Delhi Delhi Team lead, managed services operations Jobs – 167 Open Jobs Today

Team Lead, Managed Services Operations
NTT Ltd —Delhi, Delhi
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Team Lead, Managed Services Operations
NTT DATA —Delhi, Delhi
- Full-time
- Bachelor's degree
- Team management
- Mentoring
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- Full-time
- English
- Bachelor's degree
- Manufacturing
Team Leader - Private Health Insurance
TELEMINDS INFOTECH PVT LTD —South West District, Delhi
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Team Lead / Business Head - Unsecured Business Loans
Epsilon Xeta Private Limited —Janakpuri, Delhi, Delhi
- ₹1,25,000 - ₹2,00,000 a month
- Full-time
- Financial services
- In-person
- Leadership
- Cell phone reimbursement
- Paid sick time
Quick apply
Team Leader/Project Manager
saksham infra solution private limited —Delhi, Delhi
- ₹30,000 - ₹70,000 a month
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- AutoCAD
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- Master's degree
- Cell phone reimbursement
Quick apply
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Team leader International lead generation
Indian Manpower Services —Kirti Nagar, Delhi, Delhi
- Up to ₹35,000 a month
- Full-time
- CRM software
- Management
- English
- Paid time off
- Paid sick time
Quick apply
Senior Coordinator – Compliance & Operations
Better Cotton —Delhi, Delhi
- ₹27,16,737 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Travel
- Paid holidays
- Work from home
14d
Team Lead
Sujata Computers —Delhi, Delhi
- Full-time
- Java
- Project management
- Leadership
Senior Team Lead – Recruitment
Nikom Infrasolutions Pvt. Ltd —Delhi, Delhi
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
Quick apply
9d
Collection Manager-Team Lead-Field Collections
Paytm —Delhi, Delhi
- Management
- Computer skills
- Leadership
Sales Team Leader / Sales Manager – Immigration Services
WI —Nehru Place, Delhi, Delhi
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- In-person
- Negotiation
- Paid time off
- Cell phone reimbursement
Quick apply
2d
Team Leader - Operations
Education On Call —Delhi, Delhi
- From ₹20,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
Senior Team Development & Talent Acquisition Manager
Dr. J Soni (Hiring Partner) —Connaught Place, Delhi, Delhi
- ₹40,000 - ₹3,00,000 a month
- Part-time
- Hybrid work
- Management
- Team management
- Recruiting
- Health insurance
- Work from home
Quick apply
Team Lead , Last Mile ACES
ASSPL - Delhi - C76 —Delhi, Delhi
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Team Lead , Last Mile ACES
ASSPL - Uttar Pradesh - D37 —Delhi, Delhi
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Team Leader - Operations
Renovo Assets Pvt. Ltd. —Delhi, Delhi
- ₹20,000 - ₹25,000 a month
- Full-time
- Master's degree
- Business development
- Project management
- Health insurance
Quick apply
Team Lead – Sales
Plotix —Delhi, Delhi
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
Key Accounts Manager- Warehouse
Pooja Logistics Limited —Shakurpur, Delhi
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
- Paid time off
- Food provided
Quick apply
Team Lead
Sysnet Global Technologies Pvt.Ltd —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Team Lead, Managed Services Operations

NTT Ltd -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Data centre experience
ITIL Certification
Change management
Bachelor's degree
Team management
Mentoring
Computer networking
IT
Communication skills
Time management
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Team Lead, Managed Services Operations is an entry level management role, responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.

This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
Provides support to all escalated incidents.
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
Performs quality audits, covering process, service experience, ticket updates as required.
Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Implements training and development initiatives for direct reports.
Engages with clients for technical operations as part of routine operations.
Constantly measures and analyze team’s delivery capabilities.

To thrive in this role, you need to have:

Good organizational and team management skills.
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Developing understanding of budgets and cost management.
Good time management, prioritization and delegation abilities.
Good focus on client centricity.
Highly focused on business outcomes.
Ability to guide the team through transformational objectives set out by the business.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.

Required experience:

Demonstrated experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
Demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
Demonstrated experience in organizational change management (transformational experience).
Relevant demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

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team lead, managed services operations jobs in delhi delhi

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