Mogappair Chennai Tamil Nadu Desktop support technician Jobs – 91 Open Jobs Today

Sr Subject Matter Expert (Support&Ops)
HCLTech —Chennai, Tamil Nadu
- Computer science
- Software troubleshooting
- 12th Pass
7d
Project Technical Support-III
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹3.00 - ₹8.50 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Helpdesk Executive
Mentor Infocomm India Pvt Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Analysis skills
- Health insurance
Quick apply
20h
Technical Consultant / Help Line Support / Customer Support Executive
Snow White Water Solutions —Chennai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Part-time
- Customer service
- English
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Technical Customer Support Professional
Trimble —Chennai, Tamil Nadu
- Online application
- Azure
- Computer Science
- AWS
Laptop Service Engineer
Run Service Infocare Pvt Ltd —Chengalpattu, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Technical Support Engineer – SolidWorks
SIM Technologies Pvt Ltd —Guindy, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Email
- Software troubleshooting
- CAD
- English
- Health insurance
Quick apply
Associate Content Support Analyst (Non-IT)
Clarivate —Chennai District, Tamil Nadu
- Full-time
- Hybrid work
- Customer service
- Research
- Master's degree
IT hardware and network technician
Conginitecz —Chennai, Tamil Nadu
- ₹10,000 a month
- Full-time
- Driving
- Travel
- Computer networking
Quick apply
9d
Principal Engineer - Helpdesk & Infrastructure Operations
NETGEAR —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- Communication skills
Quick apply
Technical Support
REFULGENCEINC PVT LTD —Anna Salai, Chennai, Tamil Nadu
- ₹10,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
19h
Specialist- Technical Support Administrator
Nordex SE —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Engineering
IT Support Specialist
Roanuz —Chennai, Tamil Nadu
- Full-time
- Azure
- Windows
- SQL
Technical Services Lead| Bangalore | Oracle/Weblogic/Middleware Support Engineer
Photon —Chennai, Tamil Nadu
- Weekend availability
- Azure
- Oracle
- DevOps
Senior Technical Support Specialist
Equativ —Chennai, Tamil Nadu
- Hybrid work
- Customer service
- English
- SQL
Quick apply
1d
IT Executive (Trainee) - Desktop Support
Spellbound VFX and Animation PVT Ltd —Ekkattuthangal, Chennai, Tamil Nadu
- From ₹10,000 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- English
Quick apply
7d
Technical Support Executive - Hindi, Malayalam and Telugu
VARTHAGAM SOFTWARE TECHNOLOGIES PRIVATE LIMITED —Chitlapakkam, Chennai, Tamil Nadu
- ₹10,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Technical Support Engineer- B.E Chemical/Mechanical
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹2,00,000 - ₹2,40,000 a year
- Full-time
- Bachelor's degree
Tally Technical Support Executive ( Chennai )
YENNES Infotec —Chennai, Tamil Nadu
- Full-time
- CRM software
- Software troubleshooting
- ERP systems
Customer Support / Technical Support Engineer - Voice
iOPEX Technologies —Chennai, Tamil Nadu
- Night shift
- Communication skills
- Commuter assistance
- Food provided

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Sr Subject Matter Expert (Support&Ops)

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

7 days ago

Qualifications

Computer science
Software troubleshooting
NFS
SCCM
IT service management
iOS
12th Pass
Bachelor's degree
Computer hardware
IT support
Communication skills
Help desk

Full job description

Chennai, Tamil Nadu
Job Summary

onsemi is seeking a self-driven, motivated, technical but customer savvy professional to join our Desks side team.\\\\r\\\\nAs a Desk Side Support Technician there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments and projects. This role allows for a high level of exposure to different cultures, and internal organizations requiring adaptability and strong soft skills.\\\\r\\\\nThe Desk Side Support Technician role is fast-paced. Technicians to ensure end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help request and incident issue tickets. DSS technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.\\\\r\\\\nPerformance Objectives\\\\r\\\\n \\\\r\\\\nThe successful candidate will have the opportunity to: \\\\r\\\\n• Follow standard DSS procedures.\\\\r\\\\n• Provide courteous customer support to users through phone, walk in, and ticket requests.\\\\r\\\\n• Troubleshoot and resolve system problems to minimize downtime\\\\r\\\\n• Log all interactions, track and route issues and requests and document resolutions.\\\\r\\\\n• Monitor all open tickets to ensure prompt closure and resolution.\\\\r\\\\n• Identify and escalate situations requiring urgent attention.\\\\r\\\\n• Ensure new users have access to the tools and resources required for their roles on day 1.\\\\r\\\\n• Escalate tier 2 and 3 issues to the appropriate team(s).\\\\r\\\\n• Troubleshoot and resolve network issues to maintain uptime\\\\r\\\\n• Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.\\\\r\\\\n• Research inquiries using available information resources.\\\\r\\\\n• Advise users on appropriate action.\\\\r\\\\n• Gather metrics on daily/weekly/monthly requests and work.\\\\r\\\\n• Replace systems (laptop, desktop, and mobile).\\\\r\\\\n• Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment. Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.\\\\r\\\\n• Deploy and maintain smartphone fleet.\\\\r\\\\n• Maintain loaner devices.\\\\r\\\\n• Maintain Asset inventory.\\\\r\\\\n• Set up new hardware, including servers, workstations, and peripheral devices.\\\\r\\\\n• Assist off site contractors with hardware maintenance.\\\\r\\\\n• Travel between sites to provide support as needed. (locally and within the US).\\\\r\\\\n• Install, configure and support software. Data Center operation support. Provide assistance to other towers. Assist with acquired company integration.\\\\r\\\\n• Ensure network file systems are correctly configured and accessible to authorized users\\\\r\\\\nQualifications - External\\\\r\\\\nRequirements\\\\r\\\\n• Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 3+years of experience in Help Desk or Desk Side Support positions with a high school diploma.\\\\r\\\\n• Experience with Cleanroom protocols and procedure (preferred)\\\\r\\\\n• Should have basic understanding of ITSM\\\\r\\\\n• Must have worked in a factory environment\\\\r\\\\n• Should have known about SLA and Ticketing tool.\\\\r\\\\n\\\\r\\\\nTechnical skills: \\\\r\\\\n• Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, Teams etc.\\\\r\\\\n• Experience with one or more of the following is a plus: Active Director

Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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desktop support technician jobs in mogappair chennai tamil nadu

Sr Subject Matter Expert (Support&Ops)

Project Technical Support-III

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Technical Support Engineer – SolidWorks

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