Uttar Pradesh Head of learning and development Jobs – 140 Open Jobs Today

Training Head
NBC ELITE —Noida, Uttar Pradesh
- ₹15,00,000 - ₹22,00,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
2d
Assistant Vice President & Zonal Head - Training
AxisMaxlife —Uttar Pradesh
- Sales
- Master's degree
- Business Administration
Deputy Manager - Training
AxisMaxlife —Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Head – Training (Schools / Teacher Development)
PM Publishers Private Limited —Noida, Uttar Pradesh
- ₹50,000 - ₹1,00,000 a month
- Full-time
- English
- Master's degree
- Education
Quick apply
HR HEAD ( COMMERCIAL VEHICLES : BUS AND TRUCKS)
crowning consulting —Varanasi, Uttar Pradesh
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- MSW
- Management
- Microsoft Office
- Health insurance
Quick apply
9d
HR Plant Head ( Greater Noida)
Radha Madhav Chits Pvt Ltd —Greater Noida, Uttar Pradesh
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Quick apply
Publishing Development Coordinator
Wiley —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Training Manager
MedoPlus Services Private Limited —Barabanki District, Uttar Pradesh
- ₹45,000 - ₹50,000 a month
- Full-time
- Nursing
- Customer service
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Centre Head
Petals Pre School —Maharishi Nagar, Noida, Uttar Pradesh
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Cell phone reimbursement
- Paid sick time
Quick apply
HR Head
Techhansa solutions Private Limited —Varanasi, Uttar Pradesh
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Master's degree
- Cell phone reimbursement
Quick apply
Learning & Development Specialist
Shyam Ji Group —Agra, Uttar Pradesh
- ₹10,000 - ₹40,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Flexible schedule
- Paid sick time
Quick apply
HEAD MISTRESS (PG TO CLASS 5TH)
King's Eden International School —Mau, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- Master's degree
- Education
- Budgeting
Quick apply
Project Supervisor- Poultry
Pardada Pardadi Educational Society —Anupshahr, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Cell phone reimbursement
Quick apply
HR Manager
Chayan Karo India Pvt. Ltd. —Lucknow, Uttar Pradesh
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply
Dean / HOD (Management)
Asian Education Group —Noida, Uttar Pradesh
- ₹15,00,000 - ₹30,00,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Budgeting
Quick apply
HR Head
Passionworkx —Noida, Uttar Pradesh
- ₹18,00,000 - ₹35,00,000 a year
- Full-time
- Master's degree
- Human resources
- Business Administration
Quick apply
2h
Director General
Shri Ram Group of Colleges, Muzaffarnagar —Muzaffarnagar, Uttar Pradesh
- ₹40,000 - ₹2,00,000 a month
- Full-time
- Business development
- In-person
- Leadership
- Cell phone reimbursement
Quick apply
HR Head
NBC ELITE —Noida, Uttar Pradesh
- ₹20,00,000 - ₹30,00,000 a year
- Full-time
- Management
- Master's degree
- Human resources
Quick apply
2d
Manager - ITS
Iris Software —Noida, Uttar Pradesh
- Microsoft Excel
- Computer Science
- Analysis skills
- Health insurance
Associate Peer Review Performance Manager
Wiley —Noida, Uttar Pradesh
- Full-time
- Research
- Microsoft Office
- Analysis skills

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Training Head

NBC ELITE
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹15,00,000 - ₹22,00,000 a year
2 days ago

Qualifications

Succession planning
Management
Customer service
Call centre
English
Microsoft Office
Master's degree
Bachelor's degree
Non-voice
Business Administration
LMS
Training & development
MBA
Communication skills
Instructional design

Full job description

Job Description – Training Head

Company: Ocube Services Private Limited

Job Title: Training Head

Department: Learning & Development

Reporting To: CEO

Job Location: Noida

Employment Type: Full-Time

Job Summary

Ocube Services Private Limited is looking for an experienced and dynamic Training Head to lead the Learning & Development function for our Contact Center operations. The ideal candidate should have extensive experience in the BPO/ITES or Contact Centre industry, including managing international voice and non-voice processes, with exceptional communication, leadership, and stakeholder management skills.

The Training Head will be responsible for designing and implementing training strategies, leading the training team, driving employee capability development, and ensuring operational excellence through continuous learning initiatives.

Key Responsibilities

Training Strategy & Leadership

Develop and implement the organization's Learning & Development strategy.
Lead, mentor, and manage the Process Trainer team.
Align training initiatives with business objectives and client requirements.
Drive a culture of continuous learning and performance improvement.

New Hire Training

Oversee induction and process training programs for new hires.
Ensure all new employees are certified before moving to operations.
Monitor training quality and effectiveness.

Learning & Development

Design and implement learning frameworks for employees across all levels.
Develop leadership development and career progression programs.
Create succession planning and capability-building initiatives.

Process & Product Training

Ensure timely rollout of process updates, SOP revisions, and client-specific training.
Collaborate with Operations and Quality teams to identify training needs.

Communication & Soft Skills

Develop communication, customer service, and behavioral training programs.
Enhance spoken English, business communication, and customer interaction skills for employees handling international clients.

Performance Improvement

Analyze quality reports, customer feedback, and performance metrics to identify skill gaps.
Develop action plans and coaching programs to improve employee performance.
Conduct Train-the-Trainer (TTT) sessions and coaching interventions.

Content Development

Oversee the creation and maintenance of training manuals, SOPs, presentations, assessments, and e-learning content.
Ensure all training materials remain updated and aligned with business needs.

Stakeholder Management

Partner with HR, Operations, Quality, Clients, and Senior Leadership to ensure training effectiveness.
Present training performance, KPIs, and improvement initiatives to management.

Training Analytics & MIS

Monitor training effectiveness through assessments, productivity, quality scores, and employee feedback.
Prepare monthly training dashboards and reports for leadership review.

Required Qualifications

MBA/PGDM or Graduate with relevant Training/Learning & Development certifications.
10–15 years of experience in the BPO/ITES or Contact Center industry.
Minimum 5 years of experience leading Training/L&D teams.
Mandatory experience handling international voice and/or non-voice processes.

Required Skills

Excellent verbal and written communication skills.
Outstanding command of spoken English.
Strong leadership and people management abilities.
Expertise in adult learning principles and instructional design.
Strong presentation and facilitation skills.
Excellent analytical and problem-solving capabilities.
Experience with Learning Management Systems (LMS), Microsoft Office, and training analytics.
Ability to work in a fast-paced, performance-driven environment.

Preferred Candidate Profile

Proven experience leading training functions for international BPO/contact center operations.
Experience managing multiple training batches and large teams.
Strong stakeholder management and client-facing experience.
Expertise in communication, behavioral, and leadership training.
Immediate joiners will be preferred.

Key Performance Indicators (KPIs)

New Hire Certification Rate
Training Effectiveness Score
Post-Training Productivity Improvement
Quality Score Improvement
Customer Satisfaction (CSAT) Improvement
Employee Learning Completion Rate
Refresher Training Compliance
Trainer Utilization
Training Cost Optimization
Stakeholder Satisfaction
Employee Retention After Training
Overall Training ROI

Preferred Industry Experience

BPO
Contact Center
ITES
International Voice Process
International Non-Voice Process
Customer Experience (CX)

Pay: ₹1,500,000.00 - ₹2,200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of learning and development jobs in uttar pradesh

Training Head

Assistant Vice President & Zonal Head - Training

Deputy Manager - Training

Head – Training (Schools / Teacher Development)

HR HEAD ( COMMERCIAL VEHICLES : BUS AND TRUCKS)

HR Plant Head ( Greater Noida)

Publishing Development Coordinator

Training Manager

Centre Head

HR Head

Learning & Development Specialist

HEAD MISTRESS (PG TO CLASS 5TH)

Project Supervisor- Poultry

HR Manager

Dean / HOD (Management)

HR Head

Director General

HR Head

Manager - ITS

Associate Peer Review Performance Manager

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