tamil nadu delivery analyst Jobs – 611 Open Jobs Today

Senior Business Systems Analyst ( ServiceNow)
Genesys —Tamil Nadu
- Online application
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- Communication skills
Lead Member of technical Staff
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Computer Science
- System design
- Java
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Software Engineering Lead - Full Stack Java and Angular
Optum —Chennai, Tamil Nadu
- Full-time
- Azure
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Research Analyst
ONDEZX GROUPS —Nagercoil, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Doctoral degree
- Research
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Quick apply
Business Analyst
Kumaran Systems —Siruseri, Chennai, Tamil Nadu
- Full-time
- Microsoft Word
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JDA Space Planning
Tata Consultancy Services —Chennai, Tamil Nadu
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FCS Senior Analyst
Barclays —Chennai, Tamil Nadu
- Administrative experience
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14d
Manager - Automation
Hapag-Lloyd AG —Chennai, Tamil Nadu
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Senior Deal Desk Analyst
Denodo —Chennai, Tamil Nadu
- Salesforce
- English
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Trainer - Web Developer
DON BOSCO Tech Society —Kanniyakumari, Tamil Nadu
- Up to ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
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- Health insurance
- Paid time off
Quick apply
Analyst - Consumer Support
Lennox International —Chennai, Tamil Nadu
- Full-time
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8d
Associate Delivery Head
Colruyt IT Consultancy India —Coimbatore, Tamil Nadu
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Risk Analyst
Bridge Edge Technology Private Limited —Coimbatore, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Business Analyst
Tata Consultancy Services —Chennai, Tamil Nadu
- Bachelor's degree
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Vice President - AML
Tata Consultancy Services —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
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Business Process Modeling Analyst
TransUnion —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
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9d
Research Analyst
CapeStart —Nagercoil, Tamil Nadu
- Microsoft Powerpoint
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Supply Chain Planning Analyst (X702)
Caterpillar —Tamil Nadu
- Full-time
- Research
- Project management
7d
PMO Analyst/ Consultant
Optimum Solutions —Chennai, Tamil Nadu
- Full-time
- Agile
- Budgeting
- Communication skills
Lead Business Analyst
Barclays —Chennai, Tamil Nadu
- Agile
- Banking
- Negotiation

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Senior Business Systems Analyst ( ServiceNow)

Genesys -
Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Knowledge management
ITIL Certification
ServiceNow
Agile
Business requirements
Requirements gathering
Communication skills

Full job description

locations

Virtual Office (Tamil Nadu)

time type

Full time

posted on

Posted 16 Days Ago

job requisition id

JR110098

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

Genesys is seeking a Senior Business Systems Analyst (BSA) with strong ServiceNow experience to support and enhance our enterprise ServiceNow platform. This role partners with business stakeholders, platform teams, and technical resources to design, configure, and optimize scalable ServiceNow solutions that improve service delivery, governance, and user experience. The BSA role translates business requirements into effective platform configurations while promoting standardization, automation, data integrity, and continuous improvement. At Genesys, we are transforming the customer experience landscape with empathy, innovation, and global impact. Joining Genesys means collaborating with global teams to build trusted platforms that power meaningful customer and employee experiences.

Working hours: 2 PM IST-11 PM IST

Key Responsibilities (Spread across several roles – so no one role will own all of this)

Lead onboarding of new teams, applications, and capabilities into the ServiceNow ITSM ecosystem, aligning workflows to enterprise standards and ITIL best practices
Partner with business stakeholders to shape enhancements, define success metrics, and translate outcomes into actionable user stories
Drive adoption and continuous improvement through KPI definition, dashboard development, and Performance Analytics reporting
Provide insight into ITSM maturity, service performance, and process compliance to support data-driven decision making
Support CMDB data integrity and CSDM alignment in partnership with platform stakeholders
Govern and optimize the knowledge management ecosystem across ServiceNow and integrated documentation platforms
Facilitate training and enablement to increase platform adoption and process consistency

Required Qualifications

3–6+ years of hands-on ServiceNow platform experience
Experience supporting multiple ServiceNow modules
Strong understanding of enterprise service management processes
Experience gathering requirements and translating them into platform solutions
Experience building reports and dashboards in ServiceNow
Strong stakeholder communication skills
Experience working in Agile environments

Preferred Qualifications (A “nice to have”, but not a disqualifier if not acquired)

ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist certifications
ITIL 4 Foundation certification
Familiarity with CSDM/CMDB and platform governance practices
Experience supporting integrations or automation initiatives

#LI-GR1
#LI-Remote

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Apply Now

Refine Your Search

delivery analyst jobs in tamil nadu

Senior Business Systems Analyst ( ServiceNow)

Lead Member of technical Staff

Software Engineering Lead - Full Stack Java and Angular

Research Analyst

Business Analyst

JDA Space Planning

FCS Senior Analyst

Manager - Automation

Senior Deal Desk Analyst

Trainer - Web Developer

Analyst - Consumer Support

Associate Delivery Head

Risk Analyst

Business Analyst

Vice President - AML

Business Process Modeling Analyst

Research Analyst

Supply Chain Planning Analyst (X702)

PMO Analyst/ Consultant

Lead Business Analyst

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