Madhavaram Chennai Tamil Nadu It executive Jobs – 376 Open Jobs Today

IT Service Delivery Lead – Central Asia & India
FLSmidth, Inc. —Chennai, Tamil Nadu
- Full-time
- Computer Science
- PMP
- English
Project manager – IT Infrastructure (Contract)
Linxon —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
13d
IT Administrator / IT Executive (Digital Systems & Business Applications)
Spartek Ceramics India Ltd —Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick apply
7d
Project manager – IT Infrastructure (Contract)
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
13d
IT Helpdesk Support Executive
ZakApps —Chennai, Tamil Nadu
- Rotational shift
- Software troubleshooting
- B.Sc
- Windows
Business Intelligence Analyst
Tata Consultancy Services —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Analysis skills
IT Asset Management Executive
TVS ELECTRONICS LIMITED —Egmore, Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Financial services
Quick apply
Senior Information Technology (IT) Executive - Chennai
Ascribe Healthcare Solutions —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- Scripting
HR Executive (IT Recruiter)
Winzone Softech —Chennai, Tamil Nadu
- Full-time
- Human resources
- Computer skills
- In-person
Quick apply
13d
Global IT Sales Talent Acquisition Lead
UMRUZ TECH SOLUTIONS —Chennai, Tamil Nadu
- ₹18,00,000 - ₹20,00,000 a year
- Full-time
- Sales
- Recruiting
- In-person
Quick apply
Onsite Recruiter – IT Sales Hiring (US/Europe Markets)
Umruz Tech Solutions Private Limited —Chennai, Tamil Nadu
- ₹18,00,000 - ₹20,00,000 a year
- Full-time
- Recruiting
- In-person
- Communication skills
Quick apply
Executive Asset Management (SM1)
Microland —Chennai, Tamil Nadu
- Microsoft Excel
- English
- Project management
Technology Resiliency Risk Manager
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
IT Executive
Reef Women's and Children's Hospital —Nungambakkam High Road, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- 12th Pass
- In-person
- Health insurance
- Paid time off
Quick apply
8d
IT Procurement Executive
ICARE —Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Computer networking
Quick apply
Executive-IT Auditor
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Leadership
9d
Head of IT & Business Partner India
KLA —Chennai, Tamil Nadu
- Full-time
- Travel
- Leadership
- Communication skills
Full Stack Web Development Internship with Project Guidance
Gove Enterprises —Chennai, Tamil Nadu
- Part-time
- Remote
- Databases
- SQL
- JavaScript
Power BI Manager
Guardian Management Services —Thoraipakkam, Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- SQL
Quick apply
SOC Lead / SOC Manager (Experienced)
S N Technology —Chengalpattu, Chennai, Tamil Nadu
- ₹18,00,000 - ₹24,00,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply

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IT Service Delivery Lead – Central Asia & India

FLSmidth, Inc. -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
PMP
English
Master's degree
Bachelor's degree
ITIL
IT support
ServiceNow
IT
Business Administration
MBA
Communication skills
Information Technology

Full job description

IT Service Delivery Lead – Central Asia & India

Purpose

IT Service Delivery Lead – Central Asia & India is the senior IT leader responsible for the end‑to‑end delivery, quality, and performance of all IT services within the assigned region, ensuring alignment with global ITSM standards, frameworks, and service governance.

This role provides regional leadership and operational governance, ensuring that interactions between regional teams, Global IT Operations, Global IT Infrastructure, and other teams such as Business Applications run smoothly and efficiently.

The position ensures that global processes, SLAs, experience standards, and controls are consistently executed while representing regional needs to global leadership. This role plays a key part in driving service maturity, operational excellence, and user satisfaction.

KPIs

Operational excellence

Regional Service Desk and On-Site Mean Time to Resolve (MTTR) and Mean Time to Acknowledge (MTTA)
Regional SLA adherence for incidents, requests, and service operations
Regional Critical Incidents rate

Service quality and customer experience

User satisfaction CSAT
Satisfaction survey answering index

Organizational performance

Capability development and certification progress
Delivery of automation and continuous improvement initiatives
Cross-functional partnership effectiveness

Key Responsibilities

Lead and manage all IT service delivery activities in the region, ensuring consistent, high‑quality user experience.
Serve as the highest escalation point for regional service issues, outages, and major incidents.
Lead Global services locally for critical and major incidents (P1/P2) when global leaders are off hours.
Represent the region in global IT service governance forums, bringing insights and local needs to global decision-making.
Act as the primary IT operational interface for regional business leadership.
Communicate service performance, incidents, planned changes, and improvements clearly and proactively.
Engage with local site leaders, HR, Facilities, and Security to ensure technology readiness and operational alignment.
Drive effective execution of ITIL-based processes (Incident, Problem, Change, Request, Knowledge) across the region.
Ensure adherence to the ITSM framework defined by the Global Head of ITSM.
Lead regional incident command activities for critical events and coordinate cross-functional resolution.
Ensure that problem trends, root cause analysis, and change control follow global standards.
Oversee deskside / on-site support teams delivering L2 and VIP support.
Ensure end-user computing, collaboration, and workplace technology run reliably.
Guarantee local execution of global standards for device provisioning, lifecycle, and service request fulfillment.
Promote user experience improvements and adoption of digital workplace tools.
Ensure local infrastructure availability for offices, sites, factories, and meeting rooms.
Support global infrastructure initiatives through regional coordination and operational readiness.
Act as project manager for local minor initiatives.
Collaborate with Global PMO for global large-scale project requiring local rollout.
Track KPIs, SLAs, XLAs, for the region ensuring service quality.

Knowledge, Skills and Capabilities

High integrity, accountability, and resilience in complex environments.
Strong knowledge of ITIL processes and service-oriented operations.
Experience with EUC, infrastructure L2 support, ITSM platforms (ServiceNow preferred), monitoring, and ticket management.
Strong crisis management, prioritization, and decision‑making capabilities.
Ability to influence global IT strategies through regional insights
Excellent communication with global leaders, regional executives, and cross-functional stakeholders.
Ability to balance business needs with global IT governance and standards.
Empathy, diplomacy, and professionalism when engaging with users and partners.

Education, Language and Experience

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (required).
Master’s degree or MBA (preferred).

Relevant certifications

ITIL (Foundation, Intermediate, or Expert)
PMP or equivalent project/leadership certifications

Languages

High proficiency in English (required).
Additional languages beneficial depending on regional responsibilities.

Experience

5+ years of experience in IT operations, service delivery, or IT support leadership.
Prior experience managing regional or multi‑site operations.
Strong foundation in ITIL, global service delivery, and SLA governance.
Experience working within global/matrix organizations.

Travel

20% global travel is expected in this position.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Apply Now

Refine Your Search

it executive jobs in madhavaram chennai tamil nadu

IT Service Delivery Lead – Central Asia & India

Project manager – IT Infrastructure (Contract)

IT Administrator / IT Executive (Digital Systems & Business Applications)

Project manager – IT Infrastructure (Contract)

IT Helpdesk Support Executive

Business Intelligence Analyst

IT Asset Management Executive

Senior Information Technology (IT) Executive - Chennai

HR Executive (IT Recruiter)

Global IT Sales Talent Acquisition Lead

Onsite Recruiter – IT Sales Hiring (US/Europe Markets)

Executive Asset Management (SM1)

Technology Resiliency Risk Manager

IT Executive

IT Procurement Executive

Executive-IT Auditor

Head of IT & Business Partner India

Full Stack Web Development Internship with Project Guidance

Power BI Manager

SOC Lead / SOC Manager (Experienced)

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