Kochi Kerala Shift manager Jobs – 153 Open Jobs Today

Front Desk Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- 12th Pass
- Front desk
Restaurant Manager
PATHIRAKOZHI RESTAURANT —Kochi, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Food service experience
- Leadership
- Health insurance
- Paid time off
Quick apply
Team Leader-India Payroll
Strada Global —Kochi, Kerala
- Master's degree
- Supervising experience
- Bachelor's degree
- Health insurance
- Paid time off
Production Manager
Gadgeon Medical Systems Pvt Ltd. —Kochi, Kerala
- ₹5,50,000 - ₹7,50,000 a year
- Full-time
- Oracle
- Bachelor's degree
- In-person
Quick apply
Operational Manager
BOCHE TODDY PUB VYPIN —Vypin, Kerala
- ₹18,000 - ₹40,000 a month
- Weekend availability
- Food service experience
- In-person
- Leadership
- Flexible schedule
Quick apply
14d
Customer Relation Manager
Arena interiors Pvt Ltd —Kochi, Kerala
- From ₹1 an hour
- Overnight shift
- Customer service
- English
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
21h
Senior Claims Specialist
EXL Service —Kochi, Kerala
- Overnight shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Operations Manager
Affable Management Services —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Email
- Project management
- Construction experience
- In-person
Quick apply
Billing Executive
DIECUTS mart —Palarivattom, Kochi, Kerala
- ₹15,000 - ₹23,000 a month
- Sales
- Customer service
- 12th Pass
- Food provided
Quick apply
4399972-Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Computer literacy
- Master's degree
- Bachelor's degree
Front Office Manager
D HOTEL —Edapalli, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
Delivery Manager-US Recruitment/ADM (6-10 Years)
NewAgeSys Solutions —Infopark-Kochi, Kochi, Kerala
- ₹25,000 - ₹1,00,000 a month
- Online application
- English
- Recruiting
- Leadership
Project Manager
PEEPL Automation —Kochi, Kerala
- Email
- Master's degree
- Project management
- Bachelor's degree
Operations Manager
LISCOM SOLUTIONS & SERVICES PVT. LTD —Kalamassery, Kochi, Kerala
- From ₹28,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
WAITERS
THE AVENUE REGENT —Kochi, Kerala
- ₹10,000 - ₹18,000 a month
- Weekend availability
- Serving
- POS
- In-person
- Flexible schedule
- Food provided
Quick apply
18h
Front Office Executive (Receptionist)
Suha Digi Tech —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
AR Collections - F&A
EXL Service —Kochi, Kerala
- Up to ₹70,000 a month
- Full-time
- Microsoft Excel
- Oracle
- Management
Quick apply
Restaurant Manager
Devyani International Limited —Kochi, Kerala
- From ₹30,000 a month
- Weekend availability
- Hospitality
- English
- Business Administration
- Health insurance
- Paid time off
Quick apply
Human Resources Manager
OPTIMAL —Kochi, Kerala
- From ₹30,000 a month
- Full-time
- Master's degree
- Human resources
- Recruiting
- Health insurance
- Paid time off
Quick apply
Factory Supervisor
PEEPL Automation —Kochi, Kerala
- Email
- Master's degree
- Project management
- Bachelor's degree

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Front Desk Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time

Qualifications

Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26100327
Job CategoryRooms & Guest Services Operations
LocationMaradu, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

shift manager jobs in kochi kerala

Front Desk Manager

Restaurant Manager

Team Leader-India Payroll

Production Manager

Operational Manager

Customer Relation Manager

Senior Claims Specialist

Operations Manager

Billing Executive

4399972-Assistant Manager

Front Office Manager

Delivery Manager-US Recruitment/ADM (6-10 Years)

Project Manager

Operations Manager

WAITERS

Front Office Executive (Receptionist)

AR Collections - F&A

Restaurant Manager

Human Resources Manager

Factory Supervisor

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