Kochi Kerala Senior operations Jobs – 368 Open Jobs Today

Senior Manager - Operations (NBFC)
Factorhuman Resources Pvt Ltd —Kochi, Kerala
- ₹50,000 - ₹55,000 a month
- Full-time
- Management
- Finance
- Master's degree
Quick apply
2d
Senior Branch Manager
DASHAMI FINANCE —Kochi, Kerala
- ₹40,000 - ₹60,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
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Senior Operations Executive
Dubhe Richus —Kochi, Kerala
- ₹35,000 - ₹38,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
5d
General Manager - Operations
CORAL PERFUMES INDUSTRY LLC —Kochi, Kerala
- From ₹1,00,000 a month
- Project management
- Budgeting
- In-person
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Senior Finance Manager
Autumn rooms —Kochi, Kerala
- From ₹1,00,000 a month
- Microsoft Excel
- Finance
- Analysis skills
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Senior Business Development Manager – EV Charging Infrastructure
Nirmal —Kochi, Kerala
- ₹1,20,000 - ₹1,60,000 a month
- Full-time
- Engineering
- Master's degree
- Business development
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1d
Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Master's degree
- Databases
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LOGISTICS SALES MANAGER – 3PL LOGISTICS , SUPPLY CHAIN & INTEGRATED LOGISTIC
Vignesh Establishments India Private Limited —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
- Flexible schedule
Quick apply
Assistant General Manager (AGM) – Operations (Pipeline Projects)
Western interiors and marine contractors —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Project management
- Construction experience
- In-person
Quick apply
Senior Associate,Treasures Relationship Manager, Consumer Banking Group
DBS Bank —Kochi, Kerala
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Senior HR Executive (Statuatory Compliance expert)
Deva Steels Kochi Pvt Ltd —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Human resources
Quick apply
Senior Trainer
centreal Bazaar India Ltd —Thrikkakara, Kochi, Kerala
- ₹60,000 - ₹80,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Cell phone reimbursement
Quick apply
Business Head
IPCS Global solutions pvt ltd —Kochi, Kerala
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Management
- Sales
- Commuter assistance
- Health insurance
Quick apply
NEED SENIOR ACCOUNTANT IN KOCHI
Aero group of companies —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Chief General Manager – Operations (JCB Dealership)
Bridgeway JCB —Kochi, Kerala
- From ₹1,25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
- Paid time off
- Cell phone reimbursement
Quick apply
4d
Senior Operations Executive
Sukino Healthcare Solutions Pvt Ltd —Vyttila, Kochi, Kerala
- Full-time
- MSW
- Microsoft Office
- Master's degree
Quick apply
4d
SENIOR ACCOUNTANT - SHIPPING LINE
SIMA MARINE —Maradu, Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- English
- Finance
- Health insurance
Quick apply
Senior Solutions Architect-Enterprise Solution Architecture
NeST Digital —Kochi, Kerala
- Full-time
- English
- Master's degree
- Electrical experience
Sales Support Director
NOV Inc. —Kochi, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Operations Manager
IHUB ROBOTICS —Kochi, Kerala
- ₹18,000 - ₹22,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
- Health insurance
- Paid time off
Quick apply

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Senior Manager - Operations (NBFC)

Factorhuman Resources Pvt Ltd
Kochi, Kerala

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Job details

Full-time
₹50,000 - ₹55,000 a month
2 days ago

Qualifications

Management
Finance
Master's degree
Business development
Bachelor's degree
Management reporting
Business Administration
Fraud prevention and detection
MBA
Leadership

Full job description

Job Description – Senior Manager

Industry: NBFC / Digital Lending / Financial Services
Location: Ernakulam (Kochi), Kerala
Department: Business Operations
Employment Type: Full-time

Job Summary

We are seeking an experienced Senior Manager to lead business and branch operations. The role is responsible for driving business growth, ensuring operational efficiency, maintaining regulatory compliance, managing teams, and strengthening relationships with customers and business partners.

Key Responsibilities

1. Business Growth & Strategy

Develop and implement business plans aligned with the organisation's growth objectives.
Identify new lending opportunities, customer segments, markets, and strategic partnerships.
Drive business volumes, revenue, portfolio growth, and profitability.
Monitor market trends, competitor activities, and customer requirements.
Track performance against approved targets and initiate corrective actions.

2. Lending & Credit Operations

Oversee the complete lending lifecycle, including lead generation, customer onboarding, credit assessment, approval coordination, documentation, disbursement, repayment, and closure.
Ensure adherence to approved credit policies, eligibility criteria, and delegation-of-authority limits.
Monitor portfolio quality, repayment performance, overdue accounts, and credit risk.
Coordinate with credit, legal, finance, operations, and collection teams for timely processing.
Ensure appropriate customer verification, documentation, and due diligence.

3. Branch & Operational Management

Supervise branch operations and ensure efficient utilisation of available resources.
Establish and monitor operational controls, approval workflows, service standards, and turnaround times.
Review daily, weekly, and monthly operational performance.
Ensure accurate maintenance of customer, loan, transaction, and compliance records.
Identify process gaps and implement improvements through automation and standardisation.

4. Compliance & Risk Management

Ensure compliance with RBI guidelines, applicable NBFC regulations, internal policies, and statutory requirements.
Monitor KYC, AML, customer data protection, fair practice, and grievance redressal requirements.
Support internal, statutory, regulatory, and compliance audits.
Ensure timely closure of audit observations and corrective actions.
Escalate material operational, credit, compliance, or fraud risks to management.

5. Collections & Portfolio Management

Monitor repayment performance, delinquency levels, ageing, and non-performing assets.
Develop and supervise ethical and compliant collection strategies.
Review overdue cases and coordinate recovery and legal action when required.
Ensure customer communication and collection activities comply with regulatory and organisational standards.
Implement preventive measures to improve portfolio quality.

6. Team Leadership

Lead, guide, and supervise branch and operational teams.
Define individual targets, responsibilities, and performance expectations.
Conduct periodic performance reviews and provide structured feedback.
Identify training requirements and support employee capability development.
Build a culture of accountability, compliance, collaboration, and customer service.

7. Customer & Partner Relationships

Build and maintain strong relationships with customers, channel partners, financial institutions, vendors, and other stakeholders.
Ensure timely resolution of customer complaints and service-related concerns.
Support the development and management of strategic business partnerships.
Maintain high standards of customer experience throughout the lending lifecycle.

8. Management Reporting

Prepare and present MIS reports covering business performance, disbursements, collections, portfolio quality, profitability, compliance, and operational efficiency.
Provide management with accurate insights for informed decision-making.
Monitor key performance indicators and recommend corrective measures where required.

Key Performance Indicators (KPIs)

Business and revenue achievement
Loan disbursement and portfolio growth
Portfolio quality and delinquency control
Collection efficiency
Customer acquisition and retention
Turnaround time for loan processing
Operational efficiency and accuracy
Regulatory and policy compliance
Audit observation closure
Customer complaint resolution
Team productivity and performance

Qualification & Experience

Bachelor's degree in Finance, Commerce, Business Administration, Banking, or a related discipline.
MBA, postgraduate qualification, CA Inter, or other relevant professional qualification will be an added advantage.
Minimum 5–10 years of relevant experience in an NBFC, bank, fintech, digital lending company, or financial services organisation.
Proven experience in lending, credit, collections, branch management, or business operations.
Working knowledge of RBI guidelines, KYC, AML, credit controls, and NBFC compliance requirements.
Experience managing teams and handling cross-functional responsibilities is essential.

Required Competencies

Strong leadership and people management skills
Business development and commercial orientation
Credit and lending process knowledge
Operational and regulatory understanding
Analytical and problem-solving ability
Sound judgement and decision-making
Customer and stakeholder management
Effective communication and negotiation
Risk awareness and attention to detail
Ability to work with digital lending and management reporting systems

Pay: ₹50,000.00 - ₹55,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior operations jobs in kochi kerala

Senior Manager - Operations (NBFC)

Senior Branch Manager

Senior Operations Executive

General Manager - Operations

Senior Finance Manager

Senior Business Development Manager – EV Charging Infrastructure

Senior Specialist – Technical Support

LOGISTICS SALES MANAGER – 3PL LOGISTICS , SUPPLY CHAIN & INTEGRATED LOGISTIC

Assistant General Manager (AGM) – Operations (Pipeline Projects)

Senior Associate,Treasures Relationship Manager, Consumer Banking Group

Senior HR Executive (Statuatory Compliance expert)

Senior Trainer

Business Head

NEED SENIOR ACCOUNTANT IN KOCHI

Chief General Manager – Operations (JCB Dealership)

Senior Operations Executive

SENIOR ACCOUNTANT - SHIPPING LINE

Senior Solutions Architect-Enterprise Solution Architecture

Sales Support Director

Operations Manager

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