Choolaimedu Chennai Tamil Nadu Desktop support technician Jobs – 107 Open Jobs Today

IT Support Associate II, OPSTech IT -Service Desk
ADCI - Tamil Nadu —Chennai, Tamil Nadu
- Full-time
- Computer science
- Windows
- Bachelor's degree
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IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
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DHL —Chennai, Tamil Nadu
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- Java
- Health insurance
Senior IT Customer Support Analyst, Desktop Support
KBR —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Windows
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Lead Technical Support Engineer
Caterpillar —Chennai, Tamil Nadu
- Full-time
- Azure
- AWS
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9d
Technical Support Engineer – Voice and Email
Movate —Chennai, Tamil Nadu
- Computer Science
- Sales
- Engineering
Senior Assistant: Technical Support
Inncon —Chennai, Tamil Nadu
- ₹2,75,000 a year
- Full-time
- Software troubleshooting
- B.Sc
- English
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Eicher —Chennai, Tamil Nadu
- Microsoft Excel
- Bachelor's degree
- Health insurance
Technical Support Engineer- B.E Chemical/Mechanical
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹2,00,000 - ₹2,50,000 a year
- Full-time
- Bachelor's degree
Technical Support Engineer
VertX Solutions —Chennai, Tamil Nadu
- Microsoft Outlook
- Software troubleshooting
- Windows
Helpdesk Executive
Mentor Infocomm India Pvt Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Analysis skills
- Health insurance
Quick apply
Technical Support & Services Manager
New Wave Computing —Chennai, Tamil Nadu
Banking Technical Support Executive
EDL Technologies Private Limited —Chennai, Tamil Nadu
- ₹2,00,000 - ₹2,20,000 a year
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
12d
IT Support Specialist
Roanuz —Chennai, Tamil Nadu
- Full-time
- Azure
- Windows
- SQL
Technical Services Lead| Bangalore | Oracle/Weblogic/Middleware Support Engineer
Photon —Chennai, Tamil Nadu
- Weekend availability
- Azure
- Oracle
- DevOps
Technical Support Executive
REFULGENCEINC PVT LTD —Chennai, Tamil Nadu
- ₹12,000 - ₹21,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Technical Support
Vembu —Chennai, Tamil Nadu
- Computer science
- English
- Analysis skills
Technical Support Executive (Biotech) - Hindi
Medisequence Pvt Ltd —Chennai, Tamil Nadu
- Email
- Microsoft Office
- Master's degree
- Presentation skills
Quick apply
18h
Line technical support & Certification Engineer - Power tools
Bosch Group —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Project management
Quick apply
Technical Support Engineer- Mechanical (CFD)
Skill-lync —Chennai, Tamil Nadu
- Analysis skills
- C++
- Communication skills
Quick apply

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IT Support Associate II, OPSTech IT -Service Desk

ADCI - Tamil Nadu -
Chennai, Tamil Nadu

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Job details

Full-time
1 day ago

Qualifications

Live chat
Computer science
TCP
Windows
Technical support
DHCP
Bachelor's degree
ITIL
DNS
ServiceNow
Linux
TCP/IP
Root cause analysis
Network engineering
Communication skills
Active Directory
VPN

Full job description

DESCRIPTION

About Opstech Solutions - Service Desk (OTS-SD)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. OTS IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile...

About The Role
The OTS Global Service Desk is a virtual extension of field IT teams, providing prompt and professional remote IT assistance to team members, partner organizations, and customers across the global fulfillment organization
The team operates with a #BetterTogether and #OneTeam mindset in service of shared organizational goals
The role involves troubleshooting technical issues, enabling access to critical systems, and resolving customer queries through phone and chat interactions
The team leverages the latest tools and continuously hones skills to deliver efficient, effective solutions that keep workflows running smoothly
Every interaction is approached with a dedicated focus on customer satisfaction, ensuring a positive support experience

Key job responsibilities

Offer remote support for requests received through phone and chat interactions, incidents, and service requests assigned in ServiceNow, ensuring first-contact resolution and adherence to defined SLA targets
Diagnose and resolve IT support issues related to accounts and passwords, desktop/laptop Windows environments, ACME applications, printers, scanners, and general workspace technology by following established policies, procedures, and knowledge base articles
Follow escalation protocols to identify, troubleshoot, and route unresolved issues to the appropriate resolver group within defined timelines, ensuring accurate documentation and warm handoff to minimize customer impact
Perform deep dive analysis on incident patterns, root causes, and ticket trends to produce actionable analytics that support operational decision-making and continuous improvement initiatives
Maintain, create, and update policies, procedures, and standard operating processes to reflect current support workflows, ensuring accuracy and accessibility for the broader Service Desk team

We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

BASIC QUALIFICATIONS

Experience in communicating technical concepts to a non-technical audience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience managing work and priorities through a ticketing system and coordination with Manager
Experience demonstrating problem solving and root cause analysis
Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience related IT

PREFERRED QUALIFICATIONS

Experience managing a high volume of requests and competing deadlines
Experience providing customer-facing technical support with strong verbal and written communication skills
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience with Active Directory account provisioning, password resets, and access management
Familiarity with ITIL incident and request management processes
Experience working against defined KPIs such as SLA, CSAT, MTTR, or first-contact resolution targets
Experience creating or contributing to knowledge base articles or technical documentation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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