Anna Nagar Chennai Tamil Nadu Customer support executive Jobs – 965 Open Jobs Today

CRM Executive
LML Homes LLP —Kilpauk, Chennai, Tamil Nadu
- ₹25,000 - ₹40,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
3d
Data Management Executive (DME)
Code House Solutions LLP —Egmore, Chennai, Tamil Nadu
- ₹32,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- Agile
Quick apply
3d
Customer Relationship Executive
Chennai Nest —Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Remote
- Customer service
- English
- Bachelor's degree
- Work from home
Quick apply
Customer Support Executive - Freshers welcome
FreeElective Network —Chennai, Tamil Nadu
- ₹1,50,000 - ₹3,00,000 a year
- Full-time
- English
- Analysis skills
- Project management
- Work from home
Quick apply
Email Process Executive
UNLEASH NETWORKS PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹18,455 - ₹28,755 a month
- Part-time
- Salesforce
- English
- Master's degree
Quick apply
1h
Email & voice co-ordination support executive
Razon Technologies —Chennai, Tamil Nadu
- ₹3,50,000 - ₹4,00,000 a year
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
Quick apply
Telesales Executive
ddm signs —Villivakkam, Chennai, Tamil Nadu
- ₹18,000 - ₹30,000 a month
- Part-time
- Microsoft Excel
- English
- Computer skills
Quick apply
2d
Customer Relationship Executive
Maxpro Technologies —Chennai, Tamil Nadu
- Up to ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
Quick apply
Customer Service Executive - Customer Service Operations
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Customer service
- Bachelor's degree
14d
Accounting Executive
Holiwaytrip —Anna Nagar, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Accounting
- In-person
Quick apply
12h
Back Office Executive – Freshers and Experienced
Tenders Diary Private Limited —Padi, Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Email
- Walk-in
- English
- Microsoft Office
- Data entry
Quick apply
Personal Secretary to Managing Director
CHITRA KRISHNASSWAMY VIDYALAYA CBSE SCHOOL —Kodambakkam, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Email Support Executive
scymes services pvt limited —Ambattur, Chennai, Tamil Nadu
- ₹15,000 - ₹16,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
5d
Customer Success Executive
Biotastic Health Systems —Chetput, Chennai, Tamil Nadu
- ₹2,50,000 - ₹3,50,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
3d
Customer Support & Documentation Executive
La FreightLift —Chennai, Tamil Nadu
- Full-time
- Communication skills
US Customer Relationship Executive
GML Soft Labs —Chennai, Tamil Nadu
- Night shift
- Customer service
- English
- Communication skills
Delivery Manager I-Investment/Capital
UST —Chennai, Tamil Nadu
- Computer Science
- Master's degree
- Business development
Quick apply
Customer Service Executive
Sparkle Laser technology LLP —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
11d
Product and Tech Support Executive
Finxecute Solutions Private Limited —Chennai, Tamil Nadu
- Full-time
- SQL
- Analysis skills
- APIs
Quick apply
2d
Business Development Executive (BDE)
Lyzoo Technologies Private limited —Chennai, Tamil Nadu
- ₹25,582.82 - ₹60,959.07 a month
- Full-time
- Customer service
- ERP systems
- English
- Commuter assistance
- Health insurance
Quick apply

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CRM Executive

LML Homes LLP
Kilpauk, Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹40,000 a month
3 days ago

Benefits

Internet reimbursement
Provident Fund
Health insurance
Cell phone reimbursement

Qualifications

Customer service
Administrative experience
Bachelor's degree
Customer support
Office experience

Full job description

Customer Relationship Management

Act as the primary point of contact for customers after booking.
Maintain professional and regular communication with customers.
Understand customer requirements, concerns and expectations.
Build strong and long-term customer relationships.
Ensure customers receive timely and accurate information regarding their property.

B. Booking & Documentation

Coordinate the customer booking process and ensure completion of required documentation.
Verify customer KYC and other relevant documents.
Maintain accurate customer records in the CRM system.
Coordinate with Sales, Legal and Accounts teams for agreement and documentation requirements.
Track pending documents and follow up with customers for timely submission.

C. Payment & Collections Coordination

Maintain records of customer payment schedules and outstanding amounts.
Send payment reminders and demand notices as per approved schedules.
Coordinate with the Accounts/Finance team regarding customer payments.
Follow up with customers for pending payments.
Update payment status and customer records in the CRM system.
Escalate delayed payments to the reporting manager as required.

D. Customer Query & Grievance Handling

Respond promptly to customer queries through phone, email and other approved communication channels.
Register and track customer complaints and service requests.
Coordinate with concerned departments for resolution of customer issues.
Ensure complaints are closed within defined timelines.
Maintain proper records of complaints, actions taken and closure status.
Escalate unresolved or critical issues to the CRM Manager/Management.

E. Coordination with Project Team

Coordinate with Project, Civil, MEP and Quality teams regarding construction-related customer queries.
Provide customers with approved project updates and information.
Coordinate customer site visits wherever permitted.
Assist in communicating construction progress and important project milestones.
Ensure only authorized and verified information is shared with customers.

F. Agreement, Registration & Legal Coordination

Coordinate with customers regarding sale agreements, registration and other legal documentation.
Liaise with Legal and Documentation teams for pending requirements.
Track agreement and registration status.
Ensure customers are informed about important documentation timelines.
Maintain proper records of completed and pending documentation.

G. Possession & Handover

Coordinate the customer possession process.
Prepare and maintain possession schedules.
Coordinate with Project, Quality, Accounts and other departments for handover readiness.
Communicate possession-related requirements to customers.
Coordinate snag/defect reporting and closure before handover.
Ensure required handover documents are completed and maintained.

H. Post-Sales Customer Support

Handle customer requests after possession as per company policies.
Coordinate with maintenance/facility and project teams for post-handover concerns.
Track service requests until closure.
Ensure timely communication to customers regarding the status of their requests.
Maintain records of post-sales interactions and resolutions.

I. CRM System & MIS

Update customer information, interactions, payment status, documentation and service requests in the CRM system.
Ensure CRM data is accurate and updated on a regular basis.
Prepare daily/weekly/monthly CRM reports.
Maintain MIS related to bookings, collections, documentation, grievances, registrations and possession.
Track pending activities and follow up with respective stakeholders.

J. Customer Communication

Draft and send professional customer communications, notices, reminders and updates.
Coordinate communication regarding payment schedules, project updates, registration, possession and other important milestones.
Ensure communication is clear, accurate and aligned with company policies.
Maintain proper records of important customer communications.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Internet reimbursement
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer support executive jobs in anna nagar chennai tamil nadu

CRM Executive

Data Management Executive (DME)

Customer Relationship Executive

Customer Support Executive - Freshers welcome

Email Process Executive

Email & voice co-ordination support executive

Telesales Executive

Customer Relationship Executive

Customer Service Executive - Customer Service Operations

Accounting Executive

Back Office Executive – Freshers and Experienced

Personal Secretary to Managing Director

Email Support Executive

Customer Success Executive

Customer Support & Documentation Executive

US Customer Relationship Executive

Delivery Manager I-Investment/Capital

Customer Service Executive

Product and Tech Support Executive

Business Development Executive (BDE)

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