Chennai Tamil Nadu Data management Jobs – 4734 Open Jobs Today

Service Management Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
12d
System Analyst
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED —Kilpauk, Chennai, Tamil Nadu
- ₹6,50,000 - ₹8,50,000 a year
- Full-time
- Computer Science
- Analysis skills
- In-person
Quick apply
Lead I - Business Analysis ( Asset Management Domain)
UST —Chennai, Tamil Nadu
- Full-time
- Research
- Master's degree
- Analysis skills
Quick apply
Senior Process Associate - Invoice Processing, Finance and SCM
HCLTech —Chennai, Tamil Nadu
- Oracle
- Customer service
- Bachelor's degree
2d
Sr. Associate/Lead: Data Analyst – Schools of Excellence
Bhumi —Chennai, Tamil Nadu
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
2d
Specialist CoE - HR
HCLTech —Chennai, Tamil Nadu
1d
Operations Manager
Consulting & Beyond —Kilpauk, Chennai, Tamil Nadu
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
1d
BI Analyst
Appian Corporation —Chennai, Tamil Nadu
- Salesforce
- Engineering
- Bachelor's degree
- Health insurance
Quick apply
Back Office Assistant Manager
Datamark, Inc. —Chennai, Tamil Nadu
- ₹5,75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
MIS Head
Emriom Fze —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
Quick apply
19h
Data Processor
GRG POLY DYNAMICS PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹18,455.00 - ₹4,81,349.77 a month
- Part-time
- AutoCAD
- Schematics
- Project management
Quick apply
6d
Project Delivery Excellence Manager
UST —Chennai, Tamil Nadu
- PMP
- Analysis skills
- Project management
Quick apply
Executive Assistant/ Personal Secretary - Immediate Joining
WSSP —Chennai, Tamil Nadu
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- English
- Administrative experience
- In-person
Quick apply
16h
Data Engineer
OEConnection —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
- Azure
- SQL
12d
Human Resources Operations Specialist
Appian Corporation —Chennai, Tamil Nadu
- Customer service
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Manager - Program Management
Altimetrik Corp —Chennai, Tamil Nadu
- Azure
- PMP
- B.Sc
Work Force Management - Reporting Professional
Gainwell Technologies —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
14d
MANAGER - ERP
CHIRAKKAL AUTOMOTIVE PVT Ltd —Ambattur, Chennai, Tamil Nadu
- ₹6,00,000 - ₹9,00,000 a month
- Full-time
- Windows
- Databases
- AWS
Quick apply
14d
Assistant Vice President - Data Analytics
Citi —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Databases
- Analysis skills
11d
IT Deployment, Data Analyst - Chennai
Kuehne+Nagel —Chennai, Tamil Nadu
- Oracle
- Data analysis skills
- SQL

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Service Management Specialist

OEConnection -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
12 days ago

Qualifications

Incident management
IT service management
English
Analysis skills
Bachelor's degree
ITIL
IT
Problem management
AI
Communication skills
Analytics

Full job description

Job Summary/Objective
Coordinates the operational execution of technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.

Key Responsibilities & Duties (essential to the job)
1. Leads and coordinates the end-to-end Incident and Major Incident Management process, including stakeholder communications, escalation management, and service restoration, acting as the central point of coordination during high-priority incidents.
2. Facilitates Major Incident and Post Incident Reviews (PIRs), reviews production incidents for root cause, and drives problem management with corrective and preventive actions to reduce recurring incidents and improve service stability.
3. Identifies, designs, and implements AI-enabled and intelligent automation solutions across Service Management processes, including their governance and continuous improvement, to improve operational efficiency, service quality, and user experience.
4. Develops and maintains operational dashboards, KPIs, and service health and trend reporting; ensures metrics are monitored and that incident, problem (RCA), service request, and SLA reports are produced, distributed, and utilized by management and Technology Leadership.
5. Coordinates and supports 24x7 operational service management activities, ensuring effective handovers, follow-the-sun support alignment, and adherence to established support models.
6. Works with cross-functional teams, Process and IT Owners, and stakeholders to define, implement, and
continuously improve ITSM/ITIL processes, standards, and methodologies across all lines of business, ensuring they are understood and adhered to.
7. Identify integration points with other processes; ensures all integrated processes are fully documented and accessible in a repository for teams and other desired stakeholders.
8. Conducts periodic training, and awareness sessions related to ITSM process and best practices.
9. Maintains day-to-day responsibility for the ownership and resolution of Service Management issues.
10. Defines, analyzes, and reviews actual performance against defined Service Level Agreements (SLAs), driving improvement.
11. Performs ITSM audits and publishes results to stakeholders.
12. Owns and drives projects/initiatives.

Education
A bachelor’s degree from an accredited college or university is required, with a focus in computer science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies
At least 8 years of general technology experience, and 5+ years of Information Technology Service Management. Must hold good knowledge on tools and methodologies used for the adoption and governance of standardized and best practices in executing technology operations/services.
Knowledge of Incident and Major Incident Management, Problem Management, Change Management, and ITIL service lifecycle practices.

Understanding of Artificial Intelligence (AI), Generative AI, automation platforms, workflow orchestration, and their application within IT Service Management processes.

Experience with ITSM platforms, reporting tools, workflow automation technologies, and service performance analytics.
Strong analytical and data interpretation skills with the ability to identify trends, risks, and service improvement opportunities.
Ability to effectively manage high-severity incidents and coordinate cross-functional teams during critical service disruptions.
ITIL V4 Mandatory

Experience, Skills and Key Competencies (continued)
Must also be able to demonstrate the following skills and abilities:

Strong verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action.
Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations.
Strong interpersonal skills, and able to develop collaborative working relationships across all stakeholders.
Comfortable working both independently and in a diverse team setting.

Special Position Requirements

Must be willing to participate in a 24x7 global support model, including on-call responsibilities, shift rotations, weekend coverage, and support during critical business events as required.
Ability to respond to and coordinate critical incidents outside normal business hours when required.
Must be able to read, write, understand, and fluently speak in the English language.
Must be flexible and can work different shift hours as business needs require.

Apply Now

Refine Your Search

data management jobs in chennai tamil nadu

Service Management Specialist

System Analyst

Lead I - Business Analysis ( Asset Management Domain)

Senior Process Associate - Invoice Processing, Finance and SCM

Sr. Associate/Lead: Data Analyst – Schools of Excellence

Specialist CoE - HR

Operations Manager

BI Analyst

Back Office Assistant Manager

MIS Head

Data Processor

Project Delivery Excellence Manager

Executive Assistant/ Personal Secretary - Immediate Joining

Data Engineer

Human Resources Operations Specialist

Manager - Program Management

Work Force Management - Reporting Professional

MANAGER - ERP

Assistant Vice President - Data Analytics

IT Deployment, Data Analyst - Chennai

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