Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
Head – Service Delivery & Operations
First connect human capital services —Bangalore City, Bengaluru, Karnataka
- ₹40,00,000 - ₹50,00,000 a year
- Full-time
- PMP
- In-person
- Manufacturing
Quick apply
9d
Head of Operations
Paramount Textile Mills (P) Limited —Madurai, Tamil Nadu
- ₹1,25,000 - ₹3,50,000 a month
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
State Head - Skilling & Livelihood NGO
LCF (Lighthouse Communities Foundation) —Bhubaneswar, Odisha
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- Social Work
- Health insurance
- Cell phone reimbursement
Quick apply
3d
Head Service Delivery and Operations
First Connect Human Capital Services LLP —Bengaluru, Karnataka
- Full-time
- PMP
- In-person
- Leadership
Quick apply
3d
Operations Head
Northstar Robotics AI —Bhubaneswar, Odisha
- Up to ₹25,00,000 a year
- Full-time
- In-person
- Manufacturing
- AI
Quick apply
Operations Head
VINT Foods & Beverages —Vijayawada, Andhra Pradesh
- ₹50,000.00 - ₹98,367.46 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Head Operations - Property Management Services (PMS)
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- ₹2,90,000 a month
- Full-time
- Hospitality
- Master's degree
- Analysis skills
State Head - operations
GC cloud Info system Pvt Ltd —Jammu, Jammu and Kashmir
- ₹50,000 - ₹60,000 a month
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Quick apply
Deputy Country Manager - India
INDIAN HOME OUTFITTERS- (Part of WOLLY & CO-DENMARK) —Coimbatore, Tamil Nadu
- ₹50,000 - ₹1,00,000 a month
- Full-time
- ERP systems
- Quality control
- In-person
Quick apply
Chief Operating Officer (COO)
Oorja Development Solutions India Pvt. Ltd. —Lucknow, Uttar Pradesh
- ₹1,00,000 - ₹1,75,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Travel
- Paid time off
- Flexible schedule
Quick apply
12d
State Head – DDU-GKY2.O (Odisha)
Dehaati Gramothan Vikas Samiti —Khorda H.O, Bhubaneswar, Odisha
- ₹20,000 - ₹45,000 a month
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
14d
Head Operations
Shopse Digital Finance —Mumbai, Maharashtra
- ₹21,00,000 - ₹35,00,000 a year
- Full-time
- Master's degree
- Project management
- In-person
- Paid time off
- Flexible schedule
Quick apply
9d
CSC Centre Head / Operations Manager
GEC Media Group —Bhubaneswar, Odisha
- Full-time
- Remote
- Management
- Salesforce
- English
Head of Operations - Hyderabad
Lenskart —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Manufacturing
Quick apply
Senior manager people success and operations
DronaHQ —Remote
- Remote
- Master's degree
- Human resources
- Recruiting
- Cell phone reimbursement
Operations Head
Galiakotwala Engineering Company —Mumbai, Maharashtra
- ₹25,00,000 - ₹35,00,000 a year
- Full-time
- Master's degree
- Analysis skills
- Business Administration
- Commuter assistance
- Flexible schedule
Quick apply
IN_Bosch Rexroth India_Senior Manager / Deputy General Manager_Logistics
Rexroth —Sanand, Gujarat
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer networking
Quick apply
9d
Head - Academia Operations
MAVEN SILICON —Bengaluru, Karnataka
- Microsoft Office
- Master's degree
- Analysis skills
Quick apply
Officer, Branch Operations and Service Head, Consumer Banking Group
DBS Bank —Arani, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Analysis skills
13d

I want to receive the latest job alerts for operations head

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations head jobs near

Head Of Operations jobs in Jammu, Jammu And Kashmir

Head Of Operations jobs in Hyderabad, Telangana

Head Of Operations jobs in Mumbai, Maharashtra

Senior Operations Manager jobs in Remote

Head Of Operations jobs in Bengaluru, Karnataka

Delivery Director jobs in Bengaluru, Karnataka

Hospital Operations jobs in Ahmedabad, Gujarat

Hr Head , Hr Director jobs in Mumbai, Maharashtra

Head Of Operations jobs in Bannerghatta National Park, Karnataka

Manager, Warehouse jobs in Kota, Rajasthan

Hotel Manager jobs in Navi Mumbai, Maharashtra

Country Manager jobs in Pune, Maharashtra

Star Bazaar, Store Manager jobs in Bengaluru, Karnataka

Country Manager jobs in Bengaluru, Karnataka

Senior Account Manager jobs in Pune, Maharashtra

Country Manager jobs in Mumbai, Maharashtra

Mba Operations jobs in Kerala

Operations Manager jobs in Thiruvananthapuram, Kerala

Head Of Operations jobs in Kochi, Kerala

Operations In jobs in Hubli, Karnataka

Director, Head of Service Operations

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Data centre experience
Azure
Incident management
PCI
AWS
Splunk
Solarwinds
ServiceNow
ISO 27001
Problem management
Leadership

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Role Overview

We are seeking a highly experienced and operationally rigorous Head of Service Operations to lead our global 24x7 service delivery function supporting mission-critical transit systems for over 40 major transit agencies worldwide. This is a product IT operations leadership role responsible for the reliability, performance, and continuous improvement of customer-facing platforms. The role operates in a zero-tolerance, high-availability environment where outages directly impact paying customers and public infrastructure.

The role is based in India and reports to the VP, Technology & Service Operations.

Scope & Scale

~40 global transit agency customers
Team size: ~100 FTE scaling to ~200
24x7 global operations (Americas, EMEA, APAC)
Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
4–5 Shift Managers managing rotations

Core Responsibilities

Global Service Operations Leadership: Lead the delivery of global 24x7 service operations across all customer environments, ensuring consistent, high-quality support for mission-critical transit platforms. Drive alignment across Service Desk, NOC, SOC, and Tier 2 teams, establishing clear accountability, operational discipline, and a strong global operating cadence.
Product IT Operations Excellence: Embed a product-centric operations mindset, where uptime, responsiveness, and customer impact are paramount. Ensure teams operate with urgency and ownership appropriate for live, revenue-generating systems supporting public transit services.
Major Incident & Reliability Management: Lead the management of P1 and P2 incidents with rapid response, clear escalation, and coordinated resolution. Drive effective post-incident reviews focused on root cause elimination and continuous improvement of service reliability.
SRE & Preventative Operations: Advance reliability practices by integrating SRE principles into service operations, including proactive monitoring, predictive alerting, and structured preventative maintenance to reduce incident frequency and improve system stability.
ITSM Governance: Ensure consistent execution of ITIL-aligned processes across Incident, Problem, and Change Management using ServiceNow, balancing operational rigor with the agility required in high-availability environments.
Performance & SLA Delivery: Drive delivery against customer KPIs and internal SLAs, ensuring transparency, accountability, and proactive management of performance risks across global operations.
Tooling Evolution: Enhance operational tooling and observability capabilities across ServiceNow, SolarWinds, Dynatrace, and Splunk, enabling improved visibility, faster detection, and more effective incident response.
Hybrid Infrastructure Operations: Oversee service operations across a hybrid environment spanning legacy data centers, Azure, and AWS, ensuring consistent performance and reliability across all platforms and regions.
Compliance Alignment: Support adherence to PCI DSS, ISO 27001, and SOC requirements, ensuring operational processes are aligned with security and regulatory standards.
Operational Transformation: Drive the evolution of the service operations function toward a world-class, globally consistent model, improving operational maturity, standardization, and overall service performance.

Key Performance Indicators (KPIs)

SLA Compliance (Response & Resolution): Measures adherence to agreed response and resolution times for incidents and service requests.
Service Availability & Uptime: Tracks the percentage of time customer-facing systems are fully operational and available.
Mean Time to Detect (MTTD) / Mean Time to Resolve (MTTR): Measures how quickly issues are identified and restored to normal service.
P1/P2 Incident Frequency & Recurrence: Tracks the volume of critical incidents and the effectiveness of preventing repeat occurrences.
Problem Management Effectiveness: Measures the ability to identify root causes and implement permanent fixes to eliminate recurring issues.
Change Success Rate: Tracks the percentage of changes implemented without causing incidents or service disruption.
Preventative Maintenance Effectiveness: Measures how well proactive maintenance activities reduce incidents and improve system stability.
Customer Satisfaction (CSAT): Reflects customer perception of service quality, responsiveness, and overall reliability.
Compliance & Audit Adherence: Measures alignment with regulatory and security standards such as PCI DSS, ISO 27001, and SOC.

Candidate Profile

ITSM & Service Management: Strong ITIL-based service operations expertise
SRE & Reliability Engineering: Experience driving proactive reliability practices
24x7 Global Operations Leadership: Proven leadership of follow-the-sun operations
Major Incident Management: Expertise in high-severity incident command
Problem Management: Strong root cause analysis and resolution focus
Performance & SLA Management: Track record delivering against KPIs and SLAs
Observability & Monitoring: Deep understanding of monitoring and alerting frameworks
Hybrid Infrastructure Operations: Experience across cloud and data center environments
Compliance & Security Alignment: Familiarity with regulated, audit-driven environments
Operational Transformation: Demonstrated ability to scale and mature operations
Team Leadership & Development: Builds and leads high-performing global teams
Customer-Centric Service Delivery: Strong focus on customer impact and outcomes

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

operations head jobs

Director, Head of Service Operations

Head – Service Delivery & Operations

Head of Operations

State Head - Skilling & Livelihood NGO

Head Service Delivery and Operations

Operations Head

Operations Head

Head Operations - Property Management Services (PMS)

State Head - operations

Deputy Country Manager - India

Chief Operating Officer (COO)

State Head – DDU-GKY2.O (Odisha)

Head Operations

CSC Centre Head / Operations Manager

Head of Operations - Hyderabad

Senior manager people success and operations

Operations Head

IN_Bosch Rexroth India_Senior Manager / Deputy General Manager_Logistics

Head - Academia Operations

Officer, Branch Operations and Service Head, Consumer Banking Group

I want to receive the latest job alerts for operations head

Related Searches

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected