Associate Director Operations
Sagility —Phase 2, Jalandhar, Punjab
- Customer service
- Data analysis skills
- Administrative experience
Sales Manager- Real estate
Vardhman Amrante Pvt Ltd —Ludhiana, Punjab
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
5d
Associate Professor - Sociology
Chandigarh University —Mohali, Punjab
- Full-time
- Doctoral degree
- Research
- Social Work
Quick apply
12d
Research Associate (field)
Indian School of Business —Punjab
- Email
- Microsoft Excel
- English
- Research
Associate Professor & Head-CSE
PCTE Group of Institutes —Ludhiana, Punjab
- Full-time
- Doctoral degree
- Research
- Master's degree
Quick apply
3d
Assistant Manager Front Desk
Marriott International, Inc —Amritsar, Punjab
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Accountant
Varuni Associate —Mohali, Punjab
- From ₹35,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
6d
Legal Associate – Web3 & Business Development
Tech Legal Group —Mohali, Punjab
- ₹10,000 - ₹20,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Organizational skills
Quick apply
3d
Analytics Engineer
HRS —Mohali, Punjab
- Oracle
- English
- SQL
Site Engineer
Zorba Associates —Mohali, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- AutoCAD
- CAD
- Math
Quick apply
AutoCAD Designer
Pranav Doors & Windows Pvt. Ltd. —Mohali, Punjab
- ₹25,000 - ₹45,000 a month
- Full-time
- AutoCAD
- In-person
- Manufacturing
- Health insurance
Quick apply
9d
Associate - Customer Support
The ArtLogic —Mohali, Punjab
- ₹15,000 - ₹27,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Business Development Associate
Inimist Technologies —Mohali, Punjab
- ₹10,687 - ₹20,000 a month
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
Legal Associate – Web3 & Business Development
SeQuere Technologies —Mohali, Punjab
- ₹10,000 - ₹20,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Organizational skills
Quick apply
3d
Architectural Draftsperson
Munish & Associates —Zirakpur, Punjab
- ₹15,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Bachelor's degree
- In-person
Quick apply
Compliance Engineer
Orbit & Skyline —Mohali, Punjab
- Azure
- Computer Science
- Software troubleshooting
6d
Associate - External Relations
Indian School of Business —Mohali, Punjab
- Weekend availability
- Microsoft Powerpoint
- CRM software
- Salesforce
Associate Director - Bharti Institute of Public Policy
Indian School of Business —Mohali, Punjab
- Monday to Friday
- Doctoral degree
- Bachelor's degree
3d
Assistant/associate Professor- Computer Science and Engineering
Chitkara University —Rajpura, Punjab
- From ₹60,068 a month
- Full-time
- Doctoral degree
- Computer Science
- Research
- Commuter assistance
Quick apply
Associate Professor/Professor-Nursing
Chitkara University —Punjab
- Full-time
- Nursing
- Doctoral degree
- English

I want to receive the latest job alerts for associate project in punjab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate project jobs near punjab

Associate Professor jobs in Ludhiana, Punjab

Business Development Manager jobs in Mohali, Punjab

Associate Professor jobs in Punjab

Business Development Executive jobs in Mohali, Punjab

Engineer jobs in Mohali, Punjab

Accountant jobs in Mohali, Punjab

Customer Service Representative jobs in Mohali, Punjab

Site Engineer jobs in Mohali, Punjab

CAD Designer jobs in Mohali, Punjab

Associate Professor jobs in Faridabad, Haryana

Associate Professor jobs in Engineering College , Chennai, Tamil Nadu

Process Associate, Capgemini jobs in Kolkata, West Bengal

Associate Professor jobs in Vellore, Tamil Nadu

Operations Associate jobs in Delhi

Associate Professor jobs in Delhi

Business Development Manager jobs in Thaltej, Ahmedabad, Gujarat

Business Development Manager jobs in Ludhiana, Punjab

Rural Development jobs in Telangana

Food Quality Manager jobs in Mumbai, Maharashtra

Business Development Manager jobs in Mp Nagar, Bhopal, Madhya Pradesh

Associate Director Operations

Sagility -
Phase 2, Jalandhar, Punjab

Apply Now

Job details

Qualifications

Customer service
Data analysis skills
Financial analysis
Administrative experience
Customer relationship management
Conflict management
Relationship management
Budgeting
Process management
Leadership
Financial acumen
Communication skills

Full job description

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Associate Director Operations

Job Description:

Job Description

Associate Director Operations

Grade: UM3

Location: Indore | Reports To: Director / Senior Director Operations

JOB SUMMARY

Ideal candidature would be overall work experience of 10-14+ years' experience in HC domain & Claims / payer exposure. Multi-site and Healthcare Industry Preferred.

DUTIES AND RESPONSIBILITIES

A. Solution Leadership

< >Proven experience in operational process management, change management and administrative leadership roles.In depth knowledge of diverse business functions & operations best practices.Provide additional support for achieving key performance and productivity goals.Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross-functional teams is a must.Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews.Responsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIs.Work closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecasts.Drive Continuous improvements and innovations to enhance quality, CSAT.Optimizing spend for LOBs; prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goal.Collaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visits.End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients.Enhance customer experience in the clinical space through the integration of Technology, AI, and innovative tools.Consistently ensures all metrics are met and implement best practices across all clinical areas, including payer and provider domains.Establish a robust framework for Governance and Customer Communication. Manage customer escalations and create effective action plans in partnership with Operations, CRMs, and the Customer.Serve as the primary point of contact during solution design and new transitions.Drive proactive hiring, coaching, and optimization of clinical resources.

SKILLS

< >Mandatory SkillsExceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.Proficiency with the necessary technology, including computers, software applications, phone systems, etc.Ability to improve and/or transform teams processes across functions within the organization.Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.Ability to delegate and manage workloads and projects across functions within the organization.Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.Capacity to operate in a complex, global environment with ease, fluidity, while driving, and influencing results.Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.Ability to solve problems, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.Advanced customer focus and customer service skills.Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.Experience with Client relationship management is preferred.

< >Skill Set required

< >Enhance customer experience in the clinical space through the integration of Technology, AI, and innovative tools. Consistently ensures all metrics are met and implement best practices across all clinical areas, including payer and provider domains Establish a robust framework for Governance and Customer Communication.Manage customer escalations and create effective action plans in partnership with Operations, CRMs, and the CustomerServe as the primary point of contact during solution design and new transitions.Drive proactive hiring, coaching, and optimization of clinical resources.

Location:

Indore, Brilliant Phase 2 - 7th floorIndia

Apply Now

Refine Your Search

associate project jobs in punjab

Associate Director Operations

Sales Manager- Real estate

Associate Professor - Sociology

Research Associate (field)

Associate Professor & Head-CSE

Assistant Manager Front Desk

Accountant

Legal Associate – Web3 & Business Development

Analytics Engineer

Site Engineer

AutoCAD Designer

Associate - Customer Support

Business Development Associate

Legal Associate – Web3 & Business Development

Architectural Draftsperson

Compliance Engineer

Associate - External Relations

Associate Director - Bharti Institute of Public Policy

Assistant/associate Professor- Computer Science and Engineering

Associate Professor/Professor-Nursing

I want to receive the latest job alerts for associate project in punjab

Explore jobs in more locations

About Sagility

SKILLS

Jobseeker tools

Employer Tools

Browse

Stay Connected