Rajasthan Head of customer experience Jobs – 111 Open Jobs Today

Head – CRM (Real Estate)
Vardhman Group —Jaipur, Rajasthan
- ₹2,00,000 - ₹5,00,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Management
- Commuter assistance
- Cell phone reimbursement
Quick apply
4d
Country Head USA
Eventrics Multi Tasking Solutions Pvt Ltd —Jaipur, Rajasthan
- ₹27,00,000 - ₹30,00,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
12d
Head of Customer Experiences
Thrillophilia —Jaipur, Rajasthan
- Full-time
TSP Vertical Head
VR Power Equipments Pvt.Ltd —Jaipur, Rajasthan
- ₹1,50,000 - ₹2,00,000 a year
- Full-time
- Team management
- Travel
- In-person
Quick apply
Branch Manager - Agency Sales - Bikaner
Aditya Birla Group —Rajasthan
- Marketing
12d
CRM Manager
WELMONT EDUVENTURES PRIVATE LIMITED —Jaipur, Rajasthan
- ₹25,000 - ₹30,000 a month
- Full-time
- Marketing
- Salesforce
- Master's degree
Quick apply
11d
Sales Head
VIRAT GROUP —Vaishali Nagar, Jaipur, Rajasthan
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
Hub Business Head
Ummeed Housing Finance —Hanumangarh, Rajasthan
- Up to ₹5,00,000 a year
11d
Business Strategy Manager
Saadaa —Jaipur, Rajasthan
- Microsoft Excel
Quick apply
12d
Business Unit Head
Tempsens —Udaipur, Rajasthan
- Full-time
- Business development
Sales Head
Sunshine Manpower Solution And Services —Udaipur, Rajasthan
- ₹2,25,000 - ₹3,50,000 a year
- Business development
Production Plant Head
Levon —Bhiwadi, Rajasthan
- ₹20,000 - ₹50,000 a month
- Full-time
- Project management
- Quality control
- In-person
Quick apply
2d
Sales Manager
StartupFlora —Jaipur, Rajasthan
- ₹30,000 - ₹60,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
1d
Center Head
Pachouli Wellness Clinic —Nirman Nagar, Jaipur, Rajasthan
- ₹50,000 - ₹60,000 a month
- Full-time
- CRM software
- Management
- Microsoft Office
- Flexible schedule
Quick apply
OPERATION OFFICER
SK Finance —Jaipur, Rajasthan
- Computer skills
- Typing
Sales Manager
ACOLYTE TECHNOLOGIES —Jaipur, Rajasthan
- ₹30,000 - ₹60,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
1d
Zonal Operations Head
Saaki Argus & Averil Consulting —Udaipur, Rajasthan
- Management
- Leadership
Quick apply
5d
Sales Head
Dream Plus Colonizers and developers —Jaipur, Rajasthan
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Marketing
- Master's degree
Quick apply
Regional Head - Sales
GCL —Jaipur, Rajasthan
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Analysis skills
- Team management
- Recruiting
Sales Head
Rizeworld Digital Marketing Private Limited —Alwar, Rajasthan
- ₹24,349.52 - ₹95,455.02 a month
- Full-time
- CRM software
- Marketing
- Customer service
Quick apply

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head of customer experience jobs near rajasthan

Head – CRM (Real Estate)

Vardhman Group -
Jaipur, Rajasthan

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Job details

Full-time
₹2,00,000 - ₹5,00,000 a month
4 days ago

Benefits

Provident Fund
Commuter assistance
Cell phone reimbursement

Qualifications

CRM software
Microsoft Excel
Management
Customer retention
Master's degree
Bachelor's degree
MBA
Leadership
Communication skills
Negotiation

Full job description

Job Summary

The Head – CRM will be responsible for managing the entire customer lifecycle from booking to possession and post-possession services. The role focuses on delivering exceptional customer experience, ensuring timely collections, handling customer queries and escalations, and coordinating with internal departments to maintain high customer satisfaction levels.

Key Responsibilities :
Customer Relationship Management

Oversee customer interactions from booking to possession and beyond.
Develop and implement customer engagement and retention strategies.
Ensure a seamless and positive customer experience throughout the project lifecycle.
Build strong relationships with customers and stakeholders.

Collections & Payment Management

Monitor customer payment schedules and ensure timely collections.
Coordinate with customers regarding payment dues and reminders.
Work closely with the Finance team to track collections and outstanding balances.
Drive collection targets and minimize overdue accounts.

Customer Service & Escalation Handling

Manage customer queries, complaints, and service requests efficiently.
Resolve escalated customer issues within defined timelines.
Ensure adherence to service standards and customer satisfaction benchmarks.
Conduct customer feedback and satisfaction surveys.

Possession & Handover Management

Plan and manage possession and handover processes.
Coordinate with Project, Legal, Finance, and Sales teams to ensure smooth possession.
Ensure all documentation and compliance requirements are completed before handover.

Team Leadership

Lead, mentor, and develop the CRM team.
Define KPIs and monitor team performance.
Conduct training programs to improve customer service standards.
Ensure proper allocation and monitoring of CRM activities.

Process Improvement & Reporting

Establish and improve CRM processes, SOPs, and service standards.
Maintain customer databases and records.
Generate MIS reports on collections, customer complaints, possession status, and customer satisfaction.
Present regular updates and performance reports to senior management.

Cross-Functional Coordination

Coordinate with Sales, Finance, Legal, Projects, and Facility Management teams.
Ensure timely resolution of customer concerns through effective interdepartmental coordination.
Support management in implementing customer-centric initiatives.

Skills Required

Strong customer relationship and stakeholder management skills.
Excellent communication and negotiation abilities.
Team leadership and people management skills.
Knowledge of real estate customer lifecycle management.
Strong problem-solving and conflict-resolution abilities.
Proficiency in CRM software, MS Excel, and MIS reporting.

Qualifications

Graduate in any discipline.
MBA or Postgraduate qualification preferred.

Preferred Experience

Experience in residential, commercial, or luxury real estate projects.
Proven track record in collections, possession management, and customer satisfaction.
Experience handling large customer portfolios and CRM teams.

Key Performance Indicators (KPIs)

Collection Efficiency
Customer Satisfaction Score (CSAT)
Complaint Resolution Time
Possession & Handover Timelines
Customer Retention & Referral Rates
Team Performance & Productivity

Key Competencies

Customer Centricity
Leadership & Team Management
Process Excellence
Communication & Negotiation
Conflict Resolution
Strategic Planning
Relationship Management

Pay: ₹200,000.00 - ₹500,000.00 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in rajasthan

Head – CRM (Real Estate)

Country Head USA

Head of Customer Experiences

TSP Vertical Head

Branch Manager - Agency Sales - Bikaner

CRM Manager

Sales Head

Hub Business Head

Business Strategy Manager

Business Unit Head

Sales Head

Production Plant Head

Sales Manager

Center Head

OPERATION OFFICER

Sales Manager

Zonal Operations Head

Sales Head

Regional Head - Sales

Sales Head

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