Hamdard Nagar Delhi Delhi Track manager (support & operations) Jobs – 934 Open Jobs Today

Track Manager (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Amazon Operations Manager
simpex industries —Ashok Vihar H.O, Delhi, Delhi
- ₹15,674.90 - ₹55,810.05 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
Quick apply
Track Lead (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer Science
- PMP
- Windows
13d
Operations Manager
ReUnited Global —Gurugram, Haryana
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
1d
E-commerce Specialist (Amazon & Flipkart)
Value For Sellers Private limited —Noida, Uttar Pradesh
- ₹18,000 - ₹23,000 a month
- Full-time
- Microsoft Excel
- Management
- Inventory control
- Cell phone reimbursement
Quick apply
HR Manager - Talent Acquisition & People Operations
SERP Forge —Noida, Uttar Pradesh
- From ₹40,000 a month
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Paid time off
- Work from home
Quick apply
Track Manager - IAM Operations
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- Mentoring
- Scripting
Assistant Program Manager (Operations)
Zippee —Gurugram, Haryana
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
5d
Logistics & Inventory Manager
Exotic India Art Pvt. Ltd. —Ashok Vihar H.O, Delhi, Delhi
- ₹50,000 - ₹60,000 a month
- Email
- Inventory management
- ERP systems
- Bachelor's degree
Quick apply
Senior Executive Advisor & Talent Acquisition Manager
Ramesh Upadhayay (Hiring Partner) —Connaught Place, Delhi, Delhi
- ₹40,000 - ₹3,00,000 a month
- Part-time
- Hybrid work
- Management
- Team management
- Business Administration
- Health insurance
- Work from home
Quick apply
E-commerce Operations Manager
Vani Kabir Multiverse —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- In-person
- Paid time off
- Paid sick time
Quick apply
Center Manager- Facility Management
ZOSPACE —Sainik Farm, Delhi, Delhi
- ₹3,00,000 - ₹5,00,000 a year
- Email
- Hospitality
- Microsoft Excel
- Bachelor's degree
- Food provided
Quick apply
M1 Manager - Customer Support
PayU —Gurugram, Haryana
- CRM software
- Microsoft Excel
- Customer service
Group Operations Manager
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer networking
- AI
Deputy Manager - Admin- Technical Operations
Paytm —Noida, Uttar Pradesh
- English
- Electrical experience
- Presentation skills
RENTAL COORDINATOR
COSMOS PUMPS PVT LTD —Nhpc Colony, Faridabad, Haryana
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Travel
- Health insurance
- Cell phone reimbursement
Quick apply
General Manager – Operations (D2C Fashion & Manufacturing)
Exude —Gurugram, Haryana
- ₹75,000 - ₹1,50,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Analysis skills
Quick apply
10d
Tower Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Azure
- Management
- PMP
Track Manager - Vmware vSphere & vCenter,VMware vSAN
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Mentoring
- Communication skills
9d
Track Lead - Critical Incident Management
HCLTech —Noida, Uttar Pradesh
- Communication skills
12d

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Track Manager (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.

Other duties as assigned by Management.

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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track manager (support & operations) jobs in hamdard nagar delhi delhi

Track Manager (Support & Operations)

Amazon Operations Manager

Track Lead (Support & Operations)

Operations Manager

E-commerce Specialist (Amazon & Flipkart)

HR Manager - Talent Acquisition & People Operations

Track Manager - IAM Operations

Assistant Program Manager (Operations)

Logistics & Inventory Manager

Senior Executive Advisor & Talent Acquisition Manager

E-commerce Operations Manager

Center Manager- Facility Management

M1 Manager - Customer Support

Group Operations Manager

Deputy Manager - Admin- Technical Operations

RENTAL COORDINATOR

General Manager – Operations (D2C Fashion & Manufacturing)

Tower Lead (Support & Operations)

Track Manager - Vmware vSphere & vCenter,VMware vSAN

Track Lead - Critical Incident Management

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