Nagpur Maharashtra Customer service team lead Jobs – 125 Open Jobs Today

Tower Lead - Network LAN/WAN
HCLTech —Nagpur, Maharashtra
- Weekend availability
- Microsoft Excel
- Management
- Computer Science
Tele Caller Executive
parmatma ek Land Developers —Nagpur, Maharashtra
- ₹12,000 - ₹15,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
11d
SALES AND MARKETING TEAM
Concepts architects & Interior designers —Nagpur, Maharashtra
- ₹2,00,000 - ₹4,00,000 a month
- Full-time
- Marketing
- Customer service
- Bachelor's degree
Quick apply
Operations Associate
Fix Health (previously YourPhysio) —Sadar, Nagpur, Maharashtra
- ₹15,000 - ₹25,000 a month
- Online application
- English
- In-person
- Negotiation
Quick apply
4d
Senior Branch Service Manager - Direct Sales
HDFC Life —Nagpur, Maharashtra
- ₹4,00,000 a year
- Sales
- Communication skills
Sales Representative
Celectric Mobility Private Limited —Nagpur, Maharashtra
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Tellicaller
SMART BRAND HUB —Ganeshpeth Colony, Nagpur, Maharashtra
- ₹8,000 - ₹20,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Commuter assistance
- Cell phone reimbursement
Quick apply
Territory Manager - Sales (Project)
Legrand Group —Nagpur, Maharashtra
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
Sales Executive
Gofero Pvt Ltd —Manish Nagar, Nagpur, Maharashtra
- ₹1,80,000 - ₹4,80,000 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Sales Executive (Healthcare Services)
Careonix services Pvt.ltd —Nagpur, Maharashtra
- ₹10,000 - ₹15,000 a month
- Part-time
- Sales
- Microsoft Office
- 12th Pass
- Paid time off
- Flexible schedule
Quick apply
3d
International Outbound Sales - Calling Executive
Careers at Techture —Nagpur, Maharashtra
- Night shift
- CRM software
- English
- Microsoft Office
Quick apply
Tele Calling Executive
Sath Outsourcing Service pvt. Ltd. —Nagpur, Maharashtra
- ₹12,000 - ₹14,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
1d
Relationship Manager - Direct Sales
HDFC Life —Nagpur, Maharashtra
- ₹3,50,000 a year
- Sales
- Communication skills
Sales Executive (Loan & Financial Services)
Das Aanandam Financial Services Private limited —Nagpur, Maharashtra
- ₹8,000 - ₹12,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- No experience needed
Quick apply
5d
Business Development Executive
Cryptex Technologies Pvt. Ltd. —Nagpur, Maharashtra
- ₹12,000 - ₹18,000 a month
- Full-time
- Marketing
- Microsoft Office
- Business development
Quick apply
Marketing and Sales Executive
Trafotech Systems Private Limited —Nagpur, Maharashtra
- ₹9,868.26 - ₹50,861.52 a month
- Full-time
- Sales
- Marketing
- ERP systems
Quick apply
9d
Area Sales Manager (ASM)
M/s PRABAL MOTORS PRIVATE LIMITED —Nagpur, Maharashtra
- Full-time
- Sales
- Microsoft Office
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Marketing Executive
Phian Infotec —Nagpur, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Business development
- Presentation skills
- Travel
Quick apply
Branch Sales Manager
HDFC Bank —Nagpur, Maharashtra
- Presentation skills
- Bachelor's degree
- Travel
5d
Inside Sales Executive
Webmilez Infotech Private Limited —Nagpur, Maharashtra
- ₹17,000 - ₹22,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply

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Tower Lead - Network LAN/WAN

HCLTech -
Nagpur, Maharashtra

Apply Now

Job details

Qualifications

ITIL Certification
Microsoft Excel
Management
Computer Science
CCNP
LAN
Computer networking
IT
Communication skills
Information Technology

Full job description

Nagpur, Maharashtra
Job Summary
The Tower Lead in Support & Operations plays a crucial role in managing escalations and ensuring seamless service delivery. This role is pivotal in driving operational excellence, fostering customer satisfaction, and implementing strategic initiatives to enhance revenue and efficiency in line with organizational objectives.
Key Responsibilities
1. Ensure The Generation Of Tower-Level Revenue Through Effective Management Of Data Lan/Wan Services And Operational Strategies.
2. Oversee The Timely Resolution Of Escalations And Crises By Adhering To Agreed Sla Norms, Ensuring Continuous Service Availability And Reliability.
3. Validate Operational Reports And Maintain High Operational Hygiene By Implementing Best Practices In Data Lan/Wan Management As Per The Sow.
4. Develop And Implement Frameworks To Enhance Customer Satisfaction, Leveraging Data Insights And Feedback To Drive Continuous Improvement Initiatives.
5. Lead The Implementation Of The Profit Improvement Plan By Identifying Automation Opportunities And Fostering Self-Driven Initiatives To Optimize Operational Performance.
Skill Requirements

Job Summary\\\\r\\\\nThe Network Team Manager is responsible for leading and managing a team of 20–25 Network Engineers providing 24×7 operational support for enterprise SD‑WAN, Routing, Switching, Wireless, and Network Infrastructure services.\\\\r\\\\nThis role owns service delivery outcomes, operational excellence, incident governance, and continuous improvement across both modern SD‑WAN platforms and traditional routing & switching environments. The manager ensures high service availability, quality delivery against defined KRAs, effective escalation handling, and long‑term team capability development.\\\\r\\\\nKey Responsibilities\\\\r\\\\nTeam Leadership & People Management\\\\r\\\\nManage a team of 20–25 network engineers operating in a 24×7 rotational shift model.\\\\r\\\\nOwn team performance against defined KRAs, SLAs, and quality targets, and report performance metrics to leadership.\\\\r\\\\nProvide team members with consistent direction, coaching, mentoring, and career development guidance.\\\\r\\\\nCreate a positive working environment focused on learning, collaboration, and career progression.\\\\r\\\\nManage time tracking, absence planning, shift rosters, recruitment, onboarding, training, and skill development.\\\\r\\\\nConduct regular performance reviews, feedback sessions, and capability assessments.\\\\r\\\\nIncident, Escalation & Problem Management\\\\r\\\\nAct as the senior escalation point for P1/P2 incidents, customer complaints, and chronic issues.\\\\r\\\\nGuide teams on incident prioritization, troubleshooting strategy, and faster resolution.\\\\r\\\\nRepresent the team on customer escalation calls and executive bridge calls.\\\\r\\\\nEnsure root cause analysis (RCA), problem management, and preventive measures are completed and tracked.\\\\r\\\\nConduct regular analysis of ticket trends, repeat incidents, and resolution effectiveness.\\\\r\\\\nProcess Improvement & Operational Excellence\\\\r\\\\nPlan, design, and implement network operational processes, SOPs, runbooks, and escalation workflows.\\\\r\\\\nLead initiatives to improve service quality, efficiency, automation, and monitoring.\\\\r\\\\nDrive adoption of ITIL-aligned practices for incident, problem, and change management.\\\\r\\\\nUse data and reporting (Excel, dashboards, KPIs) to continuously improve operational outcomes.\\\\r\\\\n\\\\r\\\\nMinimum Qualifications\\\\r\\\\nBachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.\\\\r\\\\nStrong experience in a network operations or technical customer services environment.\\\\r\\\\nProven experience managing a Network Operations team of 20–30 engineers.\\\\r\\\\nGood understanding of: \\\\r\\\\nLAN/WAN, Routing & Switching fundamentals\\\\r\\\\nSD‑WAN technologies\\\\r\\\\nNetwork operations processes\\\\r\\\\nExperience in planning, creating, and implementing operational processes.\\\\r\\\\nIntermediate to strong proficiency in Microsoft Excel for operational reporting.\\\\r\\\\nAbility to handle customer escalations, crisis situations, and executive communications.\\\\r\\\\nWillingness to work in a 24×7 rotational shift environment, including nights, weekends, and holidays.\\\\r\\\\nExcellent communication skills with the ability to deliver results under pressure.\\\\r\\\\n\\\\r\\\\nWorking Conditions\\\\r\\\\n24×7 operational environment with manager participation in escalations and major incidents.\\\\r\\\\nHigh‑visibility role with direct impact on customer satisfaction and business continuity\\\\\\\"\\\\r\\\\n

Other Requirements
1. Optional But Valuable Certifications: Cisco Certified Network Professional (Ccnp), Itil Foundation Certification
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customer service team lead jobs in nagpur maharashtra

Tower Lead - Network LAN/WAN

Tele Caller Executive

SALES AND MARKETING TEAM

Operations Associate

Senior Branch Service Manager - Direct Sales

Sales Representative

Tellicaller

Territory Manager - Sales (Project)

Sales Executive

Sales Executive (Healthcare Services)

International Outbound Sales - Calling Executive

Tele Calling Executive

Relationship Manager - Direct Sales

Sales Executive (Loan & Financial Services)

Business Development Executive

Marketing and Sales Executive

Area Sales Manager (ASM)

Marketing Executive

Branch Sales Manager

Inside Sales Executive

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