Up Customer support representative Jobs – 89 Open Jobs Today

Product Support Representative II
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Salesforce
- SQL
- Bachelor's degree
On-site Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Client Success Manager
Hack2skill —Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- CRM software
- B.Sc
- English
Customer Support Representative
ASV Consulting Services Private Limited —Gautam Budh Nagar, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Senior Advisor
Barclays —Noida, Uttar Pradesh
- Customer service
- Administrative experience
- Training & development
11d
Entry-level Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
Soni Sapphire —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Hospitality
- Customer service
Quick apply
Medical Representative (MR)
Mansan Healthcare —Lucknow, Uttar Pradesh
- From ₹1,40,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Tele Sales Executive | Sales Representative | Lucknow
Pragyat IT Solutions —Lucknow, Uttar Pradesh
- ₹8,000 - ₹30,000 a month
- Full-time
- Sales
- English
- 12th Pass
Telesales Executive
Estatebull Realtors Private Limited —Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- APIs
- In-person
- Health insurance
Quick apply
Senior Associate - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Health Care Executive
Sanjeevani Foundation —Lucknow, Uttar Pradesh
- ₹10,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- Data entry
- Flexible schedule
Quick apply
Manager - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Customer Service Representative - Driver Support
RidenRoll —Newara, Uttar Pradesh
- Bilingual
- CRM software
- Spanish
Quick apply
Field Sales Representative
First Choice Credit Services —Lucknow, Uttar Pradesh
- ₹10,692.39 - ₹31,257.43 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Field Sales Representative
Websolservices —Moradabad, Uttar Pradesh
- ₹5,000 - ₹45,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
13d
Lead IT Expert
DSV —Noida, Uttar Pradesh
- Full-time
- SQL
- Analysis skills
- Communication skills
Receptionist
Balaji Real Estate pvt ltd —Dadri, Uttar Pradesh
- ₹8,603.17 - ₹24,001.97 a month
- Full-time
- Microsoft Word
- Customer service
- 12th Pass
Quick apply
Process Associate
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
IT Supporter
DSV —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree

I want to receive the latest job alerts for customer support representative in up

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support representative jobs near up

Medical Representative jobs in Lucknow, Uttar Pradesh

Transaction Processing Associate jobs in Noida, Uttar Pradesh

Customer Service Representative jobs in Noida, Uttar Pradesh

Receptionist jobs in Dadri, Uttar Pradesh

Customer Service Representative jobs in Uttar Pradesh

IT Support jobs in Noida, Uttar Pradesh

Sales Executive jobs in Ahmedabad, Gujarat

Maruti Sales jobs in Mumbai, Maharashtra

Inside Sales jobs in Vashi, Navi Mumbai, Maharashtra

Field Sales Representative jobs in Dehradun, Uttarakhand

Field Sales Representative jobs in Kolathur, Chennai, Tamil Nadu

Field Sales Representative jobs in Bengaluru, Karnataka

Field Sales Representative jobs in Tamil Nadu

Medical Representative jobs in Chandigarh, Chandigarh

Telemarketer jobs in Haridwar, Uttarakhand

Telemarketer jobs in Kokapet, Hyderabad, Telangana

Telemarketer jobs in Bhopal, Madhya Pradesh

Telemarketer jobs in Chandni Chowk, Delhi, Delhi

Telemarketer jobs in Salt Lake, Kolkata, West Bengal

Telemarketer jobs in Remote

Product Support Representative II

UKG (Ultimate Kronos Group) -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Salesforce
Microsoft SQL Server
Technical support
Driving Licence
SQL
Bachelor's degree
Human resources
Scripting
Payroll
Business Administration
Human Resources
Communication skills
Tax experience
Information Technology

Full job description

Job description

Company and benefits

Job ID

PRODU017198

Employment Type

Regular

Work Style

hybrid

Location

Noida,UP,India

Role

Product Support Representative II

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

. We’re united by purpose, inspired by you. We are seeking a highly skilled and motivated Product Support Representative to join our dynamic team in the Human Capital Management (HCM) SaaS sector. The ideal candidate will have a passion for troubleshooting, extensive payroll/HR/Tax experience, and relevant certifications. As a Product Support Representative, you will be responsible for providing technical troubleshooting to our clients, ensuring they have a seamless experience with our HCM software solutions by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.

Duties & Responsibilities: Troubleshooting and Support:

Provide advanced technical support/troubleshooting to clients via cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat)
Diagnose and resolve complex issues related to our HCM software, in a timely, accurate, and empathetic fashion.
Escalate unresolved issues to higher-level support or development teams, as necessary.
Advance knowledge and add value by becoming proficient in multiple UKG product disciplines
Participate in on-call rotations to support critical client needs “after hours” (2-5 times a year)

Client Interaction:

Initial contact and face of the company while intaking and diagnosing customer inquiries; ensuring high levels of customer satisfaction.
Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases.

Documentation and Reporting:

Document all client interactions and troubleshooting steps in the support CRM (Salesforce).
Generate and analyze reports, leverage, and update knowledge articles, and provide comprehensive instructions and updates via case management.

Training and Development:

Assist in real-time supporting and mentoring of peers.
Stay updated on the latest features and updates of our HCM software.
Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement.
Assist with product enablement

Basic Qualifications:

4+ years of experience in a service and/or technical support role, preferably in the HCM SaaS sector.
Extensive experience processing and/or supporting Payroll/HR/Time tasks, systems, and processes.

Preferred Qualifications:

Bachelor’s degree in information technology, Human Resources, Finance, Business Administration, or a related field.
Relevant certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are highly desirable.
UKG Pro Experience or relative HCM product support exposure
SQL scripting and data base experience with MS SQL
Ability to thrive in a fast-paced, high demand environment
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Capability to work independently and as part of a cohesive team.
Proficient in using support ticketing systems and CRM software (Salesforce)

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

Refine Your Search

customer support representative jobs in up

Product Support Representative II

On-site Customer Service Representative

Client Success Manager

Customer Support Representative

Senior Advisor

Entry-level Customer Service Representative

Customer Service Representative

Medical Representative (MR)

Tele Sales Executive | Sales Representative | Lucknow

Telesales Executive

Senior Associate - TA

Health Care Executive

Manager - TA

Customer Service Representative - Driver Support

Field Sales Representative

Field Sales Representative

Lead IT Expert

Receptionist

Process Associate

IT Supporter

I want to receive the latest job alerts for customer support representative in up

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected