Up Customer support representative Jobs – 99 Open Jobs Today

Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Work from home
Customer Service Representative (CSR)
Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) —Sadar Bazar, Agra, Uttar Pradesh
- ₹14,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Administrative experience
- Health insurance
Quick apply
10h
Customer Support Representative
SBM Management ConsultinG —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
On-site Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Telesales Executive/Travel Sales Executive
Chiku Mobility India Pvt Ltd —Lucknow, Uttar Pradesh
- ₹9,000 - ₹15,000 a month
- Full-time
- Sales
- Customer service
- English
- Commuter assistance
- Cell phone reimbursement
Quick apply
Inside Sales Representative (ISR)
Nimit Technologies Private Limited —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Sales
- Marketing
- Health insurance
Quick apply
1d
Client Success Manager
Hack2skill —Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- CRM software
- B.Sc
- English
Customer Support Representative
ASV Consulting Services Private Limited —Gautam Budh Nagar, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Medical Representative (MR)
Mansan Healthcare —Lucknow, Uttar Pradesh
- From ₹1,40,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Customer Service Representative
Soni Sapphire —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Hospitality
- Customer service
Quick apply
Entry-level Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
HireSarthi —Noida, Uttar Pradesh
- From ₹15,000 a month
- Email
- Sales
- Customer service
- Bachelor's degree
Quick apply
Tele Sales Executive | Sales Representative | Lucknow
Pragyat IT Solutions —Lucknow, Uttar Pradesh
- ₹8,000 - ₹30,000 a month
- Full-time
- Sales
- English
- 12th Pass
Telesales Executive
Estatebull Realtors Private Limited —Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- APIs
- In-person
- Health insurance
Quick apply
Senior Associate - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Health Care Executive
Sanjeevani Foundation —Lucknow, Uttar Pradesh
- ₹10,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- Data entry
- Flexible schedule
Quick apply
Manager - TA
Alight —Noida, Uttar Pradesh
- English
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Field Sales Representative
Websolservices —Moradabad, Uttar Pradesh
- ₹5,000 - ₹45,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Customer Service Representative - Driver Support
RidenRoll —Newara, Uttar Pradesh
- Bilingual
- CRM software
- Spanish
Quick apply
Field Sales Representative
First Choice Credit Services —Lucknow, Uttar Pradesh
- ₹10,692.39 - ₹31,257.43 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply

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Customer Service Representative

Cognizant -
Afzalgarh, Uttar Pradesh

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Job Summary
Serve as a specialist in customer service for the healthcare provider domain resolving complex inquiries from patients and provider staff through remote channels. Use deep process knowledge and empathy to deliver consistent high quality support that improves care experiences. Collaborate virtually with cross functional teams to enhance service workflows and drive measurable satisfaction gains in a work from home day shift role.
Responsibilities
Handle end to end resolution of customer service requests from healthcare providers and patients ensuring accurate information clear communication and timely closure of each case in a work from home setting.
Manage daily queues of provider inquiries related to eligibility benefits authorizations and claim status prioritizing cases based on urgency and potential impact on patient care.
Respond to customers through phone chat and email channels with a calm and professional tone capturing detailed interaction notes to support traceability and continuous improvement.
Analyze patterns in recurring provider issues document root causes in internal tools and propose changes to knowledge articles or processes that reduce repeat contacts.
Coordinate with internal clinical operations and billing teams to obtain clarifications on complex cases then translate outcomes into clear non technical language for customers.
Use customer service platforms and case management systems to log interactions update status and maintain accurate records that support audit readiness and regulatory expectations.
Apply healthcare provider domain understanding to validate information shared by customers identify discrepancies and guide them through the correct steps to resolve their concerns.
Adhere strictly to company policies privacy rules and healthcare regulations while handling sensitive data minimizing risk and protecting customer trust at all times.
Monitor individual performance metrics such as first contact resolution handle time quality scores and customer satisfaction and adjust personal work approach to meet or exceed defined targets.
Partner with team members and support functions through virtual collaboration tools to share insights calibrate service standards and keep current on process updates relevant to the provider domain.
Assist in testing and providing feedback on new or updated customer service tools scripts and workflows to ensure they are intuitive accurate and aligned with real world scenarios.
Contribute to knowledge base maintenance by suggesting new articles correcting outdated content and adding clear stepwise guidance that empowers faster resolution for future contacts.
Support the company mission by transforming every interaction into an opportunity to reduce administrative friction for providers indirectly enabling better focus on patient health outcomes.

Qualifications
Flexibility to work on weekends and rotative schedules.
Demonstrate proven experience of at least three years in customer service roles where direct interaction with healthcare providers or similar stakeholders was a core responsibility (only voice experience, no back-office).
Show solid familiarity with provider domain topics such as eligibility verification benefits explanation claim inquiries and authorization processes gained through prior work experience.
Exhibit strong verbal and written communication abilities that enable confident handling of difficult conversations while maintaining empathy and professionalism.
Display comfort with using multiple digital systems in parallel including customer relationship tools ticketing platforms and office productivity applications in a remote environment.
Bring a consistent track record of meeting or exceeding customer service performance indicators including quality scores response timelines and satisfaction measures.
Possess good problem solving and analytical thinking skills that support investigation of incomplete information and formulation of clear next steps for customers.
Value diversity inclusion and ethical behavior treating all customers with respect and demonstrating high integrity in every interaction.

Apply Now

Refine Your Search

customer support representative jobs in up

Customer Service Representative

Customer Service Representative (CSR)

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Field Sales Representative

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Field Sales Representative

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