Chennai Tamil Nadu Head of operational Jobs – 253 Open Jobs Today

CRM Head
Elephantine Enterprises Private Limited —Chennai, Tamil Nadu
- ₹75,000 - ₹1,00,000 a month
- Full-time
- Leadership
- Health insurance
- Work from home
Quick apply
Head Operations
Visioncare service PVT Ltd —Thiruverkadu, Chennai, Tamil Nadu
- ₹40,000 - ₹45,000 a month
- Full-time
- Microsoft Office
- Project management
- Team management
Quick apply
19h
Head of Operations – Diagnostic & Pharmacy Sales
Rajalakshmi Eduverse —Chennai, Tamil Nadu
- ₹21,506.49 - ₹98,418.61 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
Operations Head
DR. KAMARAJ HOSPITAL PVT LTD. —Chennai, Tamil Nadu
- ₹45,000 - ₹70,000 a month
- Full-time
- Master's degree
- Business development
- In-person
Quick apply
Pre-Production Head
Mind Media Entertainment —Chennai, Tamil Nadu
- ₹35,000 - ₹50,000 a month
- Full-time
- Project management
- Bachelor's degree
- Team management
Quick apply
Head of Sales Excellence
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Sales
- Master's degree
- Bachelor's degree
Quick apply
Regional Head - Business Development (Flyash Utilization )
Refex Industries —Chennai, Tamil Nadu
- From ₹20,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
- Life insurance
Quick apply
Head of IT
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Azure
- Computer Science
- Master's degree
Quick apply
Manager – Corporate Affairs & Operations
Triway Group —Chennai, Tamil Nadu
- ₹55,000 - ₹75,000 a month
- Full-time
- Master's degree
- Business development
- Project management
- Health insurance
- Cell phone reimbursement
Quick apply
Strategic Plant Head
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Head - Demand & Supply Planning
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Engineering
- Master's degree
- Analysis skills
Quick apply
Material Procurement & Management Executive
Spartek Ceramics India Ltd —Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply
Deputy Manager - Projects & Maintenance
Thangamayil Jewellery Limited —Chennai, Tamil Nadu
- ₹60,000 - ₹70,000 a month
- Full-time
- Plumbing
- Travel
- In-person
- Health insurance
Quick apply
Manager - Admin
BOT VFX (INDIA) PRIVATE LIMITED —Chennai, Tamil Nadu
- Engineering
- Project management
- Bachelor's degree
Quick apply
16h
Head of QA
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Continuous improvement
- Construction experience
Quick apply
Branch Operation Manager
Sri Krishna Sweets —Chennai, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Hospitality
- In-person
- Leadership
- Food provided
Quick apply
Head - Key Accounts Acquisition - Corporate Marketing - Pan India
Good insurance brokers pvt ltd —Chennai, Tamil Nadu
- ₹80,000 - ₹1,30,000 a month
- Full-time
- Master's degree
- In-person
- MBA
- Health insurance
- Cell phone reimbursement
Quick apply
Business Development Manager – Healthcare AI Solutions
MindGen Pvt Ltd —Pallavaram, Chennai, Tamil Nadu
- ₹40,000 - ₹60,000 a month
- Full-time
- Sales
- Master's degree
- Business development
Quick apply
3d
Chief Financial Officer
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Finance
- Master's degree
- Project management
Service Delivery Head - Business Support
DHL —Chennai, Tamil Nadu
- Analysis skills
- Project management
- Bachelor's degree

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CRM Head

Elephantine Enterprises Private Limited
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹75,000 - ₹1,00,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance
Work from home
Life insurance
Paid sick time

Qualifications

Adobe Photoshop
Typography
Colour theory
Graphic design
Customer relationship management
Leadership

Full job description

We are hiring CRM Head for ELephantine Enterprises Private Limited located at Adyar, Chennai

Note: We are looking candidates from Real Estate Industry Background

Job Description

The CRM Head is responsible for leading the Customer Relationship Management function by ensuring exceptional customer experience throughout the customer lifecycle—from booking to possession and post-handover services. The role involves managing CRM operations, customer retention, collections coordination, customer communication, complaint resolution, documentation, registration support, and team performance while ensuring adherence to company policies and service standards.

Key Roles & Responsibilities1. CRM Operations

Lead and manage the end-to-end CRM department.
Develop and implement CRM policies, SOPs, and customer service standards.
Ensure seamless coordination between Sales, Legal, Finance, Projects, Marketing, and Registration teams.
Monitor daily CRM activities and improve operational efficiency.

2. Customer Lifecycle Management

Oversee customer engagement from booking to possession.
Ensure timely issuance of booking confirmations, allotment letters, agreements, demand letters, and possession documents.
Maintain complete customer records in the CRM software.
Track customer milestones and ensure timely communication.

3. Customer Service & Grievance Handling

Handle escalated customer complaints and resolve issues within defined TAT.
Ensure prompt responses to customer queries through calls, emails, WhatsApp, and customer meetings.
Maintain high customer satisfaction levels.
Conduct customer feedback and satisfaction surveys.

4. Registration & Documentation

Coordinate with Legal and Registration teams for documentation.
Ensure registration schedules are planned and executed efficiently.
Monitor document collection and verification.
Ensure compliance with regulatory and company documentation requirements.

5. Collections Coordination

Coordinate with customers regarding payment schedules.
Follow up on outstanding dues before milestones.
Work closely with Finance for collection updates.
Ensure demand notices are issued on time.

6. Customer Retention & Relationship Management

Design customer engagement and loyalty initiatives.
Manage referral programs.
Improve repeat business opportunities.
Conduct periodic customer interaction programs.

7. Team Management

Recruit, train, mentor, and evaluate CRM staff.
Set KPIs and monthly performance targets.
Conduct regular team meetings and performance reviews.
Build a customer-centric culture within the department.

8. MIS & Reporting

Prepare daily, weekly, and monthly CRM reports.
Monitor KPIs including:
Customer Satisfaction (CSAT)
Complaint Resolution TAT
Collection Status
Registration Progress
Customer Retention
Customer Response Time
Team Productivity
Present reports to senior management with recommendations.

9. Process Improvement

Identify gaps in CRM operations.
Implement automation and digital CRM solutions.
Standardize workflows and documentation.
Continuously improve customer experience through process enhancements.

10. Compliance

Ensure adherence to company policies and SOPs.
Maintain confidentiality of customer information.
Ensure compliance with applicable real estate regulations and internal quality standards.

Pay: ₹75,000.00 - ₹100,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Work from home

Work Location: In person

Quick apply

Refine Your Search

head of operational jobs in chennai tamil nadu

CRM Head

Head Operations

Head of Operations – Diagnostic & Pharmacy Sales

Operations Head

Pre-Production Head

Head of Sales Excellence

Regional Head - Business Development (Flyash Utilization )

Head of IT

Manager – Corporate Affairs & Operations

Strategic Plant Head

Head - Demand & Supply Planning

Material Procurement & Management Executive

Deputy Manager - Projects & Maintenance

Manager - Admin

Head of QA

Branch Operation Manager

Head - Key Accounts Acquisition - Corporate Marketing - Pan India

Business Development Manager – Healthcare AI Solutions

Chief Financial Officer

Service Delivery Head - Business Support

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