Haryana Ticket manager Jobs – 86 Open Jobs Today

Service Desk Analyst (Contract)
JAMY INTERACTIVE INC —Gurugram, Haryana
- ₹24,35,740.90 - ₹32,38,009.96 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- 12th Pass
- Work from home
Quick apply
13d
PLM Incident Manager
Siemens Energy —Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- Engineering
- Windows
- Flexible schedule
Ticketing Manager
Raghav IT Solution Services OPC Pvt. Ltd —Gurgaon H.O, Gurugram, Haryana
- ₹40,401.36 - ₹68,756.77 a month
- Weekend availability
- Microsoft Excel
- Inventory management
- SQL
- Paid time off
- Cell phone reimbursement
Quick apply
CRM Manager
trehan home developers —Gurugram, Haryana
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Junior Product Manager
Turning Cloud Solutions —Gurugram, Haryana
- ₹50,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- APIs
- Flexible schedule
Quick apply
Associate Product Manager
Moretasks Business Solution Limited —Gurugram, Haryana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Databases
- Product management
- Software development
- Health insurance
- Food provided
Quick apply
7d
Duty Manager/Supervisor
PVR INOX PVT LTD —Badshahpur, Haryana
- ₹28,000 - ₹35,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Associate Operations Manager
ApplyBoard —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
14d
Assistant Support & Service Manager
Thinvent Technologies Pvt Ltd —Gurugram, Haryana
- ₹3,10,000 - ₹4,20,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Cell phone reimbursement
Quick apply
Customer Support Manager
Glovista Wellness —Gurugram, Haryana
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- Analysis skills
- Team management
Quick apply
Jewellery Store Manager
Jewelglam —DLF Ph-III, Gurugram, Haryana
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
12d
Sr. Customer Success Manager
Ginni Systems Ltd. —Gurugram, Haryana
- CRM software
- ERP systems
- Analysis skills
- Health insurance
Quick apply
Operations Backend Manager
AltF CoWorking —Gurgaon Kty., Gurugram, Haryana
- ₹9,00,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Plumbing
Sales Manager
Karma Lakelands —Gurugram, Haryana
- ₹50,000 - ₹60,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
- Health insurance
- Flexible schedule
Quick apply
Technical Support Manager/ Senior Manager
Stellar Data Recovery —Gurugram, Haryana
- Night shift
- Computer Science
- Software troubleshooting
- Master's degree
- Commuter assistance
- Health insurance
Manager, Global Software Asset Management - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Bachelor's degree
- Leadership
- Communication skills
Sales Manager – Luxury Real Estate Sales
SeedWill Consulting —Gurugram, Haryana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Sales
- Travel
- In-person
Quick apply
India Payroll – Senior Manager
Ascent HR —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Application & Technical Support Analyst
SGGG INDIA PRIVATE LIMITED —Panchkula, Haryana
- ₹5,00,000 - ₹6,50,000 a year
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Senior Finance Manager
Aspire Lifestyles —Gurugram, Haryana
- English
- Finance
- Master's degree

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Service Desk Analyst (Contract)

JAMY INTERACTIVE INC
Gurugram, Haryana

Quick apply

Job details

Full-time
₹24,35,740.90 - ₹32,38,009.96 a year
13 days ago

Benefits

Work from home

Qualifications

English
Microsoft Office
12th Pass
ServiceNow
10th Pass

Full job description

Responsibilities:

Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure
Perform diagnostics of tickets and their status by client and other criteria
Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources
Provide customer-focused 1st line support as part of a team aiming to resolve as issues at first point of contact.
Provide ticket analysis, reporting and follow up based on Service Level Agreements (ticket response and resolution times)
Preparing Customer Reports in line with agreed formats;
Collation of internal KPI metrics in line with agreed formats
Support the Service Delivery Manager and/or PMO in the execution of his/her tasks;
In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery.

Qualifications

Prior Service Desk Experience – You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting;
Command authority naturally - You don’t need borrowed power to enlist the help of others – you just know how to do it - you are optimistic and are viewed in a favourable light and are valued by the organisations you work for;
Possess quick shifting abilities, knowing what to note and what to ignore - The latter is more important since there’s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
Set, observe, and re-evaluate priorities frequently - You focus and prioritise by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input;
Ask good questions and listen to stakeholders - Great analysts/administrators don’t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
Do not use information as a weapon or a means of control - You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they’ll do with it.
You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat):
Possess expertise in service desk management – You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that operates in, the tools we operate and the approaches we deploy that gives you a natural authority and solid strategic insight;
Exercise independent and fair consensus-building skills when conflict arises - But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole;
Cultivate and rely on extensive informal networks inside and outside to solve problems that arise - You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them);

Pay: ₹2,435,740.90 - ₹3,238,009.96 per year

Benefits:

Work from home

Application Question(s):

What is your current salary and your expected salary ?

Experience:

ServiceNow: 1 year (Preferred)
Kimble: 1 year (Preferred)
Service Desk: 10 years (Preferred)

Work Location: Hybrid remote in Gurugram, Haryana

Quick apply

Refine Your Search

ticket manager jobs in haryana

Service Desk Analyst (Contract)

PLM Incident Manager

Ticketing Manager

CRM Manager

Junior Product Manager

Associate Product Manager

Duty Manager/Supervisor

Associate Operations Manager

Assistant Support & Service Manager

Customer Support Manager

Jewellery Store Manager

Sr. Customer Success Manager

Operations Backend Manager

Sales Manager

Technical Support Manager/ Senior Manager

Manager, Global Software Asset Management - Global Capability Center

Sales Manager – Luxury Real Estate Sales

India Payroll – Senior Manager

Application & Technical Support Analyst

Senior Finance Manager

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