Up Support executive (application support) Jobs – 203 Open Jobs Today

Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Administrator (Tools & Automation)
HCLTech —Lucknow, Uttar Pradesh
- Computer Science
- PMP
- Analysis skills
1d
Customer Care Executive
Hexa Wood Pvt Ltd —Greater Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- CRM software
- Customer service
- English
- Cell phone reimbursement
Quick apply
Customer Support Executive (CSE)
primus globe —Noida, Uttar Pradesh
- ₹19,000 - ₹27,000 a month
- Full-time
- English
- 12th Pass
- In-person
- Commuter assistance
- Health insurance
Quick apply
Executive Assistant
Uphil HR Services —Noida, Uttar Pradesh
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
3d
Front Office cum Admin Executive
NAI Coffee Private Limited —Maharishi Nagar, Noida, Uttar Pradesh
- Up to ₹50,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick apply
Hindi customer support executive
primus globe —Noida, Uttar Pradesh
- ₹12,000 - ₹19,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
13d
Process Manager - Customer Care
HCLTech —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- PMP
CSE (Customer Support Executive)
Clickretina.com —Gomtinagar, Lucknow, Uttar Pradesh
- ₹12,000 - ₹16,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Sr Executive - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
13h
Operation Coordinator (Females preferred)
NCR BACKUP ACADEMY —Noida, Uttar Pradesh
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
1d
Track Manager (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Technical Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
10d
Junior Wordpress Developer
Nageen group of schools —Meerut, Uttar Pradesh
- From ₹15,000 a month
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Quick apply
IT Executive
AccorHotel —Agra, Uttar Pradesh
- Full-time
- Microsoft Access
- Computer Science
- Bachelor's degree
Quick apply
Customer Success Executive
Simulanis Solutions Pvt. Ltd. —Noida Sector 16, Noida, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Digital Marketing Executive & Office Assistant
Adscaffe —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹26,000 a month
- Full-time
- Social media management
- English
- Administrative experience
- Work from home
Quick apply
Track Manager - Data security and compliance,Presales
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
Customer Care Executive
Frontline Electro Medical Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Customer support Executive
VDAI Bio Sec Pvt Ltd —Lucknow, Uttar Pradesh
- ₹8,000 - ₹10,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply

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Administrator (Support & Operations)

HCLTech -
Lucknow, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Lucknow, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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support executive (application support) jobs in up

Administrator (Support & Operations)

Administrator (Tools & Automation)

Customer Care Executive

Customer Support Executive (CSE)

Executive Assistant

Front Office cum Admin Executive

Hindi customer support executive

Process Manager - Customer Care

CSE (Customer Support Executive)

Sr Executive - IT Technical Support

Operation Coordinator (Females preferred)

Track Manager (Support & Operations)

Technical Lead (Support & Operations)

Junior Wordpress Developer

IT Executive

Customer Success Executive

Digital Marketing Executive & Office Assistant

Track Manager - Data security and compliance,Presales

Customer Care Executive

Customer support Executive

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