Bahadurgarh, Haryana Operations manager Jobs – 78 Open Jobs Today

Team Lead, Managed Services Operations
NTT DATA —Delhi, Delhi
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Assistant Manager - HR Operations
GENUS DEPARTMENTAL STORE —Janakpuri, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
14d
Channel Operations Manager
POSist Technologies —Delhi, Delhi
- Full-time
- Microsoft Excel
- Salesforce
- Restaurant
HR Operations Manager
Narang Biotec Pvt Ltd —Delhi, Delhi
- ₹21,000 - ₹26,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Community Operations Manager
Aronix Web Technology Private Limited —Delhi, Delhi
- ₹4,000 - ₹8,000 a month
- Remote
- English
- Computer networking
- Communication skills
- Work from home
Quick apply
Manufacturing Operations Manager
Shyam Ji Engineering Works —Bawana, Delhi, Delhi
- From ₹30,000 a month
- Full-time
- Project management
- In-person
- Manufacturing
Quick apply
1d
Operations & Sales Manager
A S TRADING —Shalimar Bagh, Delhi, Delhi
- ₹40,500 - ₹45,600 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Team management
Quick apply
Operations Support Lead - South Delhi
Nexify World —Delhi, Delhi
- ₹16,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
14d
Call Centre Manager
Aastha Hospital —Tilak Nagar, Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Data Centre Manager
E2E Networks Ltd. —Delhi, Delhi
- Up to ₹50,00,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Operations Manager
RD Facility and Outsourcing —Delhi, Delhi
E-commerce Operations Manager
Blue Horse —Badli, Delhi, Delhi
- ₹15,000 - ₹18,000 a month
- Full-time
- ERP systems
- 12th Pass
- In-person
- Flexible schedule
Quick apply
Plant Operations Manager
Setco Trading FZE —Delhi, Delhi
- From ₹80,000 a month
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
3d
Production Manager
Proviso Manpower Pvt Ltd —Delhi, Delhi
- ₹45,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
Quick apply
Assistant Manager - Operations
Mumshell —Kirti Nagar, Delhi, Delhi
- ₹14,500 - ₹17,500 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
6d
Group Operations Manager - Service Delivery Management
HCLTech —Delhi, Delhi
- PMP
- Project management
- Organisational skills
13d
Social Media Operation Manager
The ContentCraft —Delhi, Delhi
- Full-time
- Marketing
- English
- Java
OPERATIONS MANAGER
Go-Global Immigration Services —Janakpuri, Delhi, Delhi
- Full-time
- Leadership
Team Leader - Operations
Education On Call —Delhi, Delhi
- From ₹20,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
Manager - Operations
SLV Facility Management —Uttam Nagar, Delhi, Delhi
- Call employer
- Master's degree
- MBA

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Team Lead, Managed Services Operations

NTT DATA -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Data centre experience
ITIL Certification
Change management
Bachelor's degree
Team management
Mentoring
Computer networking
IT
Communication skills
Time management
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Team Lead, Managed Services Operations is an entry level management role, responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.

This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
Provides support to all escalated incidents.
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
Performs quality audits, covering process, service experience, ticket updates as required.
Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Implements training and development initiatives for direct reports.
Engages with clients for technical operations as part of routine operations.
Constantly measures and analyze team’s delivery capabilities.

To thrive in this role, you need to have:

Good organizational and team management skills.
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Developing understanding of budgets and cost management.
Good time management, prioritization and delegation abilities.
Good focus on client centricity.
Highly focused on business outcomes.
Ability to guide the team through transformational objectives set out by the business.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.

Required experience:

Demonstrated experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
Demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
Demonstrated experience in organizational change management (transformational experience).
Relevant demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

operations manager jobs in bahadurgarh, haryana

Team Lead, Managed Services Operations

Assistant Manager - HR Operations

Channel Operations Manager

HR Operations Manager

Community Operations Manager

Manufacturing Operations Manager

Operations & Sales Manager

Operations Support Lead - South Delhi

Call Centre Manager

Data Centre Manager

Operations Manager

E-commerce Operations Manager

Plant Operations Manager

Production Manager

Assistant Manager - Operations

Group Operations Manager - Service Delivery Management

Social Media Operation Manager

OPERATIONS MANAGER

Team Leader - Operations

Manager - Operations

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