Kerala Technical support remote Jobs – 151 Open Jobs Today

Analyst (Support & Operations)
HCLTech —Thiruvananthapuram, Kerala
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Desktop/IT Support
Dynamed Healthcare Solutions Pvt. Ltd —Ernakulam District, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
Quick apply
13h
Technical Support Associate fresher
Cygnonex Innovation —Kakkanad, Kochi, Kerala
- Full-time
- Software troubleshooting
- In-person
Quick apply
Software Technical Executive
Cyvents technologies Pvt Ltd —Thiruvananthapuram, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Up to 50% travel
- Software troubleshooting
- English
- Cell phone reimbursement
Quick apply
6d
Technical Analyst_Salesforce Cloud_ 100% Remote
VGreen Technology Solutions (VGreenTEK) —Kochi, Kerala
- ₹80,000 - ₹90,000 a month
- Remote
- Salesforce
Quick apply
9h
Cloud Engineer – Azure & AWS
Kloudlyn Technologies —Kazhakuttam, Kerala
- From ₹35,000 a month
- Overnight shift
- Azure
- DevOps
- Windows
- Paid time off
- Work from home
Quick apply
1d
IT Support Executive
NEXTDAY LOGISTICS INDIA PRIVATE LIMITED —Kochi, Kerala
- ₹10,647.61 - ₹20,000.00 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
6d
Network Support Engineer
Emsyne —Kochi, Kerala
- Computer networking
Technical Assistant
DESINTOX TECHNOLOGIES PVT LTD —Thrissur, Kerala
- ₹10,000 - ₹18,000 a month
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Health insurance
- Flexible schedule
Quick apply
Front End Developer
Eltro Cyberchrome Private Limited —Kochi, Kerala
- ₹20,000 a month
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
1d
IT Support Engineer
Ferax Technologies Pvt. Ltd. —Changanacheri, Kerala
- ₹14,000 - ₹28,000 a month
- Full-time
- Inventory control
- ERP systems
- English
Quick apply
End User Support Specialist I
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Night shift
- Hybrid work
- Microsoft Access
- Computer Science
- Software troubleshooting
- Health insurance
1d
Workflow / Project Coordinator & Associate Project Coordinator
VGDS Global —Kakkanad, Kochi, Kerala
- ₹13,500 - ₹40,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Flexible schedule
Quick apply
Software Developer Intern
Concepts 360plus —Kochi, Kerala
- ₹60,000 - ₹72,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer Science
Quick apply
Field IT Support Engineer
Safe Software & Integrated Solutions Pvt Ltd —Palakkad District, Kerala
- ₹12,000 - ₹15,000 a month
- Full-time
- Computer science
- Computer Science
- Windows
- Health insurance
Quick apply
2d
Technical Sales Specialist | Remote : Location UP / Gujarat
SMARTHMS & Solutions Pvt Ltd —Technopark, Thiruvananthapuram, Kerala
- Up to ₹7,20,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Customer Success Manager
SpiceApp —Kochi, Kerala
- ₹40,000 - ₹80,000 a month
- Full-time
- Remote
- Hospitality
- Software troubleshooting
- English
Quick apply
8d
Customer Support Engineer
Lipi Data Systems Ltd —Calicut, Kerala
- Full-time
- Software troubleshooting
- Travel
- Computer networking
- Health insurance
- Paid time off
Quick apply
IT Support Engineer
Internetever —Thrissur, Kerala
- ₹10,000 - ₹15,000 a month
- Software troubleshooting
- English
- Communication skills
Telecommunications Draftsman - Remote
Candidzone —Kochi, Kerala
- Full-time
- Remote
- AutoCAD
- Bachelor's degree
- Computer skills
Quick apply

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Analyst (Support & Operations)

HCLTech -
Thiruvananthapuram, Kerala

Apply Now

Job details

8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
iOS
Windows
Microsoft Office
Firewall
Remote access software
Mobile device management
MobileIron

Full job description

Thiruvananthapuram, Kerala
Job Summary

1. Job Summary\\\\r\\\\nThe role is responsible for providing Level 1 (L1) IT Service Desk support to end users, acting as the first point of contact for hardware, software, network, and access-related issues. The position focuses on incident resolution, request fulfillment, customer experience, and adherence to SLA, quality, and compliance standards while working in a multi-shift operational environment. \\\\r\\\\n________________________________________\\\\r\\\\n2. Key Responsibilities\\\\r\\\\n• Provide first-line technical support to end users via telephone, email, and chat for hardware, software, network, and remote access issues. \\\\r\\\\n• Diagnose, troubleshoot, and resolve incidents within agreed SLAs, ensuring First Call Resolution (FCR) wherever possible. \\\\r\\\\n• Route or escalate unresolved or complex issues to Level 2 / Level 3 support teams following defined escalation processes. \\\\r\\\\n• Administer user access management, including joiners, movers, and exit controls. \\\\r\\\\n• Use the call tracking/ticketing system to log, update, track, and document incidents, service requests, resolutions, and workarounds. \\\\r\\\\n• Coordinate with vendors and internal support teams for hardware, software, and network issue resolution. \\\\r\\\\n• Ensure positive customer experience and CSAT, maintaining minimum AHT and avoiding reopened or rejected resolutions. \\\\r\\\\n• Maintain high login efficiency and availability during assigned shifts. \\\\r\\\\n• Adhere to quality standards, voice and accent guidelines, regulatory requirements, and company policies. \\\\r\\\\n• Participate in cross-training, operational excellence initiatives, and teamwork activities within the service desk. \\\\r\\\\n• Contribute to knowledge base updates and continuous self-development. \\\\r\\\\n• Support helpdesk-related projects or internal assignments as a project team member when required. \\\\r\\\\n________________________________________\\\\r\\\\n3. Skill Requirement / Other Requirement\\\\r\\\\nTechnical Skills\\\\r\\\\n• Windows Operating Systems: Windows 7, Windows 8, Windows 10 (Client) and Windows 2000 / 2003 / 2008 (Server). \\\\r\\\\n• Remote support tools: TeamViewer, LiveMeeting, Windows Remote Assistance. \\\\r\\\\n• Collaboration tools: Microsoft Lync and OCS. \\\\r\\\\n• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. \\\\r\\\\n• Internet browsers: Internet Explorer, Chrome, Firefox. \\\\r\\\\n• Security tools: Anti-virus and firewall software. \\\\r\\\\n• PC hardware knowledge: \\\\r\\\\no Desktop and laptop systems\\\\r\\\\no Peripheral devices (printers, scanners) \\\\r\\\\n• Mobile devices and OS: iOS, Android, Windows. \\\\r\\\\n• Mobile device management exposure (preferred): AirWatch, MobileIron, Blackberry, Good for Enterprise. \\\\r\\\\nBehavioral / Operational Requirements\\\\r\\\\n• Willingness to work in rotational shifts, including national holidays, as per operational requirements. \\\\r\\\\n• Ability to work collaboratively in a team-oriented helpdesk environment. \\\\r\\\\n• Strong customer handling skills with focus on service quality and compliance. \\\\r\\\\nEligibility\\\\r\\\\n• Fluency in the respective language at B2 level or above. \\\\r\\\\n________________________________________\\\\r\\\\n4. Additional Request\\\\r\\\\n• Willingness to participate in on-the-job and commercial training programs to enhance technical skills and support capabilities. \\\\r\\\\n• Readiness to contribute to continuous improvement initiatives, including process optimization and operational excellence

Key Responsibilities

Provide first-line technical support to end users via telephone, email, and chat for hardware, software, network, and remote access issues. \r\n• Diagnose, troubleshoot, and resolve incidents within agreed SLAs, ensuring First Call Resolution (FCR) wherever possible. \r\n• Route or escalate unresolved or complex issues to Level 2 / Level 3 support teams following defined escalation processes. \r\n• Administer user access management, including joiners, movers, and exit controls. \r\n• Use the call tracking/ticketing system to log, update, track, and document incidents, service requests, resolutions, and workarounds. \r\n• Coordinate with vendors and internal support teams for hardware, software, and network issue resolution. \r\n• Ensure positive customer experience and CSAT, maintaining minimum AHT and avoiding reopened or rejected resolutions. \r\n• Maintain high login efficiency and availability during assigned shifts. \r\n• Adhere to quality standards, voice and accent guidelines, regulatory requirements, and company policies. \r\n• Participate in cross-training, operational excellence initiatives, and teamwork activities within the service desk. \r\n• Contribute to knowledge base updates and continuous self-development. \r\n• Support helpdesk-related projects or internal assignments as a project team member when required.

Skill Requirements

Technical Skills\r\n• Windows Operating Systems: Windows 7, Windows 8, Windows 10 (Client) and Windows 2000 / 2003 / 2008 (Server). \r\n• Remote support tools: TeamViewer, LiveMeeting, Windows Remote Assistance. \r\n• Collaboration tools: Microsoft Lync and OCS. \r\n• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. \r\n• Internet browsers: Internet Explorer, Chrome, Firefox. \r\n• Security tools: Anti-virus and firewall software. \r\n• PC hardware knowledge: \r\no Desktop and laptop systems\r\no Peripheral devices (printers, scanners) \r\n• Mobile devices and OS: iOS, Android, Windows. \r\n• Mobile device management exposure (preferred): AirWatch, MobileIron, Blackberry, Good for Enterprise. \r\nBehavioral / Operational Requirements\r\n• Willingness to work in rotational shifts, including national holidays, as per operational requirements. \r\n• Ability to work collaboratively in a team-oriented helpdesk environment. \r\n• Strong customer handling skills with focus on service quality and compliance. \r\nEligibility\r\n• Fluency in the respective language at B2 level or above.

Other Requirements

Willingness to participate in on-the-job and commercial training programs to enhance technical skills and support capabilities. \r\n• Readiness to contribute to continuous improvement initiatives, including process optimization and operational excellence

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technical support remote jobs in kerala

Analyst (Support & Operations)

Desktop/IT Support

Technical Support Associate fresher

Software Technical Executive

Technical Analyst_Salesforce Cloud_ 100% Remote

Cloud Engineer – Azure & AWS

IT Support Executive

Network Support Engineer

Technical Assistant

Front End Developer

IT Support Engineer

End User Support Specialist I

Workflow / Project Coordinator & Associate Project Coordinator

Software Developer Intern

Field IT Support Engineer

Technical Sales Specialist | Remote : Location UP / Gujarat

Customer Success Manager

Customer Support Engineer

IT Support Engineer

Telecommunications Draftsman - Remote

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