Bengaluru Karnataka Ibm technical support Jobs – 273 Open Jobs Today

L1 / L2 Support Engineer - Middleware Platform
hirezy.ai —Bengaluru, Karnataka
- From ₹5,00,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Java
Quick apply
14d
Global Service Desk
UST —Bengaluru, Karnataka
- Azure
- Computer Science
- Customer service
SOC/SIEM Experts
Infosys Limited —Bengaluru, Karnataka
14d
Technical Support Specialist - ( Identity and Access Management)
OpenText —Bengaluru, Karnataka
- Azure
- Oracle
- AWS
1d
Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- SQL
- Analysis skills
- Communication skills
14d
IBM TRIRIGA Technical / Functional Developer
Attain —Bengaluru, Karnataka
- Full-time
- Remote
- Oracle
- ERP systems
- SQL
Quick apply
Help Desk - L3 (ILD Support)
Circana India —Bengaluru, Karnataka
- Hybrid work
- Oracle
- Software troubleshooting
- Windows
Quick apply
1d
Rulebook Testing Lead
Konnect Apt —Bengaluru, Karnataka
- Up to ₹40,00,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- DevOps
- Health insurance
- Paid time off
Quick apply
Application Support Engineer
Siemens —Bengaluru, Karnataka
- Full-time
- Computer Science
- CAD
- Bachelor's degree
4d
Senior ZOS (Operating System for IBM Z Mainframe) Technician
CGI —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- DevOps
- Analysis skills
- Paid time off
Quick apply
2d
Testing-PMO-Campus
EY —Bengaluru, Karnataka
- Oracle
- Computer Science
- Java
S&P AI – Senior Consultant, Technical Transformation
Deloitte —Bengaluru, Karnataka
- Azure
- Computer Science
- Salesforce
10d
Associate Engineer DB2 DBA
JCPenney —Bengaluru, Karnataka
- SQL
- Analysis skills
- Bachelor's degree
L2 Support - AVP
Delta Capita —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Java
Quick apply
3d
Help Desk - L3 (ILD Support)
Circana —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- Windows
1d
Qradar Platform Support
SISA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
L2 Support - Associate
Delta Capita —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Java
Quick apply
3d
Infrastructure Engineering Analyst – IBM i Engineer
The Cigna Group —Bengaluru, Karnataka
- Full-time
- English
- Java
- SQL
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Analysis skills
2d
Senior Customer Information Control System (CICS) Technician
CGI —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- DevOps
- Analysis skills
- Paid time off
Quick apply
2d

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L1 / L2 Support Engineer - Middleware Platform

hirezy.ai
Bengaluru, Karnataka

Quick apply

Job details

Full-time
From ₹5,00,000 a year
14 days ago

Qualifications

Jira
BCS
TCP
Oracle
Node.js
Computer Science
Incident management
Kubernetes
XML
BMC Remedy
WebSphere
UNIX
Weblogic
Java
SoC
Docker
Bachelor's degree
SSL
Splunk
APIs
ServiceNow
IP networking
Problem management
Linux
JSON
Kafka
Application support
JDBC
TCP/IP
Middleware
HTTPS
Log analysis
JMS
ZooKeeper
Information Technology

Full job description

L1 / L2 Support Engineer - Middleware Platform

POSITION SUMMARY

The L1/L2 Middleware Support Engineer is a front-line operations role responsible for

monitoring, triaging, and resolving incidents across a complex enterprise middleware

ecosystem on a 24×7×365 basis. The engineer ensures service availability and performance

continuity for IBM WebSphere Application Server, IBM MQ, IBM API Connect, IBM

DataPower Gateway, IBM Event Streams, Oracle WebLogic, Oracle Service Bus, and

containerized middleware workloads running on OpenShift.

Willingness to work in Shifts (24/7 rotations).

Mode: Hybrid

KEY RESPONSIBILITIES

Incident Management & Monitoring

Monitor middleware platform health via APM/ITSM tools (DataDog, Dynatrace, Splunk,

IBM Tivoli, or equivalent)

Acknowledge, triage, and classify incidents per SLA priorities (P1–P4)
Perform first-level troubleshooting and apply known fixes using runbooks and

knowledge base articles

Escalate unresolved incidents to L3 architects with complete diagnostic artifacts (logs,

thread dumps, heap dumps, MQ channel states)

Execute scheduled maintenance tasks: restarts, deployments, patching activities under

change management windows

IBM WebSphere Application Server (WAS)

Monitor JVM health, thread pools, JDBC connections, and transaction timeouts
Restart application servers, node agents, and deployment managers as per escalation

procedures

Deploy EAR/WAR application artifacts via Integrated Solutions Console (ISC) or

wsadmin scripting

Collect JVM heap dumps, thread dumps using javacore/heapcore diagnostics and IBM

Support Assistant

Review SystemOut.log, SystemErr.log, and FFDCs for error pattern identification

IBM MQ

Monitor queue depths, channel status, listener availability, and dead-letter queues

(DLQ)

Restart stopped channels; clear inhibited queues under approved procedures
Use MQ Explorer, runmqsc, and dspmq commands for diagnostics
Purge DLQ messages and replay messages using approved tools per change control
Monitor MQ cluster health and report replication/synchronization anomalies

IBM API Connect & DataPower

Monitor API gateway health, API call volumes, error rates, and latency dashboards
Identify and escalate API policy failures, backend connectivity issues, and TLS

certificate warnings

Perform DataPower service restarts and domain health checks using the XML

Management Interface or WebGUI

Review DataPower probe logs and troubleshoot XML/JSON transformation errors

IBM Event Streams (Kafka)

Monitor broker health, consumer group lag, topic partition status, and replication

factors

Identify stalled consumers and dead consumers; escalate with lag metrics
Restart Kafka brokers/ZooKeeper nodes per runbook under change management

Oracle WebLogic & Service Bus

Monitor WebLogic Administration Console for server state, JDBC pool utilization, and

JMS queue depths

Restart Managed Servers and Node Managers per escalation procedures
Monitor Oracle Service Bus (OSB) proxy services, business services, and alert rules
Review server logs, garbage collection logs, and JVM diagnostics via WLST or

console

OpenShift / Container Operations

Monitor pod health, deployment rollout status, and resource utilization (CPU/Memory)

using OCP console or kubectl/oc CLI

Restart failing pods; report CrashLoopBackOff, ImagePullBackOff, and OOMKilled

events to L3

Collect pod logs and events using oc logs and oc describe for escalation
Support containerized middleware (WAS Liberty, MQ on OpenShift, DataPower

Gateway operator) day-2 operations

Process & Documentation

Maintain shift handover logs and incident status updates in ITSM tools (ServiceNow,

Jira, Remedy)

Create and update runbooks, knowledge base articles, and post-incident reports for

recurring issues

Participate in daily stand-ups, shift briefings, and weekly service review calls
Adhere to ITIL-based incident, change, and problem management processes

REQUIRED QUALIFICATIONS

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or equivalent

technical discipline (or equivalent work experience)

3–5 years of experience in middleware or application support roles with hands-on

middleware administration and incident management experience

Experience operating in a 24×7 NOC, SOC, or managed services environment

preferred

Technical Skills

Proficiency with at least 2 of the core technologies: IBM WAS, IBM MQ, IBM API

Connect, IBM DataPower, IBM Event Streams, Oracle WebLogic, Oracle Service Bus

Basic Linux/Unix command-line proficiency (file system navigation, log analysis,

process management)

Familiarity with containerization concepts (Docker, Kubernetes/OpenShift)
Understanding of TCP/IP networking, SSL/TLS, HTTP/HTTPS protocols relevant to

middleware

Experience with ITSM tooling: ServiceNow, BMC Remedy, or Jira Service

Management

Ability to read and interpret Java stack traces, thread dumps, and application logs

PREFERRED CERTIFICATIONS

IBM Certified System Administrator – WebSphere Application Server
IBM Certified MQ Administrator
Oracle WebLogic Server 12c Administration
Red Hat Certified OpenShift Administrator (EX280) or equivalent
ITIL 4 Foundation
IBM Cloud Pak for Integration training/certification

Pay: From ₹500,000.00 per year

Work Location: Hybrid remote in Bengaluru, Karnataka

Quick apply

Refine Your Search

ibm technical support jobs in bengaluru karnataka

L1 / L2 Support Engineer - Middleware Platform

Global Service Desk

SOC/SIEM Experts

Technical Support Specialist - ( Identity and Access Management)

Infra Tech Support Practitioner

IBM TRIRIGA Technical / Functional Developer

Help Desk - L3 (ILD Support)

Rulebook Testing Lead

Application Support Engineer

Senior ZOS (Operating System for IBM Z Mainframe) Technician

Testing-PMO-Campus

S&P AI – Senior Consultant, Technical Transformation

Associate Engineer DB2 DBA

L2 Support - AVP

Help Desk - L3 (ILD Support)

Qradar Platform Support

L2 Support - Associate

Infrastructure Engineering Analyst – IBM i Engineer

Application Support Engineer

Senior Customer Information Control System (CICS) Technician

I want to receive the latest job alerts for ibm technical support in bengaluru karnataka

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