Mumbai Maharashtra Guest experience manager Jobs – 405 Open Jobs Today

Assistant Front Office Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
2h
Assistant Restaurant Manager
Binge consultancy —Mumbai District, Maharashtra
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Supervising experience
- In-person
- Paid time off
- Flexible schedule
Quick apply
1d
Manager - Events
StayVista —Mumbai, Maharashtra
- Hospitality
- Sales
- Business development
Quick apply
Deputy Manager - Mahindra Adventure
Mahindra & Mahindra Ltd —Mumbai, Maharashtra
- Engineering
- Master's degree
- Project management
Marketing and Cultural Manager
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Hospitality
- Budgeting
- Communication skills
Quick apply
Master Trainer cum Centre Manager – Automotive Skill Development
GyroHR —Kurla, Mumbai, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Microsoft Office
- Electrical experience
Quick apply
1h
Assistant Manager - Learning and Development
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Manager - Key Accounts
StayVista —Mumbai, Maharashtra
- Hospitality
- Microsoft Excel
- Analysis skills
Quick apply
1h
Front Office Manager (Skin Care Experience)
Skuccii Supercliniq (M Tre Ventures LLP) —Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Front desk
- In-person
- Health insurance
- Paid time off
Quick apply
10d
Guest Services Manager
Four Seasons —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Hotel experience
General Manager- JW Marriott Mumbai Juhu
Marriott International, Inc —Mumbai, Maharashtra
- Weekend availability
- Bachelor's degree
- Business Administration
- Flexible schedule
12d
Duty Manager
lizetta —Mumbai, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Hospitality
- Supervising experience
- POS
Quick apply
5d
Sales Assistant Manager
SMOOR Chocolates —Mumbai District, Maharashtra
- Weekend availability
- Hospitality
- Microsoft Excel
- Sales
- Health insurance
- Paid time off
Quick apply
1d
House Manager
T&S Consulting Group —Mumbai District, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Cooking
- English
- 12th Pass
Quick apply
1d
Restaurant Manager - Fine Dine Restaurant
Bawa Group of Companies —Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Email
- In-person
- Leadership
- Restaurant experience
Quick apply
4d
Guest Relationship Manager (Real Estate)
Atlantaa Limited —Borivali H.O, Mumbai, Maharashtra
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Walk-in
- CRM software
- Hospitality
- Sales
Quick apply
9d
Learning & Development Manager @ibis Mumbai Hotel
AccorHotel —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
6d
Sales Manager- Hospitality
ICONIC BUSINESS SOLUTION LLP —Mumbai District, Maharashtra
- Up to ₹55,000 a month
- Full-time
- Hospitality
- Sales
- Salesforce
Quick apply
1d
Sales Manager
V. K. Lalco Group —Mumbai, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Hospitality
- Customer service
- English
- Health insurance
Quick apply
7d
Restaurant Operation Manager
Earth Cafe —Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Management
- Food provided
- Paid sick time
Quick apply

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Assistant Front Office Manager

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
2 hours ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26112054
Job CategoryRooms & Guest Services Operations
Location#2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in mumbai maharashtra

Assistant Front Office Manager

Assistant Restaurant Manager

Manager - Events

Deputy Manager - Mahindra Adventure

Marketing and Cultural Manager

Master Trainer cum Centre Manager – Automotive Skill Development

Assistant Manager - Learning and Development

Manager - Key Accounts

Front Office Manager (Skin Care Experience)

Guest Services Manager

General Manager- JW Marriott Mumbai Juhu

Duty Manager

Sales Assistant Manager

House Manager

Restaurant Manager - Fine Dine Restaurant

Guest Relationship Manager (Real Estate)

Learning & Development Manager @ibis Mumbai Hotel

Sales Manager- Hospitality

Sales Manager

Restaurant Operation Manager

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