Uppal Kalan Hyderabad Telangana Non voice process Jobs – 152 Open Jobs Today

Agent, Technical Support
Blackbaud —Hyderabad, Telangana
- Full-time
- CRM software
- Software troubleshooting
- Salesforce
Customer Support
Green Book Solutions —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Communication skills
Policy SME Lead(Data Annotation)
Wipro Limited —Hyderabad, Telangana
- Night shift
- English
- Bachelor's degree
- Machine learning
21h
Customer Support Associate
Adro Infotech —Madhapur, Hyderabad, Telangana
- ₹10,525.54 - ₹34,553.31 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
7d
Customer Support Executive (CSE)
Analogics Tech India Ltd —Hyderabad, Telangana
- ₹15,000 - ₹19,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Food provided
Quick apply
Executive – Customer Support
Arya Omnitalk —Hyderabad, Telangana
Customer Support Executive (CSE)
Techminds Hub —Pocharam, Telangana
- ₹16,200 - ₹23,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
Quick apply
Customer Support
Acuity Software Technologies —Gachibowli, Hyderabad, Telangana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Support Associate
Legal Capital law firm —Hyderabad, Telangana
- ₹12,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Food provided
Quick apply
Banking Inbound Voice Process
techmindshub —Pocharam, Telangana
- ₹17,500 - ₹23,000 a month
- Full-time
- Customer service
- English
- Computer skills
- Commuter assistance
- Flexible schedule
Quick apply
6d
Call Center Executive
Apollos Partners —Ameerpet, Hyderabad, Telangana
- ₹20,000 - ₹24,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Ops specialist (French) , JWO Customer Support, CXQO
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- English
- AWS
- Bachelor's degree
3d
Voice Process Executive
KALAKAR INDIA —Gachibowli, Hyderabad, Telangana
- ₹15,000 - ₹30,000 a month
- Full-time
- Walk-in
- English
- Microsoft Office
- 12th Pass
Quick apply
Customer Support Executive (CSE)
verQ —Hyderabad, Telangana
- ₹15,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
Quick apply
Customer Support Executive (CSE)
Dr. Marin's Personalized Child Therapy —Nanakramguda, Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Voice Process Executive
Bluewings Consultancy Pvt Ltd —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
- Commuter assistance
- Paid time off
Quick apply
7d
Customer Support Representative
Quiklee —Khairatabad, Hyderabad, Telangana
- ₹10,780.80 - ₹16,000.00 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid time off
- Cell phone reimbursement
Quick apply
10d
Tele-Collections Executive – Banking Voice Process
SS Financial Services - Call Center —Begumpet, Hyderabad, Telangana
- ₹16,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
Customer Support Associate
SK RYDO PVT LTD —Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Weekend availability
- English
- Windows
- Microsoft Office
Quick apply
5d

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Agent, Technical Support

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Live chat
CRM software
Authentication
SSO
Software troubleshooting
Salesforce
Technical support
Analysis skills
IT support
B2B
APIs
SaaS
AI
Log analysis
Communication skills

Full job description

As a Technical Support agent you will work as part of our Customer Support team to solve complex customer issues by combining technical troubleshooting with a strong understanding of customer context and impact. You’ll build technical capability over time while developing the judgment needed to deliver high-quality, customer-focused support.

What You’ll Do

Case Ownership and Technical Troubleshooting

Investigate and resolve complex customer issues, understanding both the customer experience and the underlying technical cause

Troubleshoot using tools such as browser developer tools, API clients (e.g., Postman), and log analysis

Apply knowledge of authentication concepts such as SSO and MFA during diagnosis

Build working knowledge of product behavior, integrations, and common failure patterns

Develop a strong foundation in troubleshooting across web applications and integrated systems over time

Own cases end to end, ensuring clear, structured documentation of investigation steps, findings, and outcomes

Escalate issues with concise, well-structured summaries that enable faster resolution by senior team members

Identify recurring issues, trends, and patterns to improve support efficiency and product outcomes

Knowledge Application and Continuous Learning

Create and maintain knowledgebase articles based on real customer issues and case patterns

Apply Knowledge-Centered Service (KCS) practices as part of daily work

Continuously build technical capability through hands-on troubleshooting and feedback

Strengthen analytical thinking to connect issues across technical and functional areas as knowledge develops

Stay current on product updates, new features, and evolving customer needs

Deliver Customer Support Across Channels

Provide support across phone, chat, and ticketing channels, adapting your approach to each

Guide customers through solutions clearly and confidently, including live troubleshooting scenarios

Manage multiple chat conversations while maintaining accuracy, quality, and composure

Provide timely, meaningful updates with a clear path to resolution for every case

Prioritize work based on customer impact and urgency, balancing speed with quality of resolution

Work in a Global Support Model

Align to US business hours to support North American customers

Operate within a follow-the-sun model across North America, UK, India, and Australia

Maintain reliability and consistency in coverage, including select holidays based on business needs

Participate in after-hours support rotations as required by product, region, or team size

Use Tools, AI, and Resources Effectively

Leverage internal tools, automation, and AI-enabled resources to improve efficiency and response times

Apply sound judgment when using AI and tools to ensure accuracy, relevance, and a strong customer experience

Use these tools to support problem-solving and learning, not replace critical thinking

Manage workload effectively while maintaining quality, accountability, and responsiveness

What You’ll Bring

Experience

2–3 years in B2B SaaS or enterprise technical support (not high-volume transactional or retail support)

Proven experience troubleshooting complex issues beyond scripted resolutions, including root cause investigation

Required experience supporting customers across phone, chat, and ticketing channels in a professional environment

Experience working directly with customers to diagnose issues (not solely internal IT or infrastructure support)

Experience using case management or CRM tools (e.g., Salesforce, Zendesk)

Strong written and verbal communication skills

Familiarity with KCS, or willingness to adopt it quickly

Experience in high-volume, primarily transactional support environments alone will not be sufficient for success in this role

Technical and Analytical Capability

Foundational understanding of troubleshooting across web applications, cloud platforms, or integrations

Comfort using diagnostic tools to investigate issues, even when the path to resolution is not immediately clear

Basic understanding of authentication concepts (SSO, MFA)

Strong analytical thinking with the ability to connect technical and functional issues as knowledge is built

Ability to learn new technologies quickly and apply them in a customer-facing context

Preferred Exposure

Exposure to or interest in:

CRM and engagement platforms

Financial systems or payment processing

Education software or student systems

APIs, integrations, or email deliverability

Why This Role

Build strong technical troubleshooting and problem-solving skills in a customer-facing environment

Gain exposure to global support operations and enterprise customers

Grow into more advanced technical, product-aligned, or specialized support roles

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

non voice process jobs in uppal kalan hyderabad telangana

Agent, Technical Support

Customer Support

Policy SME Lead(Data Annotation)

Customer Support Associate

Customer Support Executive (CSE)

Executive – Customer Support

Customer Support Executive (CSE)

Customer Support

Customer Support Associate

Banking Inbound Voice Process

Call Center Executive

Ops specialist (French) , JWO Customer Support, CXQO

Voice Process Executive

Customer Support Executive (CSE)

Helpdesk Executive / Customer Support Executive

Customer Support Executive (CSE)

Voice Process Executive

Customer Support Representative

Tele-Collections Executive – Banking Voice Process

Customer Support Associate

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