Mohali Punjab Customer support executive english Jobs – 144 Open Jobs Today

Technical Support Lead
Kalyan Business Solutions —Mohali, Punjab
- Up to ₹50,00,000 a year
- Full-time
- Azure
- Computer Science
- English
- Health insurance
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15h
Urgent Hiring || BPO
Arrjom Career Solutions —Mohali, Punjab
- ₹21,100 - ₹23,100 a month
- Urgently hiring
- Customer service
- English
- Bachelor's degree
- Flexible schedule
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Accounts Executive (AR / AP)
Amar infogrid innovations pvt. ltd. —Mohali, Punjab
- ₹21,000 - ₹35,000 a month
- Overnight shift
- Walk-in
- Microsoft Excel
- Microsoft Outlook
- English
- Commuter assistance
- Health insurance
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Client Retention Executive
Webomaze Technologies Private Limited —Zirakpur, Punjab
- ₹20,079.31 - ₹32,541.54 a month
- Full-time
- CRM software
- English
- Master's degree
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14d
Customer Support Executive – International BPO
Jeewan dreamz —Mohali, Punjab
- ₹19,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
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FOUNDING TECHNOLOGY & OPERATIONS LEADER
Solution Law —Chandigarh, Chandigarh
- ₹12,00,000 - ₹60,00,000 a year
- Part-time
- Customer service
- English
- Software development
Quick apply
Customer Care Executive
Webart Softech —Panchkula, Haryana
- Night shift
- English
- Communication skills
Telesales Executive
ELKOS HEALTHCARE —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- ₹10,000 - ₹25,000 a month
- Full-time
- Customer service
- Computer literacy
- English
- Cell phone reimbursement
Quick apply
Sales Support Executive
Flight Fare Experts Pvt. Ltd. —Zirakpur, Punjab
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Food provided
Quick apply
Client Support Executive
Techno web solutions —Mohali, Punjab
- ₹10,942.95 - ₹30,000.00 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
Quick apply
Customer Care {US Process}
Incinque Business Solutions Pvt. Ltd. —Mohali, Punjab
- From ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
Associate
Cogneesol —Mohali, Punjab
- Customer service
- ERP systems
- English
Quick apply
Customer Support Executive
Millions Kart Private Limited —Chandigarh, Chandigarh
- ₹12,000 - ₹16,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Cell phone reimbursement
Quick apply
2d
Export Executive
Samrat HPL —Panchkula, Haryana
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- English
- Research
Quick apply
Sales & Communication Coach
Incinque Business Solutions Pvt. Ltd. —Mohali, Punjab
- ₹13,653.57 - ₹45,936.78 a month
- Full-time
- Sales
- Marketing
- English
Quick apply
Tele Calling Executive
OhMyGlow Clinic —Chandigarh, Chandigarh
- ₹15,000 - ₹22,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Cell phone reimbursement
- Flexible schedule
Quick apply
Tele Caller Executive
vakshana interiors —Mohali, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
Front Desk Executive
Avion —Panchkula, Haryana
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Back Office Executive
Rupeestop LLP —Zirakpur, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Chat Support Executive
OptimoShell Global Private Limited —Zirakpur, Punjab
- Up to ₹20,000 a month
- Full-time
- Customer service
- Laboratory experience
- English
- Paid time off
- Flexible schedule
Quick apply

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Technical Support Lead

Kalyan Business Solutions
Mohali, Punjab

Quick apply

Job details

Permanent | Full-time
Up to ₹50,00,000 a year
15 hours ago

Benefits

Provident Fund
Health insurance

Qualifications

Jira
BCS
Azure
Computer Science
English
Technical support
Bash (Unix shell)
SQL
AWS
Presentation skills
Bachelor's degree
ITIL
Computer Engineering
Application support
AI
Billing
Communication skills
Python
PowerShell
Senior leadership

Full job description

As the Head of Technical Support, you will lead and scale Reach's global Technical Support function, owning end-to-end support strategy, operations, and quality for our BSS/OSS platform serving MVNO and telecom brands worldwide. You will build and mentor a high-performing team spanning different levels of support, drive operational excellence through automation and process rigor, and serve as the senior escalation point for major incidents and critical client relationships. This is a leadership role requiring deep technical credibility, strong process discipline, and the ability to translate operational insight into product and engineering improvements.

Key Responsibilities

Leadership & Team Management

Build, lead, and mentor a multi-tiered Technical Support organization, setting clear support KPIs, career paths, and performance standards.
Establish a culture of ownership, urgency, and continuous learning across the support function.
Manage escalations for critical client relationships and high-severity issues.

Incident, Major Incident & Change Management

Own end-to-end Incident Management and ensure SLA adherence across all client brands.
Drive Major Incident Management, setting up and leading war rooms to resolve P1/escalated

issues with speed and clarity.

Own and continuously mature Change Management practices in partnership with Engineering,

DevOps, and L3 teams, ensuring changes are well-governed and low-risk.

Institutionalize ITIL best practices across Incident, Problem, and Change Management, and drive maturity assessments against the framework.

Process, Quality & Continuous Improvement

Own process orientation across the support function — proactively identify gaps in SOPs, workflows, and escalation paths, and drive them to closure.
Design, document, and continuously refine SOPs, RACI matrices, and runbooks for recurring and critical support scenarios.
Own ticket quality audits and drive KPI-based scoring across SLA compliance, diagnostic accuracy, resolution completeness, and communication quality.
Define and evolve support KPIs and metrics frameworks, and perform ongoing analysis to track trends, outliers, and improvement areas.
and Build and maintain dashboards a support score/health card for brands and support operations, combining KPI tracking with ad-hoc analysis for leadership and client visibility.
Lead root-cause analysis for recurring issues and drive permanent fixes with Product and

Engineering.

Own Communication Management as per ITIL practices — ensuring timely, accurate, and consistent communication during incidents, changes, and outages to internal stakeholders and client brands.

Automation & Technical Depth

Champion automation initiatives that reduce manual effort, ticket deflection, and repetitive diagnostic work, driving measurable operational efficiency gains.
Maintain hands-on technical depth across support tools, workflows, scripting (Python/Bash/PowerShell), DBMS (SQL — DDL/DML), cloud platforms, and emerging AI/ML capabilities for support use cases.
Own configuration, workflow design, and optimization of ITSM tools such as Jira Service Management (JSM), including automation rules, SLAs, and reporting.
Evaluate and pilot AI-assisted support capabilities (e.g., virtual agents, intelligent ticket routing/deflection) to elevate support efficiency and customer experience.

Stakeholder & Cross-functional Collaboration

Represent Technical Support in Service Review Meetings and executive-level client conversations.
Partner closely with Product and Engineering teams, feeding back operational insights to influence the product roadmap.
Collaborate with Customer Success and Operations teams on issue analysis, trend reporting, and client health.
Present clear, data-driven reporting on support performance, incident trends, and improvement initiatives to leadership.

Requirements

Experience

20+ years of overall experience, with substantial experience in Technical/Application Support leadership roles.
Deep domain experience in Telecom BSS product support (billing, charging, order management, provisioning, or related BSS/OSS functions).
Work experience in MNOs/MVNOs/MVNEs
Proven track record of building and leading multi-tiered technical support teams at scale.

Process & Framework Expertise

Thorough, hands-on expertise in ITIL processes, with particular depth in Incident Management, Major Incident Management, Change Management, and Communication Management practices.
Strong understanding of RACI models and ability to apply them to define clear accountability across support, engineering, and client-facing teams.
Strong process orientation with a demonstrated ability to identify gaps in SOPs and operational processes and implement lasting fixes. Technical Depth
Hands-on working knowledge and technical depth across:

◦ Support tools, ticketing/workflow platforms, and diagnostic utilities

◦ Scripting and automation (Python, Bash, PowerShell, or equivalent)

◦ Database concepts and SQL (DDL/DML) for troubleshooting and analysis

◦ Cloud platforms (AWS/Azure/GCP or equivalent)

◦ AI/ML concepts and their practical application in support operations (e.g., automation,

deflection, virtual agents)

Demonstrated experience configuring and administering ITSM tools such as Jira Service Management (JSM), including workflows, automation, and reporting.
Strong capability in KPI definition and analysis, dashboard creation, and ad-hoc data analysis to build and maintain support scorecards/health cards for brands and operations.

Communication & Stakeholder Management

Clear, articulate, and confident communicator, comfortable presenting to senior leadership and client executives.
Strong written and verbal proficiency in English.
Ability to translate technical detail into business-relevant insight for varied audiences.

Initiative & Operational Excellence

Demonstrated track record of driving automation initiatives that deliver measurable operational excellence.
Self-starter who proactively identifies opportunities for improvement rather than waiting for direction.
A positive, solutions-oriented outlook with persistence in the face of ambiguity and roadblocks.

Education

Bachelor's degree in Computer Science, Computer Engineering, or related field preferred.

Experience

20+ Years

Location

Mohali/Chandigarh

Expected Hours

This role supports US operations and requires flexibility to align with US business hours as needed, given the India team supports US operations 24/7. While this is a leadership role with broader oversight responsibilities, the ability to engage during US day-time hours for critical escalations, war rooms, and stakeholder meetings is essential. Budgeted for 40 hours per week, with schedule flexibility based on business needs.

About You

You have excellent and effective communication skills (English), and can influence both technical and executive audiences.
You have a positive outlook and great attitude in problem-solving, and are willing to dig into problems to find root causes and solutions.
You are persistent when faced with roadblocks and look for out-of-the-box solutions.
You enjoy solving challenging problems under time and resource constraints.
You are comfortable taking calculated risks and owning outcomes.
You lead by example and bring out the best in the teams you manage.

Pay: Up to ₹5,000,000.00 per year

Benefits:

Health insurance
Provident Fund

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Technical support: 10 years (Required)
BSS: 5 years (Required)

Work Location: In person

Quick apply

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