Chennai Tamil Nadu Email chat process Jobs – 83 Open Jobs Today

Cross Technology Managed Services Engineer (L1)
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
Non voice process executive
Deforay technology —Chennai, Tamil Nadu
- ₹9,934.91 - ₹32,905.33 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Food provided
Quick apply
Hindi Voice Process
JSP AUTOMOTIVE —Chennai, Tamil Nadu
- ₹15,000 - ₹22,000 an hour
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
1d
Chat Support Executive
IFive Technology Pvt Ltd —Chennai, Tamil Nadu
- ₹10,264.19 - ₹32,508.40 a month
- Full-time
- Master's degree
- Typing
- In-person
- Food provided
Quick apply
Customer Service Agent Email Support Front Office
DHL —Chennai, Tamil Nadu
- Bilingual
- CRM software
- Customer service
- Health insurance
Call Quality Analyst
Everest Fleet Pvt Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- In-person
Quick apply
1d
Customer Support Executive (CSE)
Jigitals Digital Services —Chennai, Tamil Nadu
- ₹15,000 - ₹16,000 a month
- Full-time
- English
- Computer skills
- In-person
- Paid time off
- Food provided
Quick apply
6d
Customer Support Executive Sales
R and D Instrument Services —Chennai, Tamil Nadu
- ₹16,000 - ₹18,000 a month
- CRM software
- Sales
- Customer service
Quick apply
9d
Customer Support Executive (CSE)
iStudio Technologies —Chennai, Tamil Nadu
- ₹15,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
Quick apply
9d
Process Associate – Non-voice (freshers welcome)
FreeElective —Chennai, Tamil Nadu
- Full-time
- No experience needed
- English
- Analysis skills
- Work from home
Process excutive
Aithent Technologies Private Ltd —Chennai, Tamil Nadu
- ₹18,455 - ₹28,755 a month
- Part-time
- Customer service
- English
- Master's degree
Quick apply
10d
non voice process-Fresher
I3 MATRIX PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹13,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- Computer skills
Quick apply
8d
Customer Support Executive
The Amethyst Store (Daeiou Jewels Private Limited) —Nungambakkam, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- In-person
Quick apply
Customer Support / Technical Support Engineer - Chat
iOPEX Technologies —Chennai, Tamil Nadu
- Night shift
Customer Service Representative
UTILSTOP LLC-FZ —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Hybrid work
- English
- Analysis skills
- Computer skills
Quick apply
4d
non voice process
Flosil group of companies corporate office —Chennai, Tamil Nadu
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
7d
Utility Bill Associate-Messaging
Accenture —Chennai, Tamil Nadu
- Full-time
- Data entry
- AI
3d
non voice process
Madhu Career Academy —Ambattur, Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Utility Bill New Associate-Messaging
Accenture —Chennai, Tamil Nadu
- Full-time
- Data entry
- AI
- Communication skills
Non voice process
Winngoo Link india pvt Ltd —Gandhi Nagar, Tamil Nadu
- ₹12,000 - ₹18,000 a month
- Full-time
- Walk-in
- English
- Microsoft Office
- 12th Pass
Quick apply

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Cross Technology Managed Services Engineer (L1)

NTT DATA -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Bachelor's degree
ITIL

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

To thrive in this role, you need to have:

Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
Good understanding of using ITSM tools.
Skill in planning activities and projects in advance and adapting to changing circumstances.
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
Ability to communicate and work across different cultures and social groups.
Proficiency in active listening techniques and refraining from interrupting.
A positive outlook at work, even in pressurized environments.
Willingness to work hard and put in longer hours when necessary.
A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

email chat process jobs in chennai tamil nadu

Cross Technology Managed Services Engineer (L1)

Non voice process executive

Hindi Voice Process

Chat Support Executive

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Customer Support / Technical Support Engineer - Chat

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Utility Bill Associate-Messaging

non voice process

Utility Bill New Associate-Messaging

Non voice process

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