Customer Service Quality Coordinator
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Event Coordinator
JLL —Hyderabad, Telangana
- Weekend availability
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Health insurance
Marketing Coordinator
Tirupati Enterprises —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Plumbing
Quick apply
6d
Call Management Coordinator
Diebold Nixdorf —Hyderabad, Telangana
- Full-time
- English
11d
Sr. Sales Coordinator
Marley Enterprises Private Limited —Kukatpally, Hyderabad, Telangana
- ₹20,000 - ₹40,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Cell phone reimbursement
Quick apply
Assistant Manager - Sales
PepsiCo —Hyderabad, Telangana
- Remote
- Finance
- Master's degree
- Bachelor's degree
4d
Talent Business Advisor Associate 2
RSM —Hyderabad, Telangana
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Office Coordinator
LIFESKILLS ACADEMY —Hyderabad, Telangana
- ₹7,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- B.Sc
Quick apply
8d
Sales Coordinator
Landsky Group —Sainikpuri, Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
Sales & Collection Coordinator
Srikar Building Materials (MH) Pvt Ltd —HITEC City, Hyderabad, Telangana
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- English
- Finance
- Health insurance
- Paid time off
Quick apply
Executive Assistant
Kunosol —Hyderabad, Telangana
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sr. Executive- Sales & Operations
PepsiCo —Hyderabad, Telangana
- Remote
- Finance
- Master's degree
- Bachelor's degree
WFM Coordinator
IntouchCX —Hyderabad, Telangana
- Full-time
- Analysis skills
- Bachelor's degree
- Conflict management
HRE Process Expert Change coordinator
dsm-firmenich —Hyderabad, Telangana
- Online application
- English
- Bachelor's degree
- Human resources
Broadcast Operations Support
DAZN —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Quick apply
Sr. Sales Executive
Aikhya Infra Developers —Jubilee Hills, Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Business development
- In-person
- Flexible schedule
- Paid sick time
Quick apply
9d
Insurance Coordinator
Andromeda Sales and Distribution Pvt Ltd —Ameerpet, Hyderabad, Telangana
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Customer Relationship Executive | Immediate Walk-In Hiring
KALAKAR INDIA —Gachibowli, Hyderabad, Telangana
- ₹14,000 - ₹20,000 a month
- Full-time
- Walk-in
- Customer service
- English
- Microsoft Office
Quick apply
9d
Broadcast Operational Support
DAZN —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Quick apply
Operations Executive
Triovest Finance Advisory Pvt Ltd —Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Microsoft Excel
- English
- Finance
- Paid time off
Quick apply
11d

I want to receive the latest job alerts for customer support coordinator in hyderabad district telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near hyderabad district telangana

Operations Administrator jobs in Hyderabad, Telangana

Marketing Coordinator jobs in Hyderabad, Telangana

Office Coordinator jobs in Hyderabad, Telangana

Executive Assistant jobs in Hyderabad, Telangana

Senior Sales Coordinator jobs in Kukatpally, Hyderabad, Telangana

Event Coordinator jobs in Hyderabad, Telangana

Change Manager jobs in Hyderabad, Telangana

Vice Principal, Academic Coordinator jobs in Gurugram, Haryana

Sales Coordinator jobs in Delhi

Sales Coordinator jobs in Ghansoli, Navi Mumbai, Maharashtra

Patient Coordinator jobs in Bengaluru, Karnataka

Sales Coordinator jobs in Kothrud, Pune, Maharashtra

Exhibition Sales jobs in Delhi, Delhi

Sales Coordinator jobs in Kaushambi, Ghaziabad, Uttar Pradesh

Retail Assistant Manager jobs in Kerala

Retail Assistant Manager jobs in Borivali, Mumbai, Maharashtra

M Tech Assistant Professor jobs in Bengaluru, Karnataka

E Commerce Manager jobs in Remote

Retail Assistant Manager jobs in Thrissur, Kerala

Finance Manager jobs in Delhi, Delhi

Customer Service Quality Coordinator

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Telephony
ITIL Certification
Microsoft Excel
Customer service
Microsoft Office
Analysis skills
ServiceNow
Communication skills

Full job description

Business Unit:

Cubic Corporation

Company Details:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

Job Summary:

This role will be responsible for conducting call and ticket quality monitoring, scoring and reporting processes for the Cubic One Support Service Desk located in Hyderabad India. The role will also be monitoring all Service Desk Technicians monthly and report on their performance. You will also be expected to instruct other Cubic staff on call monitoring processes and procedures to ensure all activities are properly calibrated.

Essential Job Duties and Responsibilities:

Manages quality monitoring, scoring and reporting processes for One Support Service Desk.
Assists in the development of the monitoring system, performance criteria and Service Desk Technician performance and quality standards for the One Support Service Desk.
Develops and publishes individual and group monitoring performance reports.
Monitors, evaluates and scores phone calls and Service Now Tickets. Documents results of monitoring.
Conducts individual and group monitoring feedback sessions.
Recommends corrective actions for individual staff members and procedural improvements for all customer facing staff.
Contributes to the Training of all staff responsible for monitoring and conducts calibration sessions to ensure consistency of evaluations.
Contributes to the development of training materials as they relate to customer service skills.
Gathers and reports customer feedback collected during monitoring activities.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Minimum Job Requirements:

Skills knowledge and experience:

Essential:

2+ years of experience in Phone-based customer service, call monitoring and reporting experience.
Exceptional listening and analytical skills.
Understanding of telephony systems and personal computers.
The use of Microsoft Office particularly, Word, Excel and PowerPoint.
An understanding of Internet technology.
A wide understanding of customer service processes and methodologies.
Ability to occasionally work off hours to monitor early morning and evening staff.
Able to make a significant contribution in a team environment.

Desirable:

Broad experience in supporting multiple product areas
An appreciation of development of the Transport Industry
Experience in Fault Management
Experience working in a high technical operational Service Centre or technical background preferably gained in automated fare collection or railway industry.
Experience in delivering training

Education and qualifications

Essential:

A Level education or India equivalent

Desirable:

ITIL v4 Foundation certification

Personal Qualities

Ability to work both autonomously when required and productively within a cross-functional team environment.
Responsible, organised, logical thought process.
Positive attitude.
Team player.
Diligent, with attention to detail.
Able to problem solve and find effective and timely resolutions.
Proactive.
Excellent communication skills both verbal and written.
Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach and collaborate effectively with individuals and other departments.
An enthusiasm for new technologies and their application for both business and consumers.
A natural curiosity and a passion for learning new skills.
A continuous improvement mindset.
The tenacity to keep going when things get difficult, an optimistic and upbeat personal manner.
Analytical problem solver who is able to quickly & accurately identify key issues.
Approachable, adaptable and flexible and able to work on their own or as part of a team.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

customer support coordinator jobs in hyderabad district telangana

Customer Service Quality Coordinator

Event Coordinator

Marketing Coordinator

Call Management Coordinator

Sr. Sales Coordinator

Assistant Manager - Sales

Talent Business Advisor Associate 2

Office Coordinator

Sales Coordinator

Sales & Collection Coordinator

Executive Assistant

Sr. Executive- Sales & Operations

WFM Coordinator

HRE Process Expert Change coordinator

Broadcast Operations Support

Sr. Sales Executive

Insurance Coordinator

Customer Relationship Executive | Immediate Walk-In Hiring

Broadcast Operational Support

Operations Executive

I want to receive the latest job alerts for customer support coordinator in hyderabad district telangana

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected