Mumbai Maharashtra Customer service in airline Jobs – 150 Open Jobs Today

Sr Executive : Customer Service
DHL —Mumbai, Maharashtra
- Email
- Customer service
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
1d
Travel Consultant
Moonlight Placement Services —Goregaon, Mumbai, Maharashtra
- ₹25,411.38 - ₹30,000.96 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Import Customer Service
Orbitouch Outsourcing Private Limited —Mumbai District, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
20h
Front Desk & Student Coordinator
Aerodynamiks Avigation private limited —Andheri, Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
20h
TOUR LEADER
Kesari Tours —Mumbai, Maharashtra
- Customer service
- Presentation skills
- Bachelor's degree
11d
Assistant Manager – Sales & Marketing
Sukhin Global Logistics LLP —Mumbai, Maharashtra
- ₹60,000 - ₹75,000 a month
- Full-time
- Sales
- Business development
- Travel
- Work from home
Quick apply
Export Pricing
Geotrans International Pvt Ltd —Chembur, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
4d
Corporate Ticketing - Refund
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Holiday Consultant
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
Hotel Operations
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Bachelor's degree
- Travel
- Communication skills
Quick apply
GM-Imports & Freight
Vodafone Idea —Mumbai, Maharashtra
- Management
- Engineering
- Master's degree
Travel Consultant / Sr. Travel Consultant ( International Amd)
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Manager – Sales
Sukhin Global Logistics LLP —Mumbai, Maharashtra
- ₹90,000 - ₹1,00,000 a month
- Full-time
- Sales
- Business development
- Travel
- Work from home
Quick apply
Senior Travel Consultant
Crediscreen Services Pvt Ltd —Fort, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Senior Pricing
Sukhin Global Logistics LLP —Mumbai, Maharashtra
- ₹55,000 - ₹60,000 a month
- Full-time
- Travel
- In-person
- Communication skills
- Work from home
Quick apply
Hotel Operations
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Travel
- Communication skills
Senior Travel Consultant - Hyderabad
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
14h
Operations Coordinator
Crane Worldwide Logistics India Pvt Ltd —Mumbai, Maharashtra
- Bachelor's degree
10d
Travel Consultant - SOTO
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
Airfreight Pricing Manager
SM Group —Mumbai, Maharashtra
- Bachelor's degree
- In-person
- Communication skills
Quick apply

I want to receive the latest job alerts for customer service in airline in mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service in airline jobs near mumbai maharashtra

General Manager jobs in Mumbai, Maharashtra

Operations Coordinator jobs in Mumbai, Maharashtra

Travel Consultant jobs in Mumbai, Maharashtra

Pricing Manager jobs in Mumbai, Maharashtra

Senior Customer Service Representative jobs in Mumbai, Maharashtra

Sales jobs in Mumbai, Maharashtra

General Manager jobs in Coimbatore, Tamil Nadu

General Manager jobs in Rajasthan

Finance Manager jobs in Delhi, Delhi

General Manager jobs in Thiruvananthapuram, Kerala

Accounts Manager jobs in Mohali, Punjab

Associate Product Manager jobs in Gurugram, Haryana

General Manager jobs in Chhattisgarh

It Project Manager jobs in Pune, Maharashtra

Operations Coordinator jobs in Noida, Uttar Pradesh

Operations Coordinator jobs in Ashoknagar, Bengaluru, Karnataka

Operations Manager jobs in Bengaluru, Karnataka

Operations Work From Home jobs in Hyderabad, Telangana

Operations Coordinator jobs in Guwahati, Assam

Amazon Customer Service jobs in Bengaluru, Karnataka

Sr Executive : Customer Service

DHL -
Mumbai, Maharashtra

Apply Now

Job details

Fresher
1 day ago

Benefits

Health insurance
Paid time off

Qualifications

Succession planning
Customer service
Call center experience
Inbound voice
Test-driven development
Bachelor's degree
Communication skills

Full job description

Job Title

Executive/Sr. Executive – Customer Service

Function

Customer Service

Reports To

Team Lead – Contact Centre

Location

Head Office/Region

Travel Required

25% þ 50% 75%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Executive – Customer Service will be responsible for delivering high-quality service to Blue Dart customers by handling inbound calls, resolving shipment-related queries, coordinating timely pickups and deliveries, and ensuring adherence to defined customer service standards. The role also involves promoting sales opportunities through customer interactions and maintaining effective coordination with internal teams to enhance service delivery.

Job Purpose:

To provide superior customer experience by handling inbound calls, resolving shipment queries, coordinating with operations teams for timely pickups and deliveries, and driving cross-sales opportunities, while ensuring adherence to service quality parameters.

Key Roles & Responsibilities:

Customer Interaction & Query Resolution

Handle inbound customer calls in line with defined standard operating procedures and service quality benchmarks.

Record pickup requests accurately and coordinate with pickup staff for timely execution.

Resolve customer queries related to shipment tracking, transit times, and delivery updates.

Manage customer claims and complaints, ensuring coordination with operations for effective resolution, and escalate unresolved cases.

Sales & Revenue Generation

Conduct cross-sales, TDD sales, and other customer service sales initiatives to meet defined sales targets.

Operational Coordination

Actively liaise with the tracking team for shipment status updates and forward unresolved queries promptly.

Ensure all pickup and delivery requests are managed within defined timelines.

Customer Service Excellence

Maintain adherence to best-in-class customer service parameters across all interactions.

EMS

Ensure that EMS is properly implemented and that environmental matters are properly handled at all stages

The incumbent should be ISO 14001 :2015 trained or has a good awareness about Environmental initiatives/ ESG

Should be able to handle environmental customer complaints smoothly

Qualifications & Experience:

Education

Essential: Graduate in any discipline.

Experience

1 - 3 years of experience in customer service or contact centre operations (preferably in logistics/e-commerce/retail).

Freshers with strong communication skills may also be considered.

Skills & Capabilities:

Core Technical Skills

Proficiency in handling customer service calls and CRM systems.

Knowledge of shipment tracking processes and customer query resolution.

Basic sales orientation with ability to cross-sell products/services.

Behavioural Competencies

Communication: Strong verbal communication and listening skills.

Customer Centricity: Passion for delivering exceptional customer service.

Problem-Solving: Ability to resolve queries and escalate issues appropriately.

Team Collaboration: Capability to coordinate effectively with cross-functional teams.

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

Ensure timely response to customer pickup and delivery requests

% of calls answered within defined number of rings/seconds

Number of abandoned calls

Average number of calls handled

Adherence to defined timelines for pickup requests

Drive revenues from the customer service channel

Revenue from Cash Desk Sales, TDD

Ensure capability building of self

Scores on functional training-related tests

Ensure performance-driven culture

Adherence to Performance Management System timelines and guidelines

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

Competitive pay and performance-linked rewards that truly recognize your impact.

Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.

Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].

Apply Now

Refine Your Search

customer service in airline jobs in mumbai maharashtra

Sr Executive : Customer Service

Travel Consultant

Import Customer Service

Front Desk & Student Coordinator

TOUR LEADER

Assistant Manager – Sales & Marketing

Export Pricing

Corporate Ticketing - Refund

Holiday Consultant

Hotel Operations

GM-Imports & Freight

Travel Consultant / Sr. Travel Consultant ( International Amd)

Manager – Sales

Senior Travel Consultant

Senior Pricing

Hotel Operations

Senior Travel Consultant - Hyderabad

Operations Coordinator

Travel Consultant - SOTO

Airfreight Pricing Manager

I want to receive the latest job alerts for customer service in airline in mumbai maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected