Andheri Mumbai Maharashtra Reservations manager Jobs – 101 Open Jobs Today

Guest Services - Assistant Manager
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Assistant Manager Guest Service @ibis Navi Mumbai
AccorHotel —Navi Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Front desk
- Guest services
Quick apply
6d
Market Director of Revenue Strategy - Navi Mumbai Cluster
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- Bachelor's degree
- Business Administration
Community Manager
Lumos Cowork —Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Lead Coordinator, Document Controls
WSP —Mumbai, Maharashtra
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Sales Manager
Meluha The Fern, Mumbai, Powai, Series by Marriott —Powai, Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
Guest Services Manager
Four Seasons —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Hotel experience
Front Office Manager
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Leadership
Quick apply
6d
Operation Manager - Logistics
Adya Services —Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
8d
Household Manager
Telawne Power Equipments Pvt.Ltd. —Thane, Maharashtra
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Assistant Manager - Room Sales
AccorHotel —Mumbai, Maharashtra
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
Revenue Manager
Hospitality Minds —Borivali, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Management
- Marketing
- Flexible schedule
Quick apply
Front Office Associate
SEVEN ELEVEN CLUB —Mira Road, Thane, Maharashtra
- ₹28,000 - ₹32,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Paid time off
- Food provided
Quick apply
Asst. Manager Sales
MELUHA THE FERN AN ECOTEL HOTEL —Powai, Mumbai, Maharashtra
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Executive Assistant to General Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Word processing
Market Director of Revenue Management
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- Bachelor's degree
- Business Administration
7d
Manager
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Management
- Bachelor's degree
- Leadership
Hotel Manager
SGNR Ventures Pvt.Ltd (Anandam Palace Hotel & Dine) —Navi Mumbai, Maharashtra
- ₹20,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Inventory control
- Computer literacy
- Commuter assistance
- Flexible schedule
Quick apply
10d
Assistant Manager - Restaurant (Fi'lia)
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Supervising experience
- Training & development
- Communication skills
Quick apply
14d
General Manager
SiO Suites (Unit of Sai Lodging and Boarding Private Limited) —Navi Mumbai, Maharashtra
- ₹22,336.46 - ₹35,000.44 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Food provided
Quick apply

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Guest Services - Assistant Manager

SOFITEL -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Hospitality
Upselling
Microsoft Office
Bachelor's degree
Team management
Hospitality Management
Guest services
Phone etiquette
Diploma
Leadership
Communication skills
Hotel experience
Hospitality management

Full job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Telephone Operations Management

Lead and manage the Telephone Operators department to ensure smooth and professional communication services across the hotel.
Ensure all incoming and outgoing calls are handled as per Sofitel luxury standards and within defined response timelines.
Monitor call quality, etiquette, and accuracy of information provided by the team.
Ensure wake-up calls, message handling, guest requests, and emergency communication procedures are executed accurately.
Maintain updated knowledge of hotel services, promotions, VIP movements, events, and operational updates.
Coordinate emergency communication procedures during incidents, system downtime, or crisis situations.
Ensure all communication systems and telephony equipment are functioning effectively and coordinate maintenance when required.

Guest Services & Experience

Ensure all guest interactions are handled with professionalism, warmth, and personalized attention.
Handle guest complaints, escalations, and special requests efficiently with prompt follow-up.
Support VIP guest handling and coordination for arrivals, departures, and in-house experiences.
Drive guest engagement initiatives and maintain high guest satisfaction scores.

Operational Coordination

Act as a communication bridge between Front Office, Housekeeping, Engineering, Security, Reservations, and F&B departments.
Ensure timely follow-up and closure of guest requests through effective coordination.
Monitor service recovery cases and maintain detailed records for operational review.
Assist during peak operational hours and support Front Office operations whenever required.

Team Leadership & Training

Train, mentor, and motivate the Telephone Operators and Guest Services team.
Conduct regular training sessions on telephone etiquette, guest handling, upselling, and luxury service standards.
Monitor grooming, discipline, punctuality, and performance standards.
Prepare duty rosters and ensure adequate staffing at all times.

Administrative & Compliance Responsibilities

Prepare departmental reports including call audits, guest feedback, response times, and operational performance.
Ensure compliance with hotel SOPs, brand standards, and audit requirements.
Support departmental budgeting, cost control, and productivity initiatives.
Ensure confidentiality of guest information and adherence to data privacy standards.

Qualifications

Bachelor’s degree or diploma in Hospitality Management or related field preferred.
Minimum 5–7 years of experience in Front Office, Guest Services, or Communications within luxury hospitality.
Prior experience managing Telephone Operations or Royal Service preferred.
Excellent verbal communication and interpersonal skills.
Strong leadership and team management capabilities.
Proficiency in Opera PMS, call management systems, and Microsoft Office.
Ability to handle high-pressure situations calmly and professionally

Quick apply

Refine Your Search

reservations manager jobs in andheri mumbai maharashtra

Guest Services - Assistant Manager

Assistant Manager Guest Service @ibis Navi Mumbai

Market Director of Revenue Strategy - Navi Mumbai Cluster

Community Manager

Lead Coordinator, Document Controls

Assistant Sales Manager

Guest Services Manager

Front Office Manager

Operation Manager - Logistics

Household Manager

Assistant Manager - Room Sales

Revenue Manager

Front Office Associate

Asst. Manager Sales

Executive Assistant to General Manager

Market Director of Revenue Management

Manager

Hotel Manager

Assistant Manager - Restaurant (Fi'lia)

General Manager

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