities simultaneously.
Passionate about improving customer experience and operational performance.
Commercially aware with an understanding of how customer service contributes to business growth.

What We Offer

Opportunity to work with one of India's leading premium saree and ethnic wear brands.
Exposure to retail, e-commerce, and omnichannel customer experience operations.
Opportunity to lead and develop a growing customer support team.
Performance-driven work culture with growth opportunities.
Dynamic environment where customer experience directly influences business success.

Contact Number - 9025897995

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Provident Fund

Application Question(s):

Are you located in Chennai (Nearby Guindy Location)

Experience:

Customer support: 5 years (Required)

Work Location: In person

Quick apply

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