West Bengal Customer relationship manager Jobs – 365 Open Jobs Today

Sales Operation and CRM Manager
KKREA —Birpara, West Bengal
- ₹45,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Salesforce
- Master's degree
Quick apply
3d
Relationship Manager
gHRig People Solutions —Unknown, West Bengal
- ₹4,00,000 - ₹5,50,000 a year
- Full-time
Quick apply
Customer Experience Manager
Tyaani Jewellery LLP —Kolkata, West Bengal
- ₹7,00,000 - ₹9,50,000 a year
- Full-time
- Customer service
- Bachelor's degree
- In-person
Quick apply
12d
Relationship Manager
iServefinancial —Kolkata, West Bengal
- ₹1,80,000 - ₹3,00,000 a year
Customer Relationship Manager
SHRI SIRISHA AUTO PVT. LTD. —Dhulagari, West Bengal
- ₹12,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
12h
Customer Relationship Manager
Peerless securities Ltd —Durgapur, West Bengal
- Full-time
- Customer service
- Business development
- In-person
Quick apply
1d
Area Collection Manager - Digital Flows - Kolkata
Aditya Birla Group —West Bengal
- Management
Sales Manager
JANKI NOVACON PVT LTD —Shiliguri, West Bengal
- ₹20,000 - ₹35,000 a month
- Full-time
- Civil engineering
- English
- Master's degree
- Paid sick time
Quick apply
Sales Officer - Nestle Professional
Nestlé —Kolkata, West Bengal
- Full-time
- Project management
- Negotiation
2d
Business Development Manager (BDM)
Praxiom Solutions —Kolkata, West Bengal
- ₹20,000 - ₹50,000 a month
- Full-time
- Sales
- Business development
- Project management
- Paid time off
- Cell phone reimbursement
Quick apply
1d
Branch Manager – (Opening – 1)
FEI Cargo —Kolkata, West Bengal
- ₹8,00,000 - ₹10,00,000 a year
- English
- Bachelor's degree
- Communication skills
Customer Success Manager | Commerce India
Fynd —Kolkata, West Bengal
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Solar Sales Manager
Environment Conservation Society (Switch ON Foundation) —Jalpaiguri, West Bengal
- ₹45,000 - ₹50,000 a month
- Full-time
- Sales
- English
- Finance
- Paid time off
Quick apply
1d
" Relationship Manager"
BHARTI AXA LIFE INSURANCE COMPANY LMTED —Elliot Road, Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
- Health insurance
- Life insurance
Quick apply
Relationship Manager - Direct HNI
Aditya Birla Group —West Bengal
- Management
Bill to Cash Operations Associate
BT Group —Kolkata, West Bengal
11h
ABHFL- Regional Credit Manager - Retail - Kolkata
Aditya Birla Group —West Bengal
Customer Relationship Manager (CRM)
Mahabir Danwar Jewellers Pvt Ltd —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Full-time
- English
- Master's degree
- Administrative experience
- Health insurance
- Food provided
Quick apply
13d
Relationship Manager
Bharat Kumar & Co. Pvt. Ltd. —Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Customer service
- Business development
- In-person
Quick apply
Territory Sales Manager / Sales Trainee
Pan Seeds —West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree

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Sales Operation and CRM Manager

KKREA
Birpara, West Bengal

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Job details

Permanent | Full-time
₹45,000 - ₹60,000 a month
3 days ago

Qualifications

Microsoft Excel
Business intelligence
Salesforce
Business analysis
Master's degree
Sales
Bachelor's degree
Customer relationship management
Data entry
Business Administration
MBA
Communication skills

Full job description

Job Summary:

Job Title: Sales Operations & CRM Manager
Company: Sangam Prefab Concrete Products Pvt. Ltd.
Location: Ethelbari, North Bengal, West Bengal
Reporting To: Managing Director

Job Overview:

We are looking for an experienced Sales Operations & CRM Manager who can establish complete visibility, accountability, and control over our sales pipeline. This role will be responsible for ensuring that every inquiry received by the organization is systematically tracked, assigned, followed up, updated, and closed with a documented outcome.

The ideal candidate will serve as the operational backbone of the sales department, driving CRM adoption, sales process discipline, reporting accuracy, and lead management effectiveness.

Key ResponsibilitiesLead Management & Sales Process Monitoring:

Monitor and manage all incoming inquiries from various channels.
Assign leads to the appropriate sales executives and track ownership.
Ensure timely preparation and submission of quotations.
Monitor follow-up activities and sales progress.
Track inquiries from lead generation to order closure.
Ensure no opportunity remains unattended or without a defined status.

CRM Administration & Data Management:

Implement, maintain, and optimize CRM systems such as Zoho CRM, HubSpot, Salesforce, or similar platforms.
Ensure 100% lead and customer data entry within the CRM.
Maintain accurate records of customers, projects, quotations, and interactions.
Develop dashboards and performance tracking reports.
Drive CRM usage compliance across the sales team.

Sales Team Coordination:

Collect daily activity updates from sales executives.
Verify lead status, customer interactions, and follow-up actions.
Monitor pending quotations and unresolved opportunities.
Coordinate with internal departments to support sales activities.
Escalate delays, bottlenecks, and compliance issues when required.

Reporting & Business Analytics:

Prepare and present comprehensive reports including:

Daily Reports

New inquiries received
Quotations submitted
Orders received
Critical follow-ups pending
Key action items

Weekly Reports

Lead conversion analysis
Sales executive performance review
Follow-up compliance tracking
Lost opportunity assessment

Monthly Reports

Sales pipeline forecast
Lead source effectiveness analysis
Inquiry-to-order conversion ratio
Lost business analysis
Team productivity dashboard
Revenue forecasting support

Sales Process Improvement

Design and implement sales tracking systems.
Standardize lead management workflows.
Improve reporting accuracy and data integrity.
Identify process gaps and recommend corrective actions.
Establish accountability measures throughout the sales cycle.

Mandatory Lead Status Management:

All inquiries and opportunities must be categorized and updated under defined stages:

New Lead
Contact Established
Quotation Sent
Follow-up Pending
Negotiation Stage
Order Received
Lost to Competitor
Price Issue
Technical Issue
Payment Concern
Client Postponed
Not Interested
On Hold

The objective is to ensure complete visibility and accountability throughout the sales process.

Educational Qualification:

MBA in Marketing, Sales, Operations, Business Management, or a related discipline preferred.
Bachelor's Degree in Business Administration, Commerce, Management, or equivalent.
Certification or hands-on expertise in CRM platforms will be an added advantage.

Experience Requirements:

Minimum 5–10 years of experience in:
Sales Operations
CRM Management
Sales Coordination
Business Operations
Customer Relationship Management

Preferred Industry Background:

Building Materials
Construction Materials
Precast Concrete Industry
Ready-Mix Concrete (RMC)
Manufacturing Sector
Infrastructure & Industrial Projects

Required Skills & Competencies:

✔ CRM Management (Zoho CRM, HubSpot, Salesforce, or equivalent)
✔ Advanced Microsoft Excel and Reporting Skills
✔ Dashboard Creation and Data Analysis
✔ Sales Pipeline Management
✔ Process Development and Implementation
✔ Strong Follow-up and Coordination Skills
✔ Team Accountability Management
✔ Excellent Communication and Interpersonal Skills
✔ Analytical and Problem-Solving Ability
✔ Attention to Detail and Reporting Accuracy

What We Are Looking For:

We are looking for a professional who can:

✅ Build and manage sales systems and processes
✅ Ensure every inquiry is tracked and acted upon
✅ Drive CRM discipline across the organization
✅ Create complete visibility of the sales pipeline
✅ Improve reporting accuracy and business intelligence
✅ Hold teams accountable for follow-ups and updates
✅ Ensure every opportunity has a documented outcome

Key Performance Indicators (KPIs):

100% Inquiry Entry into CRM
100% Lead Ownership Assignment
100% Lead Status Updates
Zero Unattended Inquiries
CRM Usage Compliance
Follow-up Compliance Rate
Lost Opportunity Documentation Rate
Reporting Accuracy & Timeliness
Pipeline Forecast Accuracy

Compensation & Benefits:

Salary: Best in Industry (Based on Experience, Capability, and Track Record)

Performance-based incentives may be offered to exceptional candidates.

Interested candidates may share their updated resume with current and expected CTC details.

About Us:

Sangam Prefab Concrete Products Pvt. Ltd. is a leading manufacturer of precast concrete products serving Railways, Infrastructure Companies, Government Departments, Oil & Gas Sector, Contractors, and Private Developers across Eastern India.

With a growing customer base and expanding operations, we are seeking a highly organized and process-driven professional to strengthen our sales operations and CRM management functions.

Pay: ₹45,000.00 - ₹60,000.00 per month

Application Question(s):

What is your total work experience?
How many years of experience do you have in Sales Operations or CRM Management?
What CRM softwares have you used?
What is your highest educational qualification?
Are you willing to relocate to Ethelbari, West Bengal?
What is your current CTC?
What is your expected CTC?
What is your notice period?

Work Location: In person

Quick apply

Refine Your Search

customer relationship manager jobs in west bengal

Sales Operation and CRM Manager

Relationship Manager

Customer Experience Manager

Relationship Manager

Customer Relationship Manager

Customer Relationship Manager

Area Collection Manager - Digital Flows - Kolkata

Sales Manager

Sales Officer - Nestle Professional

Business Development Manager (BDM)

Branch Manager – (Opening – 1)

Customer Success Manager | Commerce India

Solar Sales Manager

" Relationship Manager"

Relationship Manager - Direct HNI

Bill to Cash Operations Associate

ABHFL- Regional Credit Manager - Retail - Kolkata

Customer Relationship Manager (CRM)

Relationship Manager

Territory Sales Manager / Sales Trainee

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