Guest service agent Jobs

Front Office Manager
Hilton —Guwahati, Assam
- Weekend availability
- English
- Team management
- Guest services
- Health insurance
- Flexible schedule
Front Office - Team Leader
Hilton —Jabalpur, Madhya Pradesh
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
9d
Front Office Associate
Hilton —Chennai, Tamil Nadu
- Weekend availability
- Hospitality
- English
- Guest services
- Flexible schedule
Reservations Manager
NOVOTEL —Goa
- Full-time
- English
Quick apply
Reservation Executive
Nihara Resort and Spa —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
4d
Area Manager
Colstay private limited —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Food provided
Quick apply
10d
Front Office Assistant
IBEX RIVER RESORTS , POLLACHI —Pollachi, Tamil Nadu
- ₹12,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Food provided
Quick apply
Front Office Receptionist
Hotel Rydham —Palanganatham, Madurai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Organisational skills
- Front desk
- Food provided
Quick apply
Front Office Associate
EaseMyTrip —Gurugram, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health insurance
Quick apply
Travel Consultant / Sr. Travel Consultant - API Team
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Hospitality
- Bachelor's degree
- Travel
Quick apply
Sales Executive
Moustache Escapes —Jaipur, Rajasthan
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Cell phone reimbursement
Quick apply
14h
Front Desk Executive
Economical Research & Management —Kolkata, West Bengal
- Customer service
- English
- Microsoft Office
Guest Relationship Executive (GRE)
T Bhimjyani Realty —Thane, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
- Flexible schedule
Quick apply
Front Office GSA
Milife Medicity —Kottakkal, Kerala
- From ₹15,000 a month
- Weekend availability
- Customer service
- English
- Administrative experience
- Cell phone reimbursement
- Food provided
Quick apply
Sales Co-ordinator
Meluha The Fern Series by Marriott —Powai, Mumbai, Maharashtra
- ₹16,500 - ₹19,000 a month
- Full-time
- Hospitality
- Sales
- English
- Commuter assistance
- Food provided
Quick apply
Reservations Associate
Marriott International, Inc —Jodhpur, Rajasthan
- Full-time
- Hospitality
- 12th Pass
- Supervising experience
Office Assistant
Customized Energy Solutions India —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Front Office
Goyal & Co —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- English
Operations Executive – International Holidays and Packages
Tripjack —Mumbai, Maharashtra
- Full-time
8d
Operations Executive – International Holidays and Packages
Trip Jack Pvt Ltd —Mumbai, Maharashtra
Quick apply
8d

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Front Office Manager

Hilton -
Guwahati, Assam

Apply Now

Job details

Full-time

Benefits

Health insurance
Flexible schedule

Qualifications

Go
Upselling
English
Team management
Guest services
Communication skills

Full job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office Manager , you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Proven experience in a front office or guest service management role within the hospitality industry.
Strong leadership and team management skills, with the ability to inspire and motivate staff.
Excellent communication and interpersonal skills, with a guest-centric approach.
Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
Proficiency in hotel property management systems (PMS) and front office operations.
Proficiency in English; additional languages are a plus.
Ability to work flexible hours, including nights, weekends, and holidays.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

Front Office Manager

Front Office - Team Leader

Front Office Associate

Reservations Manager

Reservation Executive

Area Manager

Front Office Assistant

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Front Office Associate

Travel Consultant / Sr. Travel Consultant - API Team

Sales Executive

Front Desk Executive

Guest Relationship Executive (GRE)

Front Office GSA

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Reservations Associate

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Front Office

Operations Executive – International Holidays and Packages

Operations Executive – International Holidays and Packages

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