Bibvewadi Pune Maharashtra Customer support coordinator Jobs – 108 Open Jobs Today

IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
23h
Spare Parts Package Coordinator
Vanderlande Industries —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
2d
Marketing Coordinator
Alan Scott Enterprises ltd —Pune, Maharashtra
- ₹25,000 - ₹26,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Quick apply
Sales Coordinator
MINITEK SYSTEMS INDIA PVT LTD —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Aftersales Parts Coordinator, CC
AGCO —Pune, Maharashtra
- Microsoft Excel
- Salesforce
- ERP systems
- Health insurance
Back Office & Inside Sales Coordinator
Biitcode —Kharadi, Pune, Maharashtra
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
11d
PMO Governance & Operations Specialist (PMO Analyst)
Lubrizol —Pune, Maharashtra
- PMP
- Analysis skills
- Project management
3d
Spare Parts Order Manager
Vanderlande Industries —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
2d
Vendor Coordinator
Ministeps Global Pvt Ltd —Wagholi, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- In-person
Quick apply
Supply Chain Coordinator - Level III
Cummins Inc. —Pune, Maharashtra
- Night shift
- Microsoft Excel
- Oracle
- Inventory management
Vendor Order coordinator
GTT Communications —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Front Office Executive – Aundh, Pune
The Exotics Vet —Aundh, Pune, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Computer skills
Quick apply
Analyst/Senior Analyst - Campaign Operations
METRO Global Solution Center IN —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- English
Quick apply
3d
Talent Operations Co-ordinator
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Recruiting
- AI
Quick apply
Assistant Manager-Service
Johnson Controls —Pune, Maharashtra
- Engineering
- Project management
- Bachelor's degree
6h
RME coordinator
ASSPL - Maharashtra - C32 —Pune, Maharashtra
- Full-time
- Electrical experience
- Plumbing
- Agile
8d
Sales Coordinator
CRUTZ LEELA ENTERPRISES —Bhosarigoan, Pune, Maharashtra
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
Quick apply
Cybersecurity Delivery Coordinator
Syensqo —Pune, Maharashtra
- English
- Master's degree
- Communication skills
Quick apply
9d
SAP Training Coordinator - Senior Functional Consultant- 10432
Fujitsu —Pune, Maharashtra
- Microsoft Office
- Project management
- Training & development
IT UX Services Operations & Continuous Improvement Manager
BOBST —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Analysis skills

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IT Helpdesk Specialist - Lead

CTI GLOBAL RESOURCES PRIVATE LIMITED
Pune, Maharashtra

Quick apply

Job details

23 hours ago

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management
Experience with Microsoft 365 and Windows/macOS endpoint support

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Refine Your Search

customer support coordinator jobs in bibvewadi pune maharashtra

IT Helpdesk Specialist - Lead

Spare Parts Package Coordinator

Marketing Coordinator

Sales Coordinator

Aftersales Parts Coordinator, CC

Back Office & Inside Sales Coordinator

PMO Governance & Operations Specialist (PMO Analyst)

Spare Parts Order Manager

Vendor Coordinator

Supply Chain Coordinator - Level III

Vendor Order coordinator

Front Office Executive – Aundh, Pune

Analyst/Senior Analyst - Campaign Operations

Talent Operations Co-ordinator

Assistant Manager-Service

RME coordinator

Sales Coordinator

Cybersecurity Delivery Coordinator

SAP Training Coordinator - Senior Functional Consultant- 10432

IT UX Services Operations & Continuous Improvement Manager

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