Haryana Ticket manager Jobs – 89 Open Jobs Today

PLM Incident Manager
Siemens Energy —Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- Engineering
- Windows
- Flexible schedule
Service Desk Analyst (Contract)
JAMY INTERACTIVE INC —Gurugram, Haryana
- ₹24,35,740.90 - ₹32,38,009.96 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- 12th Pass
- Work from home
Quick apply
10d
Ticketing Manager
Raghav IT Solution Services OPC Pvt. Ltd —Gurgaon H.O, Gurugram, Haryana
- ₹40,401.36 - ₹68,756.77 a month
- Weekend availability
- Microsoft Excel
- Inventory management
- SQL
- Paid time off
- Cell phone reimbursement
Quick apply
12d
Junior Product Manager
Turning Cloud Solutions —Gurugram, Haryana
- ₹50,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- APIs
- Flexible schedule
Quick apply
Associate Product Manager
Moretasks Business Solution Limited —Gurugram, Haryana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Databases
- Product management
- Software development
- Health insurance
- Food provided
Quick apply
4d
CRM Manager
trehan home developers —Gurugram, Haryana
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Duty Manager/Supervisor
PVR INOX PVT LTD —Badshahpur, Haryana
- ₹28,000 - ₹35,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Assistant Support & Service Manager
Thinvent Technologies Pvt Ltd —Gurugram, Haryana
- ₹3,10,000 - ₹4,20,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Cell phone reimbursement
Quick apply
Associate Operations Manager
ApplyBoard —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
11d
Customer Support Manager
Glovista Wellness —Gurugram, Haryana
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- Analysis skills
- Team management
Quick apply
Sr. Customer Success Manager
Ginni Systems Ltd. —Gurugram, Haryana
- CRM software
- ERP systems
- Analysis skills
- Health insurance
Quick apply
Operations Backend Manager
AltF CoWorking —Gurgaon Kty., Gurugram, Haryana
- ₹9,00,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Plumbing
Sales Manager
Karma Lakelands —Gurugram, Haryana
- ₹50,000 - ₹60,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
- Health insurance
- Flexible schedule
Quick apply
Event Manager
LIVXS —Gurugram, Haryana
- ₹15,000 - ₹40,000 a month
- Marketing
- Customer service
- Bachelor's degree
Quick apply
Sales Manager – Luxury Real Estate Sales
SeedWill Consulting —Gurugram, Haryana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Sales
- Travel
- In-person
Quick apply
Jewellery Store Manager
Jewelglam —DLF Ph-III, Gurugram, Haryana
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
9d
Technical Support Manager/ Senior Manager
Stellar Data Recovery —Gurugram, Haryana
- Night shift
- Computer Science
- Software troubleshooting
- Master's degree
- Commuter assistance
- Health insurance
Application & Technical Support Analyst
SGGG INDIA PRIVATE LIMITED —Panchkula, Haryana
- ₹5,00,000 - ₹6,50,000 a year
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Manager, Global Software Asset Management - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Bachelor's degree
- Leadership
- Communication skills
India Payroll – Senior Manager
Ascent HR —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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PLM Incident Manager

Siemens Energy -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

Computer Science
Incident management
Engineering
IT service management
Windows
Bachelor's degree
ITIL
ServiceNow
Agile
Problem management
Linux
Application support
Computer Applications
Communication skills
Product lifecycle management

Full job description

A Snapshot of Your Day

You start your day reviewing critical and business‑impacting incidents in our global Teamcenter PLM environment, with a strong focus on application‑level issues in the Active Workspace client. As a Teamcenter application expert, you analyze user‑reported problems, logs, and system behavior, steer and track an external Application Managed Service (AMS) team, and coordinate closely with internal platform and development teams. You drive structured problem solving, ensure transparent communication, and actively contribute to stabilizing and improving the Teamcenter user experience worldwide.

How You’ll Make an Impact

Own and manage Teamcenter‑related incidents end‑to‑end, with a strong focus on application‑level incident and problem solving, aligned with ITIL / ITSM practices
Act as an application expert (Level 3) for complex Teamcenter issues, with particular emphasis on Active Workspace (AWC) user, functional, and usability incidents
Analyze and resolve incidents by reproducing issues, reviewing logs and traces, and identifying application‑level root causes
Steer and track an external Application Managed Service (AMS) team, ensuring clear task ownership, prioritization, progress tracking, and SLA adherence
Coordinate resolution across external AMS providers, internal platform/operations teams, development teams, and business stakeholders
Lead major incidents when required, including bridge calls, service restoration, stakeholder communication, and structured follow‑up until closure
Run regular governance and alignment meetings with the Application Managed Service team to review incident trends, recurring application issues, open defects, workarounds, and fix or release status
Drive root cause analysis and identify problem candidates for recurring Teamcenter incidents.
Ensure high‑quality ticket documentation, correct categorization, and timely updates in ServiceNow or a comparable ITSM tool
Maintain and contribute to knowledge base articles, known error records, and standard workarounds to improve first‑time fix rates at L1/L2
Provide expert guidance to users on Teamcenter and Active Workspace usage, processes, and best practices to improve user experience and reduce repeat incidents
Support service stability through proactive analysis, monitoring insights, and continuous operational improvement proposals

What You Bring

Bachelor’s degree in Engineering, Computer Science, Computer Applications, or a comparable field
5–8 years of strong hands‑on experience in Teamcenter PLM operations or application support, including production environments
Proven expertise at application level in the Teamcenter environment, with deep experience in Active Workspace (AWC) incident and problem solving
Demonstrated experience in an Incident Manager role or a comparable ITSM function
Strong understanding of ITIL / Incident Management processes, including prioritization, stakeholder communication, and post‑incident reviews
Proven experience steering and collaborating with external Application Managed Service (AMS) providers, including performance tracking and operational governance
Hands‑on experience with ServiceNow or a comparable ITSM tool for incident lifecycle management, reporting, and SLA monitoring
Solid troubleshooting skills in Teamcenter clients (AWC, RAC), including log and trace analysis and issue reproduction
Working knowledge of Teamcenter ecosystem components (e.g., FMS, Dispatcher, Pool Manager) to effectively coordinate with platform and development teams
Basic knowledge of Windows and Linux environments relevant for operational support
Clear, structured verbal and written communication skills, with experience working across international and cross‑functional teams
Exposure to Agile or DevOps ways of working is an advantage

Good to Know

Experience in structured ITSM or AMS environments with defined L1/L2/L3 support models
Exposure to problem management, defect tracking, and release coordination with development teams
Experience creating dashboards, KPIs, or reports in ServiceNow or similar tools

About the Team

You will join a global PLM operations team responsible for the stability, reliability, and continuous improvement of Siemens Energy’s Teamcenter landscape. The team works closely with business users, development units, and external Application Managed Service (AMS) partners and relies on strong application‑level expertise to ensure a stable and efficient Active Workspace user experience worldwide.

Your Opportunities for Personal Growth

Work in a global, diverse team with exposure to international PLM operations and complex enterprise environments
Strengthen and expand your expertise as a Teamcenter and Active Workspace application specialist
Develop leadership and governance skills by driving incident and problem management for a business‑critical PLM platform
Gain experience in enterprise‑scale IT service management, problem management, analytics, and continuous improvement initiatives

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

"Let’s make tomorrow different today" is our genuine dedication at Siemens Energy to all customers and employees on the way to a balanced future.

Our Commitment to Diversity

Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Regards

We offer options to work flexibly, especially after successful onboarding – whether it be working remotely, flexible working hours or a combination of both
Working with a distributed team
Opportunities to work on and lead a variety of innovative projects
Supportive work culture

https://jobs.siemens-energy.com/jobs

Apply Now

Refine Your Search

ticket manager jobs in haryana

PLM Incident Manager

Service Desk Analyst (Contract)

Ticketing Manager

Junior Product Manager

Associate Product Manager

CRM Manager

Duty Manager/Supervisor

Assistant Support & Service Manager

Associate Operations Manager

Customer Support Manager

Sr. Customer Success Manager

Operations Backend Manager

Sales Manager

Event Manager

Sales Manager – Luxury Real Estate Sales

Jewellery Store Manager

Technical Support Manager/ Senior Manager

Application & Technical Support Analyst

Manager, Global Software Asset Management - Global Capability Center

India Payroll – Senior Manager

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Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo

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